Job Title: Client Services Advisor Contract: 6 month fixed term, Full-time (37.5 hours per week) Monday to Friday Location: Home based, fully remote within the UK Salary: £24,784.50 per annum As a Client Services Advisor at Medigold Health, you will play a key role in delivering a high-quality, responsive service to clients across the UK. As a leading provider of occupational health and wellbeing solutions, Medigold Health relies on its Client Services team to be the front line of the business; handling calls, providing clear and accurate information, and ensuring an excellent customer experience at every interaction. You will manage customer enquiries, coordinate clinical appointments, and maintain accurate records, ensuring all services are delivered in line with contractual and service level agreements. Acting as a central point of contact, you will work closely with operational and clinical teams, as well as external providers, to ensure a seamless and efficient service. This is a fast-paced, delivery-focused role suited to someone with strong organisational skills, a high level of attention to detail, and a proactive, customer-first approach. If you enjoy helping people, solving problems, and delivering a high standard of service, we’d love to hear from you! Main Objectives - Working in a varied and fast paced environment our Client Service Teams work to promote a culture of customer satisfaction by delivering timely and accurate responses to our customer’s needs. - Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data. - Trained and provided with the tools and technology to respond to our customer’s needs, our Client Service Advisors can enjoy working on a variety of tasks throughout the working day, reaching across geographical boundaries and Industry sectors. - Listening and connecting with both our customers and our internal departments to address customer’s needs, our teams are problem solvers, who constantly strive to improve the customer experience. - Supporting the operational and clinical teams to ensure delivery of services within contractual agreements. Specific Responsibilities - Call handling - Diary Management and logistical coordination of clinical appointments to achieve service level agreements and to support the clinical service delivery across the Medigold Health footprint and network of third-party providers. - Managing Health surveillance recall programmes. Create appointment schedules to meet service level agreements and to support the clinical service delivery - Maintaining and updating personal sensitive information – in line with current GDPR - Undertaking all administrative processes and providing professional, timely and accurate responses to all enquires - Work to the agreed Policies and Procedures for Health Surveillance & Customer service. - Dispatch OH reports following the dispatch process utilising Medigold Health systems. - Perform all duties within the companies defined training and process guidelines and working to agreed timelines - Takes ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data, in line with GDPR guidelines. - Work in a varied and fast-paced environment to deliver prompt, accurate responses to all customer enquiries to enhance the customer journey. - Act as the initial point of escalation for all stakeholders across multiple locations. Escalate service level issues to Line Managers when appropriate - Work individually and collaboratively with all clients and Medigold Health stakeholders to ensure that all aspects of the contracts operational commitments are met - Live the brand and demonstrate the Medigold Health genetic code Requirements for this role - Previous customer service skills and experience. - Proficient in handling inbound and outbound calls, listening to customers’ needs and requests providing helpful solutions to their problems. - Proficient use of Microsoft Office and IT Solutions - Diary management experience - Ability to rationalise competing priorities - Confident communicator - Providing services to meet quality assurance targets - Working to and maintaining Internal and external KPI's - Maintaining accurate customer service record Our Company Benefits - 31 days holiday inclusive of bank holidays, increasing with length of service - Pension Scheme - Access to Company benefits and discount portal - Access to a Health Cash Plan - Free eyecare vouchers - Cycle to work scheme - Access to confidential Employee Assistance programme - Interactive mental health and wellbeing app Interested in this role but want to find out more first? Email us at recruitment@medigold-health.com.

Role Description We’re looking for a Customer Support Specialist to join our growing support team and help customers successfully use our software products. This role is ideal for someone early in their SaaS support career who enjoys building relationships, enabling knowledge, and collaborating across functions to drive long-term customer success. You’ll support customers using SimplePart, Microcat EPC, Superservice Triage and Menus, and Infodrive, while collaborating with teams in Atlanta and Detroit. This role provides strong exposure to multiple products, hands-on troubleshooting experience, and knowledge enablement responsibilities. - Act as a trusted partner to customers, understanding their business needs and helping them achieve success with our products. - Build and maintain relationships with key customer stakeholders to drive adoption, engagement, and satisfaction. - Serve as a knowledge enablement resource, creating and maintaining guides, training content, and FAQs for both customers and internal teams. - Collaborate cross-functionally to communicate customer insights, product challenges, and opportunities for improvement. - Proactively identify patterns or recurring challenges and provide recommendations to improve customer workflows and experience. - Support initiatives focused on driving customer success outcomes, including retention, adoption, and engagement metrics. - Monitor and contribute to customer support KPIs, including first response time, resolution time, customer wait time, and ticket volume, ensuring a balance of quality and efficiency. - Identify opportunities to streamline ticket handling, improve response frameworks, and reduce friction in customer interactions. - Participate in coaching, mentoring, and team knowledge-sharing to strengthen organizational capabilities. Qualifications - 1–3 years of experience in customer support, customer success, or related client-facing roles. - Strong communication and relationship-building skills with the ability to guide customers toward success. - Comfort with learning and explaining complex software tools and processes. - Interest in knowledge management, process improvement, and customer enablement. - Written and spoken fluency in English; Canadian French and/or Spanish. - Experience using ticketing or support tools such as Zendesk, Salesforce, or similar platforms. Requirements - Experience supporting SaaS or proprietary software platforms. - Exposure to automotive, dealership, or related industries. - Experience working in remote or distributed teams, or multilingual/global support environments. - Familiarity with analytics or reporting to inform customer success initiatives or operational improvement projects.

Role Description The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. We are proud of the culture we have built and are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day. What you'll do: - Provide oversight to a portfolio of accounts, participating in key client meetings while navigating relationships with senior leaders and decision makers at holding companies and agencies. - Lead the development of portfolio-specific goals based on the company’s vision and values and responsible for tracking progress of portfolio goals on a regular basis. - Motivate and empower a team to drive consistent YoY account growth. - Manage for team bandwidth, delivering a high-level of account support and reporting progress against goals to management. - Thoughtfully identify future leaders of the business and grow talent on the team by developing the strengths of individuals for the next level of their careers. - Know our capabilities and differentiators to help the team identify opportunities to leverage them to drive revenue growth and solve business needs. - Advocate internally with senior cross-functional stakeholders for clients’ product needs. - Take an active role in key client meetings (e.g. business reviews, major product updates, meetings with agency planning teams, TV teams, investment teams) and acting as a trusted TTD resource. - Develop trusting and productive relationships with key stakeholders both internally and externally. - Maintain strong cross-functional relationships across Client Services with Sales and Trading leaders to help drive effective performance across all teams. - Communicate effectively with other functional leaders by solving business challenges together, identifying opportunities for growth, and collaborating to drive efficiency and effectiveness across the organization. Qualifications - 10+ years of relevant professional experience with 4+ years of programmatic experience in account management or hands-on-keyboard function. - Experience in developing, nurturing and managing client relationships. - Proven track record of driving revenue growth with large customer accounts. - 4+ years of strong management and leadership skills through a collaborative team approach. - Ability to build strong relationships with internal and external stakeholders, executive team and industry groups. - Execute (and coach others to execute) timely in a fast-paced environment through effective time management and prioritization skills. - Ambition to develop personally and nurture the development of others. - Excellent influencing and negotiation skills. - Highly organized with a strong attention to detail. Requirements - The Trade Desk does not accept unsolicited resumes from search firm recruiters. - Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. - The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. - We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. - The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Benefits - Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents. - Retirement benefits such as a 401k plan and company match. - Short and long-term disability coverage. - Basic life insurance. - Well-being benefits. - Reimbursement for certain tuition expenses. - Parental leave. - Sick time of 1 hour per 30 hours worked. - Vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter. - Around 13 paid holidays per year. - Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.

Transition Services Coordinator – High School Students with Disabilities (Part-Time) Bloom Consulting | St. George and Washington County Bloom Consulting is seeking a part-time coordinator and trainer to support high school students with disabilities as they prepare for life after graduation. This flexible role blends direct instruction with coordinating services, ensuring students gain valuable skills for independence, career exploration, and future success. What You’ll Do - Provide one-on-one instruction to high school students with disabilities using Bloom’s provided curriculum (no lesson planning required) - Coordinate and arrange services, including job shadowing, workplace readiness, and short-term job coaching experiences (especially in summer) - Communicate with schools, families, and businesses to schedule, arrange, and follow through on student services - Manage the full service cycle: coordinate schedules, deliver services, and complete required documentation - Travel within assigned counties (vehicle stipend provided) What We’re Looking For - Bachelor’s degree preferred (education, human services, psychology, social work, or related field) - Experience working directly with youth with disabilities (in teaching, tutoring, coaching, or related roles) - Strong organizational and communication skills — able to balance instruction with service coordination - Dependable, caring, and patient — able to build trust with teenagers and their families - Reliable transportation and comfort with regional travel Pay & Schedule - $25–$27/hour (1099 Contractor) - 20–30 hours per week, primarily during the school day - Flexible scheduling to support both student and school needs - Monthly travel stipend to offset costs Why Join Us? This is an opportunity to make a meaningful difference in the lives of students with disabilities. You’ll help teenagers build confidence, explore career options, and develop skills that prepare them for life after high school — all while working with a supportive and mission-driven team. About Bloom Consulting Bloom Consulting helps students with disabilities build skills for independence, explore career options, and gain confidence for life after high school. We’re committed to empowering abilities and redefining limits through compassionate care and innovative programs.