• Provides in-market, specialized member support in respective market or region. • Educates members on gaps in care and assists with scheduling provider appointments. • Conducts in-market member engagement including Welcome Calls, New Member Onboarding, JSA Scheduling. • Assists with obtaining medical records from any healthcare providers involved in care or hospitals.

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Motorola Solutions is dedicated to empowering individuals when it counts the most, providing innovative tools like technology that allows firefighters and police officers to see beyond physical obstacles. We invite you to discover our cutting-edge work, which is consistently meaningful and impactful. As a global leader in professional mobile communications, Motorola Solutions leverages a rich heritage of innovation and an extensive international presence. Our primary focus is delivering mission-critical digital mobile communication systems tailored for government and public safety agencies. Job Description The Customer Support Manager (CSM) is responsible for ensuring intense customer focus and satisfaction throughout the lifecycle of Motorola’s service products. This role manages government contracts, cultivates strong customer relationships, and drives service growth within a designated customer base, primarily focusing on State of North Carolina accounts. - Act as the primary point of contact for customer management, ensuring consistent service delivery and Service Level Agreement (SLA) compliance. - Proactively develop and maintain strong customer relationships to position Motorola Solutions for service growth. - Routinely travel throughout the designated region (State of North Carolina) to meet with customers face-to-face. - Work with customers to understand their operational requirements, address concerns, and drive corrective actions to resolution. - Ensure that customers have clearly documented support/service expectations and processes, identifying opportunities for additional service offerings based on their needs. - Responsible for marketing sophisticated/integrated service programs to multiple layers within customer organizations, collaborating closely with direct and indirect sales teams. - Manage government contracts, ensuring successful delivery of service products for state and local government customers. - Manage and maintain service scope as per service contracts, ensuring customers understand their obligations regarding service deliverables. - Manage sub-contractors’ deliverables and adherence to agreed-upon scope and outcomes. - Ensure timely and appropriate reporting to customers as required by service contracts. - Oversee the change implementation into service delivery operations in coordination with customers. - Engage as needed in the case management process to ensure proper service delivery. - Manage product quality issues as needed (MTNs). - Manage third-party vendors. - Manage relationships with external partners responsible for delivering service products, including contract renewals and proposal development. - Oversee contract P&L performance, ensuring that service billing and cost performance goals are met. - Manage contract change management processes. - Work with Service Contract and Subscription Operations (SCSO) for contract loading, renewals, and service contract change order requests. - Gather and provide Booking Packages to SCSO for contract loading. - Assist partners, vendors, and customers with payment and billing issues. - Manage the service contract renewal process for all assigned service agreements, including customer inventory, SOW, CSP, and vendor pricing updates. - Execute contract documents and obtain customer purchase orders. - Develop service account plans and profiles, outlining goals and strategies within assigned accounts. - Work with customer and field teams to create and/or update existing Customer Support Plans (CSP). - Create customer and service provider Statements of Work (SOW). - Lead and manage the coordination of variation and other change request responses and implementation of approved changes. - Work with customers on up-sell/cross-sell opportunities. - Participate in the forecasting of revenue and margin related to Maintenance Agreements, Work Tickets, and Installs. - Achieve stated on-time contract renewal goal. - Achieve stated services growth goals for assigned contracts. - Work closely with the Motorola Project Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery. - Identify and implement areas for improvement to ensure improved service quality and best-practice delivery. - Ensure all operational documentation remains up to date and relevant. Candidate Requirements: - The CSM must be willing to travel throughout the designated region and meet with and fully support customers face to face on a regular and ongoing cadence. This includes Central and Eastern North Carolina. - Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract. - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. #LI-CC1 Target Base Salary Range: $75,000 - $90,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements - 3+ years of experience in one of the following: Lifecycle Service Account Management, Sales, Customer Service, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales. - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

About the Team/Role The Customer Service Specialist primarily engages with WEX customers over the phone. In this role, you would be responsible for accurately answering customer inquiries about available products while delivering high-quality service. Additionally, you will provide guidance to customers via telephone and email. How You'll Make an Impact - Assist customers by answering questions, resolving issues, and providing education on services - Answer between 40-60 inbound phone calls per day - Navigate and effectively use 10-15 different systems simultaneously - Multitask across multiple platforms during each call - Deliver clear communication while providing accurate answers and solutions - Educate customers on additional options or features accordingly - Respond accurately to email inquiries, maintaining proper language, grammar, and spelling - Adhere to confidentiality guidelines - Conduct thorough research to investigate all inquiries using available reference materials - Achieve or exceed established customer service standards and goals - Maintain product knowledge and actively participate in ongoing departmental training and education - Provide additional training to team members when necessary Experience You'll Bring - High School Diploma/GED - ​Proficiency with computers is required - Access to high-speed internet via ethernet cable is required - Previous exposure managing a steady flow of incoming calls - Strong customer service and/or call center background is preferred All offers are contingent upon successful completion of a background check and drug screening. WEX is an Equal Opportunity Employer, welcoming Veterans and individuals with disabilities. The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. CUSTOMER SERVICE REPRESENTATIVE Systems & Methods, Inc. (SMI) SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Overview: At SMI, we are 24 hour/7 days a week call center facility. The Customer Service Representative is responsible for receiving calls ranging from 100 to 150 inbound calls that can be back to back from clients in accordance with Standard Operating Procedures and contractual obligations; categorize all calls received in one of the categories provided; and be responsible for other duties as assigned. - Must maintain a general understanding of policies and procedures - Possess strong oral and written communication skills - Knowledgeable in modern office practices, procedures, and equipment - Exhibit excellent Interpersonal skills using tact, patience, and courtesy Communication method(s) used: - Email - Phone - Chat Key points: - This is a fully virtual opportunity with virtual interviews, online self-paced training, and work from home! - This is a permanent work-from-home position. - The rate of pay is $14/hr and a shift differential after 6 pm EST. Paid bi-weekly. - We are looking for 2nd shift hours (10 am EST to 9 pm EST) which might require nights and weekend hours. Set schedules. - We offer Medical, Dental, Vision, and 401(k) after your first 30 days with us. - Paid Time Off (PTO) accrual on your first day! - Referral Program and internal promotion opportunities. SMI will provide the equipment for this position. However, equipment will be required to be returned upon separation. Required Experience: - High School Diploma or equivalent required - At least one year of prior experience in the area of service delivery, customer service, call center technology, or a related field. Will accept an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties - Must be proficient in data entry skills, including keyboard, mouse, and 10-keypad - Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process - Basic knowledge of Microsoft Office In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following: - Quiet and distraction-free place in your home to work at a desk/table. - Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots) - Smartphone with Android OS or iPhone for user authentication To be considered, you must complete 2 Prevue assessments, which will be emailed to you after your application has been reviewed. If you do not receive those assessments after 48 business hours of your application submission, please reach out to HR.Recruitment@smimail.net for assistance. Pay rate is $14/hr. Must reside in the United States to be considered. We are an Equal Opportunity Employer. We are a Drug-Free Workplace.