JOB DETAILS Department: Finance and Accounting FTE: 1.00 (80 hours per pay period) Workdays: Monday - Friday Shift(s): Days Shift Length: 8 hours Location: Remote Purpose of this position: The Senior Decision Support Analyst will be a part of a dynamic team that collaborates as a finance subject matter expert with operational leadership and IT to configure the components of the Decision Support System. This includes Capital and Operating Budgeting, Payroll and Productivity Reporting, Cost Accounting, and Patient Level Reporting. The team configures and maintains methodologies for cost accounting, service line analysis, and productivity analysis, and provider measurements to continuously improve reporting and information delivery for the overall financial performance management system. Current List of non-MN States where Hennepin Healthcare is an Eligible Employer: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nevada, North Carolina, North Dakota, New Mexico, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin. RESPONSIBILITIES - Supports and manages data integrity, accuracy, and configuration requirements of the financial Decision Support System - Collaborates in the build and standardization of standard Decision Support Reporting - Manages data integrity and accuracy of the financial Decision Support System modules and databases - Collaborates with other key stakeholders in the organization, in particular, the Analytical Center of Excellence and Accounting, to ensure alignment in the strategic data needs of the organization, including partnering on the data request and review process and continued improvement in the way we use, report, and analyze information (this includes, but it not limited to, dashboards and metrics) - Comprehends relationships between business activities and how it relates to workflow and configuration - Performs other related duties as assigned QUALIFICATIONS Minimum Qualifications: - Bachelor’s Degree in a relevant field - 3+ years of relevant industry experience with at least 1+ years on the technical side in developing reports for informed business decisions -OR- - An approved equivalent combination of education and experience Preferred Qualifications: - Master’s degree in Finance or Business (MBA, CPA or CMA) - Previous healthcare experience and demonstrated knowledge of healthcare - Epic Experience and knowledge - Peoplesoft and Decision Support (EPSi, Strata Jazz etc), experience preferred Knowledge/ Skills/ Abilities: - Expert knowledge of Excel, and experience in Word, Access (relational databases), PowerPoint, General Ledger systems, and other reporting tools - Ability to be detail and deadline oriented - Strong ability to multi-task and manage multiple projects and responsibilities concurrently - Excellent analysis and cost-benefit analysis skills

• Conduct real-time analysis of agent occupancy and schedule adherence to ensure optimal performance. • Analyze staffing levels, scheduling gaps, and overall staffing performance while following customer service standards to maximize labor efficiency. • Manage intra-day workforce performance and monitor shrinkage trends to identify areas for improvement. • Report on oldest contacts by team, backlog, and skipped contacts to maintain operational effectiveness. • Maintain an agent master file with updated staffing, attrition, and departmental changes, ensuring effective communication of any outlying agent performance in real-time. • Remain flexible to take on additional assignments as needed.

- Analysis of current and past trends in key performance indicators including all areas of revenue, cost of sales, and expenses - Develop and maintain financial forecasts EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

Department Overview The Research Development Administration (RDA) Business Services Group (BSG) provides operational support to numerous RDA departments, including Technology Transfer (TT), Office of Proposal and Award Management (OPAM), OHSU Research Integrity Office (ORIO), Clinical Research Services Office (CRSO), and Collaborations and Entrepreneurship (CE). Operational support includes all finances, all RDA electronic systems, Human Resources (HR) transactions and activities, and all general operations. The BSG has oversight and direction for all RDA research systems including OGA, lnfoEd, elRB, elACUC, elRB, eCol, OnCore, RCR/CITI, lnteum, Tech Portal Storefront, and RDA Cognos packages and reporting. Function/Duties of Position OHSU has a number of contracting units that handle a variety of incoming and outgoing contracts helping to fulfill OHSU’s varied missions. This position works independently and is required to make independent decisions and determinations to contracting office leadership regarding complex contracts. The incumbent works closely with the various contracting units at OHSU to review complex and multi-faceted contracts and identify the correct contracting unit to process the contract. This position also works with external contracting entities to ensure accurate data and information is available to make authoritative decisions on contract execution. This position develops and maintains a unified workflow map for all contracting office routing and tracks and analyzes data to guide policy and/or process improvement decision-making. The data is used to make authoritative decisions as to which office will be assigned a contract when similar contracts are triaged. This work has the overarching goal of continually seeking opportunities to improve the overall flow between the various contracting units at OHSU. In addition, this position will look to the future to develop and continually improve an AI tool to benefit triage for OHSU. - Review, triage, and collect data on complex contracting issues from internal and external stakeholders for incoming and outgoing contracts and determine the correct contracting office to process the contract. Perform high level analysis of complex contracts, consulting with contracting offices as needed, and make appropriate triage decisions based on this analysis. Communicate with external contracting entities to collect data and information and facilitate smooth execution of contracts. - Coordinate with the OHSU contracting units and OHSU Legal Office as necessary, utilizing workflow map for contract routing and identify areas for improvement. Work independently and make decisions and recommendations to contracting office directors regarding complicated process and workflow improvements crossing multiple missions and offices. - Communicate with internal stakeholders as to the status of requests, contracts and process improvement efforts as necessary. Coordinate continuous improvements to existing processes and policies. - Develop and update contracting triage policies and procedures, coordinate and facilitate relevant multi-contract unit meetings. - Develop education and socialization strategies for OHSU stakeholders, including development of materials and documentation and attendance at meetings, forums, trainings and events to ensure stakeholders are familiar with contracting triage resources. Ensure all relevant contracting and department personnel are familiar with contracting triage processes and procedures. Coordinate and manage issues affecting multiple contract offices, including holding regular meetings to discuss inter-office policy and procedure issues. Coordinate contracting triage internal website. - Handle special projects and assignments on an as-needed basis, including contract analysis and execution for specific offices, review and analysis of (for example) data use agreements, business associate agreements, and core services agreements. - Other duties and responsibilities as assigned. Required Qualifications - Five years of experience with responsibility for program or project monitoring and coordination. The experience must have included program evaluation responsibility. - A bachelor’s degree in Business Administration, Management, Public Administration, or a field directly related to the position will substitute for two years of the required experience. - Excellent analytical and communication skills, including the ability to present written or oral materials in a concise and professional manner, are required. - Independent judgment and initiative are required. - Ability to communicate effectively with department clients at all levels, including research investigators, administrators, managers and clerical staff. - Ability to perform in a fast-paced environment with competing priorities. - Demonstrated analytical skills with the ability to understand and synthesize complex agreements. - Ability to work in a changing environment, possess strong analytic/assessment skills, possess excellent organizational skills and be able to prioritize multiple responsibilities and deadlines with minimal supervision. - Ability to exercise diplomacy and ability to handle highly confidential matters in a discreet manner. Preferred Qualifications - Five years of experience in a combination of contract negotiations in a university or healthcare setting and/or project or program management, monitoring and evaluation. - At least one year of experience with research and/or vendor contract negotiations in a university or healthcare setting. - Project Management Certificate. Additional Details Please list work experience on resume in months and years. Fully remote position within the United States. If employee chooses to utilize campus flex space, it’s a typical office environment; regular work hours to be coordinated with manager. Possible travel to national meetings. Work schedule falls within the normal daytime range of 7:30am – 5:00pm pacific time. Benefits - Healthcare for full-time employees covered 100% and 88% for dependents. - $50K of term life insurance provided at no cost to the employee. - Two separate above market pension plans to choose from. - Vacation - up to 200 hours per year dependent on length of service. - Sick Leave - up to 96 hours per year. - 9 paid holidays per year. - Substantial Tri-Met and C-Tran discounts. - Employee Assistance Program. - Childcare service discounts. - Tuition reimbursement. - Employee discounts to local and national businesses. Why apply to OHSU? We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu