• Ensure that our supply of phone numbers meets customer demand without incurring undue inventory carrying costs. • Ensure customer KYC meets the internal policies. • Work closely with internal stakeholders and customers to ensure compliance with global phone number regulations. • Serve as a domain expert on all things related to phone numbers; ally with the Sales and Support teams to serve our customers in navigating complex questions and projects. • Design and optimize new processes to ensure our customers have an excellent experience with Twilio. • Communicates at an intermediate level through data, graphs, and visuals • Collaborate with Twilio’s Product and Engineering teams to troubleshoot technical problems with our internal tooling and external product offerings.

• Provide expert-level technical guidance and analysis to support cybersecurity and risk assessment initiatives, including supply chain risk management. • Develop, enhance, and maintain standard operating procedures (SOPs) to support assessment execution and implementation. • Conduct security assessments and hands-on testing, analyze results, document risks, and recommend appropriate countermeasures. • Identify, evaluate, and report on system vulnerabilities, threats, and security gaps. • Review and provide recommendations on program-level documentation, including: o Requirements specifications o System architecture and design documents o Test plans and security plans • Develop and document security evaluation test plans and procedures. • Support the development and implementation of information security policies, standards, and guidance. • Ensure compliance with applicable frameworks and regulations (e.g., FISMA, NIST, OMB). • Perform risk assessments, including analyzing threats, vulnerabilities, and potential impacts. • Coordinate with cross-functional teams and stakeholders to support security testing and program objectives. • Lead or participate in technical exchange meetings, documenting outcomes and action items. • Prepare and deliver briefings to leadership on project status, risks, and key findings. • Analyze and synthesize data from multiple sources to produce clear, actionable insights for both technical and non-technical audiences. • Provide oversight for the design, development, and implementation of security support systems. • Collaborate with stakeholders to map system functionality to security controls and compliance requirements.

• Implement best practices and program initiatives for product safety and external guidelines for field installation and operation of systems • Serve as a subject matter expert for clients, government agencies, utilities, and fire departments on Eos product safety • Represent the company in discussions with government agencies and representatives, Authorities Having Jurisdiction (AHJs), clients, and internal teams to address safety concerns and code compliance • Oversee the development and delivery of technical safety communications, including executive-level presentations, training programs, white papers, and documentation that articulate the safety advantages and nonflammable characteristics of the company’s technology • Partner with internal engineering, product, and compliance teams to ensure industry standards are incorporated into all safety-related materials • Guide fire protection integration across project portfolios, collaborating with project management and design teams to ensure site layouts, system configurations, and installation practices meet or exceed applicable codes and standards • Assist in customer site visits, inspections, and audits as a credible, technically authoritative representative • Prepare technical reports, permit packages, and documentation for code compliance and insurance reviews • Support code compliance reviews and participate in third-party testing and certification processes • Ensure our systems are designed, tested, and documented to comply with fire codes, National Fire Protection Association (NFPA) standards, and relevant regulatory requirements • Ensure compliance with applicable codes and standards, including NFPA 855, NFPA 70 (NEC), NFPA 13, UL 9540, UL9540A, and IFC Chapter 12 • Conduct fire hazard analyses and risk assessments specific to battery chemistries, translating results into product guidance and specifications • Stay current with evolving fire protection codes, standards, and industry research related to energy storage technologies • Represent the company in industry committees, working groups, and standards development organization

• Maintains strong familiarity with FDA, EU, and other relevant guidelines and industry standards to ensure that documents meet or exceed sponsor and regulatory requirements • Represents the editorial group in medical writing, on study teams, and in cross-departmental project teams as needed • Perform QC review of documents • Verify data in documents against the source tables, figures, and listings and format tables • Monitors timelines and budgets for assigned projects and updates the lead medical writer, project manager, and/or direct supervisor if deliverables are at risk • Provides technical support and expertise as appropriate • Conducts training of medical editing staff and functions as a mentor • Serves as project lead for deliverables of assigned complex and/or large medical writing projects • Serves as a member of the medical writing team for projects with medical writing deliverables • Copyedits assigned documents • Performs quality review of assigned documents to ensure accuracy