This is a remote position for candidates based in Bogota, Colombia. About the Role: Are you passionate about driving customer success? Addicted to solving problems? So are we. We are looking for a customer-driven problem solver at Sezzle. With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle. You have excellent written and verbal communication skills. You are dependable, resourceful, and get joy from going beyond to make customers successful. The Company: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping! Responsibilities: - Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers - Showcase passion and connection with the nooks and crannies product - Assist customers to resolve basic to complex inquiries via email, live chat, and phone call - Build a network of support and trust with our awesome customer support team! - Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams - Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes - Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer - experience Ideal Experience & Skills: - Excellent communication and interpersonal skills - Fluent in written and spoken English - Proven success in a fast-paced support environment - Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat - Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative - Driven to dig into the details of a system or process to solve customer problems - Displays a passion for what you do while upholding personal and corporate integrity - Excitement to learn new technologies and help customers succeed - 3+ years of customer support experience - Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software - Fluent in written and spoken English and Spanish (a third language is a pre) - Bachelor’s degree or an equivalent combination of education and experience - Zendesk, LiveAgent or Jira experience is a plus Work Conditions - Remote, work-from-home - Must work from Bogotá, Colombia, can't work outside of the country. - 3-4 training weeks - Full availability first 2 months, no vacations could be approved in this period - Fixed shift, based in Central Standard Time - Competitive salary, bonus structure Compensation and Benefits - Salary: $3.000.000 COP monthly - Performance bonus of 15%-25% of the monthly salary - Benefits: - Remote role - Additional benefits after four months. About You: - You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed. - You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things - You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking. - You earn trust - you listen attentively, speak candidly, and treat others respectfully. - You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly. - You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle. What Makes Working at Sezzle Awesome: At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. #Li-remote

Aveiro is known for its unique blend of history and innovation, making it one of the most balanced places to live in Portugal. At FlowDesk CX, we believe your career should be as flexible as the Ria d'Aveiro. We are expanding our Dutch-speaking team and looking for specialists based in the Aveiro region who want to trade the traditional office for a 100% remote lifestyle. The Mission: Our team serves as the vital link for Dutch-speaking customers of premium global brands. From resolving complex technical inquiries to providing empathetic, high-level support, our specialists maintain the gold standard of service—all without ever having to leave the "Silver Coast." Why Aveiro Professionals are Joining : - 100% Remote Sovereignty: Work from your home office in the city center, near the University, or out by the beaches of Costa Nova. - Zero Commute: No more traveling to Porto or Coimbra for a corporate career. We bring the high-tech infrastructure to your doorstep. - Financial Foundation: A stable, competitive salary with a 14-month payment structure and monthly performance bonuses. - Comprehensive Care: Full private healthcare coverage included from day one. We are looking for professionals with native or C1 Dutch and a strong command of English (B2). You must already be settled in Portugal with a valid work permit (CRUE/TIE) and possess a "solution-oriented" mindset. Ready to simplify your lifestyle? Aveiro offers the perfect backdrop for a life well-lived.

The Algarve is more than just a holiday destination; it's a lifestyle choice. But for many Dutch speakers living between Sagres and Vila Real de Santo António, finding a high-level corporate career often meant a move to the big cities. At FlowDesk CX, we are changing that. We believe you should be able to build a global career without ever leaving the "Golden Coast." The Mission: We provide the essential link between premium global brands and their Dutch-speaking customers. Our team handles everything from complex technical troubleshooting to high-level account support. The best part? Our specialists deliver this "Passion for Excellence" 100% remotely from their home offices across the Algarve. Why the Southern Community is Joining: - 100% Remote Freedom: Whether you're based in the hills of Monchique, the vibrant streets of Lagos, or the quiet coves of Albufeira, your office is wherever you are. - Escape the Commute: Spend your mornings at the local market or on the beach, not in a car. We ship all the high-tech gear you need directly to your door. - Solid Financial Foundation: A competitive local salary with the traditional 14-month payment structure and monthly bonuses. - Full Wellness Support: Private healthcare coverage included from your first day of training. Who fits the Profile? We are looking for professionals who value quality and autonomy. You must have native or C1 Dutch and a strong command of English (B2). You should already be settled in Portugal with a valid work permit (CRUE/TIE) and possess a "solution-first" attitude. Ready to align your career with the Algarve lifestyle? You've already found the perfect place to live. Now, FlowDesk CX provides the perfect way to work.

Porto is a city of character, history, and a fast-growing international community. But at FlowDesk CX, we know that enjoying the "Invicta" lifestyle is much easier when you aren't tied to a desk in a crowded business park. We are currently seeking Dutch-speaking talent in the Porto region who are ready to transition into a 100% remote career that offers both stability and total location freedom. The FlowDesk CX Mission: Our specialists are the voice of premium global brands for the Dutch market. Whether it's troubleshooting high-end technology or providing empathetic support for complex inquiries, our team maintains a "Passion for Excellence" from the comfort of their home offices—whether that's in Foz, Vila Nova de Gaia, or the heart of Cedofeita. Why Porto Professionals are us: - 100% Remote Flexibility: Experience the best of Porto without the metro commute. We ship the high-tech equipment directly to you. - Lifestyle First: Use your "commute time" for a walk along the Douro or a coffee at your favorite local confeitaria. - Financial Security: A competitive salary package with the Portuguese 14-month structure and monthly performance incentives. - Premium Care: Private healthcare coverage included for you and your peace of mind from day one. What we are looking for: FlowDesk CX is looking for "game-changers" with native or C1 Dutch and strong English (B2). You must already be based in Portugal with a valid work permit (CRUE/TIE) and have a tech-savvy, solution-oriented mindset. Ready to elevate your Porto experience? The city provides the culture; FlowDesk CX provides the career.