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Training Delivery Operations Coordinator
Location
Illinois
Posted
84 days ago
Salary
$21 / hour
Seniority
Senior
Job Description
Training Delivery Operations Coordinator
National Safety Council
• Respond to customer inquiries about training schedules and registrations via phone, email, and chat • Process student registrations, payments, and data while maintaining confidentiality • Research and resolve complex customer issues and document outcomes • Provide Level 2 support for escalated calls, chats, and emails • Prepare and send written correspondence to customers and external entities (state agencies, courts, probation, etc.) • Collect and review basic application materials from training affiliates and instructors • Enter instructor and affiliate information, orders, and updates into business systems • Track upcoming renewal deadlines and send follow ‑up reminders as needed • Assist with maintaining records required by state agencies under established procedures • Support instructor scheduling by entering assignments, updating calendars, and tracking confirmations • Assist in coordinating class setups and updating internal systems with schedule changes • Help arrange logistics for Instructor Development Courses (IDC) and Continuing Education classes • Provide basic support for facility or vendor coordination, referring complex issues to senior staff • Process product and material orders from training affiliates and follow established fee structures • Perform routine audits of class paperwork to ensure completeness • Enter completion data for training programs and verify accuracy under supervision • Maintain organized class files and assist with preparing simple monthly activity summaries • Assist with distributing procedural updates, memos, and resource materials • Provide basic support for A/V or classroom access issues at leased training locations, escalating issues when needed • Process internal orders for instructional materials and classroom supplies • Schedule onboarding and training activities for new instructor candidates • Assist with assembling state agency approval packets and tracking documentation • Update team ‑teaching schedules and maintain related records • Support instructor renewal processing by updating information and tracking required submissions • Assist training centers with material order needs and minor administrative tasks related to instructor renewals • Perform general office support and special assignments as directed
Job Requirements
- Associate’s degree required; Bachelor’s degree preferred
- 3+ years of experience in scheduling, administrative coordination, or training operations
- 3+ years experience in a Customer Contact Center
- Strong organizational and time‐management abilities
- High attention to detail and accuracy in data handling
- Excellent written and verbal communication skills
- Ability to interpret policies, regulatory requirements, and program guidelines
- Comfortable coordinating multiple stakeholders and managing competing deadlines
Benefits
- At least 20 PTO days accrued 1 st year and 11 paid holidays
- Flexible work arrangements
- Comprehensive medical, dental, vision, and life insurance plans
- Flex spending accounts for medical and dependent care
- 403(b) & Roth 403(b) with employer match up to 6%
- Reimbursable training
- Dress for your day
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