Amentum is a leading provider of engineering, scientific, and program management support services to some of the top agencies in the U.S. government, including the Defense Advanced Research Projects Agency (DARPA), NASA, the Department of Homeland Security, and the intelligence community. Amentum is currently seeking talented, enthusiastic, and dynamic individuals to support DARPA in formulating, monitoring, and transitioning advanced research and development programs to the U.S. military in multiple areas, including flight test planning and execution. This is a full-time position based in Arlington, VA with the opportunity for remote work. Job Duties and Responsibilities: - Serve as a primary support contractor to DARPA Program Managers, DARPA leadership, performers, integrated product teams (IPTs), and the research and development communities across industry, academia, and the Government. - Provide technical leadership in flight test planning and execution. - Provide Subject Matter Expertise (SME) for flight testing of aircraft flying qualities and performance, stability, and control. - Coordinate with relevant stakeholders to ensure requirements are met and proper documentation is prepared, acting as the flight test engineering lead. - Understand Test Director (TD) and Test Conductor (TC) roles and responsibilities, and interact with government and performer TD and TC to ensure safe and productive flight test planning and execution. - Provide and supervise flight test data analysis. - Lead an Integrated Product Team (IPT) responsible for successfully planning and executing aircraft flight testing, including ensuring safety and data capture - Perform independent technical assessments of new technologies and system designs, including evaluation of alternatives, trade studies, and cost-benefit analyses. - Support the identifying and implementing of new program concepts. - Support testing efforts, including preparation of experiment/test plans and coordination with teammates, customers and stakeholders. - Identify and translate requirements into technology research and development objectives. - Support technical interchange meetings and design reviews. - Author program briefings and technical reports. - Provide program management and acquisition support. - Foster a culture of innovation and technical excellence. Required Qualifications: - Bachelor's degree in engineering or a related field and a minimum of 12 years of experience. - Prior experience in tactical aircraft flight test planning and execution. - Prior experience as a flight test engineer in experimental, developmental, or operational test campaigns. - Prior experience acting as a Test Director (TD) or Test Conductor (TC) - Demonstrated experience leading a team. - Demonstrated technical leadership experience. - Ability to provide practical and creative solutions in a dynamic work environment, while working effectively with a team. - Familiarity with classical systems engineering processes and procedures. - Ability to quickly identify and resolve program execution risks, mitigations, and issues. - Candidates should be self-starters capable of working both independently and as part of a team. - Active US Government Secret Clearance. Note: US Citizenship is required to obtain a Government Secret Clearance. Desired Qualifications: - Master’s degree or PhD. - Test Pilot School graduate. - Military and/or Government program support experience. - Demonstrated ability to quickly identify and resolve program execution risks, mitigations, and issues. - Candidates should be self-starters capable of working both independently and as part of a team. Compensation Details: $175K-$225K The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. Benefits Overview: Our health and welfare benefits are designed to support you and your priorities. Offerings include: - Health, dental, and vision insurance - Paid time off and holidays - Retirement benefits (including 401(k) matching) - Educational reimbursement - Parental leave - Employee stock purchase plan - Tax-saving options - Disability and life insurance - Pet insurance Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits. Original Posting: 04/22/2026 - Until FilledAmentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

Acklen Avenue is a trusted partner in outsourced development. We help ambitious companies accelerate software delivery by providing complete agile development teams as well as staff augmentation. Acklen Avenue offers more than talent. Our dedicated teams offer a mature product development process, staffed with experienced, full-time experts. And our staff augmentation offering delivers fully vetted and Acklen approved individual developers to add the right skills when and where you need them. Don’t see a current opening that fits your profile on the Acklen Avenue website? Apply here, and we’ll match you with an opportunity as soon as one becomes available that aligns with your skills and experience. We work with clients across a wide range of industries, including banking, insurance, financial services, healthcare, e-commerce, international trade and development, consumer services, wellness and fitness, software development, IT services and consulting, manufacturing, logistics, and more. How It Works Complete the application below to join our talent network. Your profile will be included in our database, where your skills and experience are shared with companies actively seeking talent. Please note that your name and contact information will remain confidential. If a company expresses interest in your profile, we will notify you. At that point, you can decide whether you’d like to move forward with the opportunity. You will remain completely anonymous unless you choose to proceed. Basic Requirements - Advanced English proficiency, with the ability to communicate clearly and fluently - Must be based in the Philippines - Availability to overlap working hours with client time zones (PST, EST, or CST) CORE VALUES At Acklen, we are committed to creating a place for people to grow and improve their lives. We really care about growing people. We are not Messing Around. - Committed to Personal Growth - Seek First to Understand - Bring Out the Best in Others - Solutions-Oriented

Acklen Avenue is a trusted partner in outsourced development. We help ambitious companies accelerate software delivery by providing complete agile development teams as well as staff augmentation. Acklen Avenue offers more than talent. Our dedicated teams offer a mature product development process, staffed with experienced, full-time experts. And our staff augmentation offering delivers fully vetted and Acklen approved individual developers to add the right skills when and where you need them. Don’t see a current opening that fits your profile on the Acklen Avenue website? Apply here, and we’ll match you with an opportunity as soon as one becomes available that aligns with your skills and experience. We work with clients across a wide range of industries, including banking, insurance, financial services, healthcare, e-commerce, international trade and development, consumer services, wellness and fitness, software development, IT services and consulting, manufacturing, logistics, and more. How It Works Complete the application below to join our talent network. Your profile will be included in our database, where your skills and experience are shared with companies actively seeking talent. Please note that your name and contact information will remain confidential. If a company expresses interest in your profile, we will notify you. At that point, you can decide whether you’d like to move forward with the opportunity. You will remain completely anonymous unless you choose to proceed. Basic Requirements - Advanced English proficiency, with the ability to communicate clearly and fluently - Must be based in the India - Availability to overlap working hours with client time zones (PST, EST, or CST) CORE VALUES At Acklen, we are committed to creating a place for people to grow and improve their lives. We really care about growing people. We are not Messing Around. - Committed to Personal Growth - Seek First to Understand - Bring Out the Best in Others - Solutions-Oriented

Role Description The Call Center Service Delivery Manager ensures the efficient and effective operation of Rapid Resolution teams, aligning their activities with organizational objectives and client needs. This role involves managing day-to-day operations, including training, documentation, and reporting to enhance service delivery. Collaborating closely with clients, near shore resources and internal leadership, the Service Delivery Manager is responsible for achieving agreed service levels, driving continuous improvement, and fostering a high-performing team environment. By focusing on operational efficiency and client satisfaction, this role plays a key part in the organization's overall success. - Lead, coach, and develop IT service professionals, fostering a high-performance environment and ensuring team alignment with service goals. - Establish, manage, and continuously improve frameworks for service delivery, aligning with organizational goals. - Responsible for tracking training to ensure skillsets and regulation compliance are being met. - Monitor and analyze performance metrics (KPIs), report on service performance, and identify opportunities for improvement. - Oversee ConnectWise service tickets, ensuring timely resolution and alignment with service goals. - Conduct performance reviews, set targets, and make compensation decisions to drive team success. - Coordinate call center documentation, ensuring reliability and accuracy. - Develop and maintain a Continuous Service Improvement program. - Ensure compliance with company policies, maintain accurate service documentation, and provide on-call support. - Assist all managed service teams with client reporting needs as necessary. - Support strategies to improve service gross margin and profits. - Act as an escalation point of contact to handle issues and involve direct leadership as needed. - Monitor staffing, equipment, and training needs for the division. - Engage with other Divisional and Business Unit leaders to ensure business continuity. - Collaborate with the leaders to maintain an Installation Center of Excellence experience for employees and clients. - Handle escalated client requests and issues to a successful resolution. - Uphold Marco’s business ethics by ensuring solutions meet clients’ needs. - Develop and maintain in-depth knowledge of company products and services, processes, markets, trends, competitors, and clients to maximize efficiency and effectiveness. - Support Marco’s commitment to total client satisfaction through active participation in established processes, including prompt research and resolution. - Understand, endorse, demonstrate, and teach the Marco mission, philosophy, culture, and policies. - Demonstrate leadership by presenting a positive example, establishing high standards, holding employees accountable, and maintaining the highest standards of honesty and integrity. - Represent the organization as appropriate in its relationships with major clients, suppliers, competitors, government agencies, professional societies, and similar groups. - Manage the required non-traditional work hours to meet job duties and responsibilities. Qualifications - Bachelor’s degree and four years of relevant experience or equivalent combination of education and experience. - Proven experience in managing teams and delivering IT services in a complex environment. Requirements - Experience managing call center operations. - Experience with near-shore operating model. - Experience capturing, documenting, and illustrating complex functional and technical requirements. - Proven experience leading all levels of the MIT Service Teams. - Excellent communication skills for engaging with people at all organizational levels. - Ability to mentor, share knowledge, and educate team members. - Strong problem-solving skills with a focus on delivering high-quality service solutions. - Extensive knowledge of MS technology and client platforms and proficiency with business collaboration tools. - Well-organized, self-directed, and capable of working effectively within a team. - Commitment to treating people respectfully, working with integrity, and upholding organizational values. - Experience with incident management, service request management, and problem management processes. - Excellent communication skills in working with and relating to people at all levels of an organization. - Well organized and self-directed while being a team player. - Treat people respectfully, work with integrity and ethics, and uphold organizational values. - Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put the success of the team above own interests; able to build morale and group commitments to goals and objectives; support everyone's efforts to succeed. - Cost Conscious – Conserve organizational resources. Benefits - Pay Range: $68,633 - $106,381 annually - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers . Location This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.