It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. CUSTOMER SERVICE REPRESENTATIVE Systems & Methods, Inc. (SMI) SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Overview: At SMI, we are 24 hour/7 days a week call center facility. The Customer Service Representative is responsible for receiving calls ranging from 100 to 150 inbound calls that can be back to back from clients in accordance with Standard Operating Procedures and contractual obligations; categorize all calls received in one of the categories provided; and be responsible for other duties as assigned. - Must maintain a general understanding of policies and procedures - Possess strong oral and written communication skills - Knowledgeable in modern office practices, procedures, and equipment - Exhibit excellent Interpersonal skills using tact, patience, and courtesy Communication method(s) used: - Email - Phone - Chat Key points: - This is a fully virtual opportunity with virtual interviews, online self-paced training, and work from home! - This is a permanent work-from-home position. - The rate of pay is $14/hr and a shift differential after 6 pm EST. Paid bi-weekly. - We are looking for 2nd shift hours (10 am EST to 9 pm EST) which might require nights and weekend hours. Set schedules. - We offer Medical, Dental, Vision, and 401(k) after your first 30 days with us. - Paid Time Off (PTO) accrual on your first day! - Referral Program and internal promotion opportunities. SMI will provide the equipment for this position. However, equipment will be required to be returned upon separation. Required Experience: - High School Diploma or equivalent required - At least one year of prior experience in the area of service delivery, customer service, call center technology, or a related field. Will accept an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties - Must be proficient in data entry skills, including keyboard, mouse, and 10-keypad - Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process - Basic knowledge of Microsoft Office In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following: - Quiet and distraction-free place in your home to work at a desk/table. - Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots) - Smartphone with Android OS or iPhone for user authentication To be considered, you must complete 2 Prevue assessments, which will be emailed to you after your application has been reviewed. If you do not receive those assessments after 48 business hours of your application submission, please reach out to HR.Recruitment@smimail.net for assistance. Pay rate is $14/hr. Must reside in the United States to be considered. We are an Equal Opportunity Employer. We are a Drug-Free Workplace.

HYBRID - Port of Spain, Trinidad, REMOTE - Santiago, ChileWhat is Equisoft? Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital transformation, thanks to our business needs-driven approach, industry knowledge, cutting-edge technologies and experts.  With its business-driven approach, in-depth industry knowledge, cutting-edge technologies and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia and Australia, Equisoft helps its customers meet the challenges of this era of digital transformation. Why Choose Equisoft? With 950+ employees, we are a stable organization that offers career advancement and fosters a stimulant environment. If that’s not enough, then check out these other perks below:    - Hiring Location: Colombia - You are welcome to work 100% remote   - Internal job title: Production Support Specialist - Full-time Permanent Role  - Benefits available day 1: Medical, Dental and Telemedicine Program - Number of hours per week: 40 - Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University)   Role: The Production Support Specialist (Level 2) reports to the Manager, Production Support and works closely with a team of 20 specialists between Production Support Level 1, 2 & 3, Release Coordinators and Service Delivery Managers. The incumbent is responsible for all client facing application production support and incident resolution. Will also be responsible for ensuring optimal performance and stability of our insurance applications across multiple product lines. The incumbent performs a wide variety of technical troubleshooting and engineering work, including software deployment, software configuration and system monitoring.  Your Day with Equisoft:    - Work with customer (insurance & financial compagnies) requests and tickets (usually as an escalation point) multitasking multiple daily operations.  This includes high severity tickets that require a quick/professional response and an analytical approach to problem solving. - Maintain application integrations between product suites and customer integrations. - Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution. - Manage proactive ready-for-business checks, identify and fix gaps, and respond promptly to failures. - Perform root cause investigations and the implementation of corrective measures. - Partner with DevOps, IT and product teams to drive stability, operational excellence, and a culture of efficiency. - Improve application stability with the design, development and implementation of application monitors and alerts and automations. - Assist with the development of both internal and external (Client facing) technical / user documentation. - Work with our Release Coordinator to perform our production releases for various products/services on behalf of our clients. - Maintain consistent communication with business stakeholders through the incident and problem resolution processes. - Follow procedures, and continually improve internal processes for maintenance of solutions that are in production. - Work on-call every other weekend (twice a month) Requirements:    Technical   - Bachelor’s degree in computer engineering or information Technology or College Diploma combined to 3 years of relevant experience.    - At least 5 years of experience in Java software design, application development, systems integration and SQL programming is required. - Experience in a Production Support helpdesk or similar Client facing role - Object-Oriented Programming (Java or equivalent) - Strong experience with Linux Operating system - SQL scripting & Databases experience (Microsoft SQL Server, Oracle Database) - Experience and skills in Cloud Architecture environments such as Microsoft Azure, AWS, Oracle Cloud - Excellent knowledge of English & Spanish (spoken and written)    Soft skills   - A client-focused, service-minded approach and a strong sense of urgency. - Sense of organization and prioritizing     - Analytical and problem-solving skills     - Ability to communicate, write and synthesize information.     - Ability to multi-task in a rapid-paced environment    - Team spirit, tact, diplomacy, autonomy, rigor, and discipline  Nice to Haves:    - Knowledge of the insurance industry - Experience or Knowledge in OIPA (Oracle Insurance Policy Administrator) - Experience working with XML/JSON structures. - Familiarity with any of our internal tools such as Git, JIRA, Confluence, PagerDuty, Zendesk, MS Teams & Slack - Previous experience with Python - Experience with ESOA (WSDL, SOAP, WS-*) Equisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

This is a remote position for candidates based in Bogota, Colombia. About the Role: Are you passionate about driving customer success? Addicted to solving problems? So are we. We are looking for a customer-driven problem solver at Sezzle. With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle. You have excellent written and verbal communication skills. You are dependable, resourceful, and get joy from going beyond to make customers successful. The Company: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping! Responsibilities: - Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers - Showcase passion and connection with the nooks and crannies product - Assist customers to resolve basic to complex inquiries via email, live chat, and phone call - Build a network of support and trust with our awesome customer support team! - Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams - Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes - Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer - experience Ideal Experience & Skills: - Excellent communication and interpersonal skills - Fluent in written and spoken English - Proven success in a fast-paced support environment - Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat - Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative - Driven to dig into the details of a system or process to solve customer problems - Displays a passion for what you do while upholding personal and corporate integrity - Excitement to learn new technologies and help customers succeed - 3+ years of customer support experience - Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software - Fluent in written and spoken English and Spanish (a third language is a pre) - Bachelor’s degree or an equivalent combination of education and experience - Zendesk, LiveAgent or Jira experience is a plus Work Conditions - Remote, work-from-home - Must work from Bogotá, Colombia, can't work outside of the country. - 3-4 training weeks - Full availability first 2 months, no vacations could be approved in this period - Fixed shift, based in Central Standard Time - Competitive salary, bonus structure Compensation and Benefits - Salary: $3.000.000 COP monthly - Performance bonus of 15%-25% of the monthly salary - Benefits: - Remote role - Additional benefits after four months. About You: - You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed. - You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things - You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking. - You earn trust - you listen attentively, speak candidly, and treat others respectfully. - You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly. - You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle. What Makes Working at Sezzle Awesome: At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. #Li-remote

Aveiro is known for its unique blend of history and innovation, making it one of the most balanced places to live in Portugal. At FlowDesk CX, we believe your career should be as flexible as the Ria d'Aveiro. We are expanding our Dutch-speaking team and looking for specialists based in the Aveiro region who want to trade the traditional office for a 100% remote lifestyle. The Mission: Our team serves as the vital link for Dutch-speaking customers of premium global brands. From resolving complex technical inquiries to providing empathetic, high-level support, our specialists maintain the gold standard of service—all without ever having to leave the "Silver Coast." Why Aveiro Professionals are Joining : - 100% Remote Sovereignty: Work from your home office in the city center, near the University, or out by the beaches of Costa Nova. - Zero Commute: No more traveling to Porto or Coimbra for a corporate career. We bring the high-tech infrastructure to your doorstep. - Financial Foundation: A stable, competitive salary with a 14-month payment structure and monthly performance bonuses. - Comprehensive Care: Full private healthcare coverage included from day one. We are looking for professionals with native or C1 Dutch and a strong command of English (B2). You must already be settled in Portugal with a valid work permit (CRUE/TIE) and possess a "solution-oriented" mindset. Ready to simplify your lifestyle? Aveiro offers the perfect backdrop for a life well-lived.