Role Description The Mobile Service BDC Agent serves as a key connection point between dealerships, customers, and internal teams. This role focuses on driving appointment volume and supporting mobile service operations through customer outreach, dealership support, and performance tracking. This is a fully remote position, ideal for someone comfortable in a high-volume, technology-driven communication environment. Key Responsibilities - Customer Outreach & Lead Generation - Conduct outbound calls using customer and recall lists to schedule mobile service appointments - Execute text and email campaigns to generate new service leads - Manage inbound and outbound communication across multiple channels - Dealer Support & System Management - Assist dealerships with configuring mobile service offerings and scheduling workflows - Support automation setup and ongoing system optimization - Partner with technical teams to troubleshoot and resolve software-related issues - Performance Tracking & Reporting - Track key metrics, including scheduled and completed appointments - Generate performance reports for internal teams and dealership leadership - Analyze data and recommend strategies to increase service volume - Relationship Management - Lead recurring meetings with dealership personnel to review performance and outreach efforts - Provide ongoing support and training on tools and best practices - Build and maintain strong relationships across multiple locations - Documentation & Collaboration - Maintain accurate records of dealership interactions and meeting summaries - Participate in internal meetings to align on goals and priorities - Ensure consistent communication across internal and external stakeholders Qualifications - High School Diploma or equivalent - 2+ years of customer service experience - Strong verbal and written communication skills - Comfortable with phone, email, and text-based communication - Ability to handle objections and adapt quickly in customer interactions - Ability to work effectively in a remote, team-oriented environment Preferred - Strong technical aptitude with scheduling/reporting tools - Self-motivated with excellent time management skills - Analytical mindset with the ability to interpret data and drive improvements Work Environment - Fully remote, supporting multiple dealership locations - High-volume communication environment (phone, email, text) - Fast-paced, performance-driven setting Equal Opportunity Employer HRU is an Equal Opportunity Employer (EOE), including Disability/Veterans.

• Lead all aspects of Provider Centralized Service Delivery Operations • Manage new business implantations, work forecasts, people hiring and team • Establish and execute new processes for increase efficiencies • Build and develop a high-performing leadership team, including multiple Vice Presidents and their teams • Ensure excellent client service and retention through operational rigor, management, and continuous improvement • Partner with cross-functional teams (Commercial, Product, Finance, Transformation) to evolve and scale service delivery models, including automation and offshore expansion • Monitor teams performance using KPIs and scorecards, drive accountability, and implement performance plans to address underperformance • Create a culture of high engagement, transparency, and accountability • Regularly engage with senior client stakeholders to foster trusted relationships and enable joint success • Champion security, compliance, and patient privacy in all aspects of service delivery • Represent Datavant in industry forums and regulatory discussions as a thought leader in ROI services.

• Coordinate semi‑automated contract changes, ensuring all amendments are correctly processed and communicated between partners, clients, and talents. • Handle A1 certificate requests by liaising with partners and updating related fees or documentation on our platform. • Maintain and monitor time‑off balances on the platform, ensuring stakeholders have accurate and timely updates. • Support onboarding and lifecycle administration, including collecting data, checking details, and escalating discrepancies when needed. • Keep records, tasks, and communications organised and updated in our tools (Salesforce, Slack, and Confluence). • Track and follow up on open cases to ensure nothing falls through the cracks. • Identify small process gaps or recurring inefficiencies and share improvement suggestions with the team.

• To execute world-class GTM architectures and Salesforce configurations that transform our clients' CRM environments into high-velocity revenue engines. • You are the technical champion. • You own the execution. • You are responsible for making the blueprint a reality within Salesforce, ensuring data hygiene, routing logic, and reporting are flawless.