Infomedia

Role Description We’re looking for a Customer Support Specialist to join our growing support team and help customers successfully use our software products. This role is ideal for someone early in their SaaS support career who enjoys building relationships, enabling knowledge, and collaborating across functions to drive long-term customer success. You’ll support customers using SimplePart, Microcat EPC, Superservice Triage and Menus, and Infodrive, while collaborating with teams in Atlanta and Detroit. This role provides strong exposure to multiple products, hands-on troubleshooting experience, and knowledge enablement responsibilities. - Act as a trusted partner to customers, understanding their business needs and helping them achieve success with our products. - Build and maintain relationships with key customer stakeholders to drive adoption, engagement, and satisfaction. - Serve as a knowledge enablement resource, creating and maintaining guides, training content, and FAQs for both customers and internal teams. - Collaborate cross-functionally to communicate customer insights, product challenges, and opportunities for improvement. - Proactively identify patterns or recurring challenges and provide recommendations to improve customer workflows and experience. - Support initiatives focused on driving customer success outcomes, including retention, adoption, and engagement metrics. - Monitor and contribute to customer support KPIs, including first response time, resolution time, customer wait time, and ticket volume, ensuring a balance of quality and efficiency. - Identify opportunities to streamline ticket handling, improve response frameworks, and reduce friction in customer interactions. - Participate in coaching, mentoring, and team knowledge-sharing to strengthen organizational capabilities. Qualifications - 1–3 years of experience in customer support, customer success, or related client-facing roles. - Strong communication and relationship-building skills with the ability to guide customers toward success. - Comfort with learning and explaining complex software tools and processes. - Interest in knowledge management, process improvement, and customer enablement. - Written and spoken fluency in English; Canadian French and/or Spanish. - Experience using ticketing or support tools such as Zendesk, Salesforce, or similar platforms. Requirements - Experience supporting SaaS or proprietary software platforms. - Exposure to automotive, dealership, or related industries. - Experience working in remote or distributed teams, or multilingual/global support environments. - Familiarity with analytics or reporting to inform customer success initiatives or operational improvement projects.

Role Description Infomedia is seeking a motivated and coachable Inside Sales Representative to support growth across our Americas dealership market. This role is focused specifically on selling automotive technology solutions into dealership parts and service departments. - Conduct high-volume outbound outreach (minimum 40 calls per day) to dealership prospects - Qualify opportunities and schedule product demonstrations - Deliver structured virtual demonstrations highlighting dealership ROI and operational efficiency - Close defined sales programs and drive monthly revenue targets - Identify expansion opportunities within existing dealership accounts - Maintain accurate pipeline and activity tracking in Salesforce - Collaborate cross-functionally with marketing, customer success, and product teams - Ensure smooth handoff to customer support and account management teams Qualifications - 1–3+ years of inside sales, automotive dealership, or related customer-facing experience - Direct familiarity with dealership parts and/or service operations strongly preferred - Comfortable with phone-based outreach and metrics-driven sales environments - Strong communication, objection-handling, and closing skills - Self-motivated, resilient, and goal-oriented mindset Requirements - Individual compensation will be commensurate with the candidate's experience. - Atlanta pay range: $75,000 — $85,000 USD