APPLICATION WINDOW CLOSES: APRIL 25, 2026 Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. LabCorp is seeking a remote Customer Service Representative to join our team! Schedule: MONDAY - FRIDAY 830AM - 5PM EASTERN STANDARD TIME Job Duties/Responsibilities - Act as a liaison between LabCorp, customers, and patients. - Maintain understanding of lab operations across departments. - Resolve routine requests using internal systems and procedures. - Communicate professionally with internal and external customers. - Clarify and confirm customer needs to provide solutions. - Meet productivity, quality, and service standards. - Identify root causes and help prevent recurring issues. - Multi-task effectively. - Research and resolve complex inquiries using databases. - Review test forms for accuracy and correct discrepancies per standard operating procedures. - Support initiatives to improve customer satisfaction and performance. - Maintain accurate records and CRM data in compliance with HIPAA. - Troubleshoot basic technical issues to minimize disruptions - Participate in activities designed to improve customer satisfaction and business performance. Minimum Qualifications - High school diploma or GED equivalent - 2 or more years’ experience in a customer service role - 1 or more years’ experience working in a contact center/call center environment. Preferred - Associate degree - 1 or more years’ experience with a medical background - 1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital. Additional Job Standards - Reliable internet with compatible provider (minimum 50 Mbps download speed). - 1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS). - HIPAA-compliant, distraction-free workspace. - Strong computer skills, including multitasking across systems and typing proficiency. - Ability to troubleshoot and resolve basic technical issues independently. - Strong verbal/written communication with active listening skills. - Courteous with a strong customer service focus. - Organized with effective time management in a multitasking environment. - Self-motivated and able to learn/apply new processes and systems. - Strong critical thinking and problem-solving skills. - Takes ownership to ensure issue resolution. - Team-oriented with ability to collaborate effectively. - Flexible and responsive to changing priorities and workloads. - Maintains professionalism in all customer interactions. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide patient test results, technical information such as specimen requirements and test turnaround times, or investigate complex problems and provide resolutions, all while ensuring a world-class customer experience. The ideal candidate will be a superb communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and can thrive in a fast-paced environment. Due to system compatibility and security protocols, certain ISPs may not support required VPN device or device management tools. Pay Range $17.75 - $23.00 - All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.  If you are looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

Who We Are We are Texas National Title, Inc., a Mother Lode Holding Company. We are a family! We like to throw a big party. We like to laugh out loud and have loads of fun. We encourage growth within our company. We are proud of the fact that our employees & leaders are passionate about taking care of their customers and in supporting each other. We take care of our people. We don’t just tell our folks how much we appreciate them, we show them. Each and every day. What We Do Found typically in centralized processing (rather than an individual branch setting). Provides centralized clerical processing of all documents connected with the initiation or closing of escrows, relieving branches of high volume paperwork. Communicates information and instructions to escrow branches, but not to customers. HOW YOU'LL CONTRIBUTE - Provides a wide range to a team of Escrow Support Processors and Escrow Officers. - Work is very similar to work performed by associate level, although tasks may be slightly more complex with greater experience and knowledge. - May work on escrow openings and closings. - Performs clerical functions to set up (open) escrow files. - Prepares correspondence, escrow files and orders preliminary title reports. - Performs fund disbursements. - Prepares and delivers closing statements and closing letters. - Schedules and provides instructions to couriers. - Orders payoffs, liens, homeowner association documents and evidence of insurance. - Distributes preliminary report. - Communicates with branches, as needed. - Follows functional area’s processes and procedures in daily activities; Troubleshoots as needed. - Actively contributes to the results of a team and works toward achieving goals and objectives. - Other duties as assigned WHAT YOU'LL BRING Required Education, Experience, Certification/Licensure - High school diploma or equivalent - 1-2 years escrow processing experience KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) - Must be able to follow Escrow Procedures and have awareness of regulations governing escrow process - Working knowledge of fundamental concepts, practices and procedures of department/field - Good verbal and written communication skills - Establishes effective working relationships at the work group level $13.50 - $15.00 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Overview The Principal, Customer Service is a senior individual contributor role embedded within the product organization. This is not a line operations or people management role. Instead, this position is designed for a deeply experienced servicing subject matter expert who understands, in detail, how customer service operates in mortgage servicing, and can translate that expertise into scalable product capabilities. This role is responsible for serving as the primary subject matter expert for customer service operations across complex mortgage servicing domains. The Principal, Customer Service combines deep regulatory and operational expertise with product and process leadership to ensure compliant, scalable, and customer-centric servicing experiences. Reporting to the Director of Servicing Product, this role operates within the broader servicing product structure and brings customer service domain expertise into requirements definition, workflow validation, testing support, and implementation discussions to ensure that platform functionality accurately reflects real-world servicing complexity, regulatory requirements, and operational constraints. The Principal plays a critical role in validating that business rules and edge cases are intentionally designed, explicitly defined, and not implicitly assumed. Responsibilities Product and Operational Alignment - Ensure product design reflects real customer service operations, including regulatory and investor requirements. - Translate customer service processes into clear product requirements, business rules, controls, and system logic. - Ensure customer-facing workflows operate with appropriate controls, traceability, and auditability. End-to-End Workflow Definition and Validation - Define and validate end-to-end (E2E) workflows across customer service domains, including correspondence, dispute handling, and borrower interaction channels. - Document workflows across happy paths and edge cases, ensuring intentional handling of exceptions and escalations. - Validate completeness and consistency of rules, logic, and dependencies across upstream and downstream systems. Product Translation & Requirements Definition - Translate domain expertise into product requirements, business rules, and system logic, and advise Product and Engineering on the operational implications of design and prioritization decisions. - Ensure requirements are sufficiently detailed and unambiguous to support scalable, repeatable system behavior. - Evaluate trade-offs across compliance, scalability, operational complexity, and speed to market. - Surface risks early, particularly related to regulatory exposure, borrower impact, and operational breakdowns. Engineering Partnership and Delivery Support - Partner closely with engineering teams to refine requirements, clarify logic, and support implementation. - Support backlog refinement and design discussions by clarifying business rules, validating workflows, and advising on operational impacts. Testing, Validation, & Automation Contribution - Contribute to the development of known-answer and scenario-based test cases for customer service workflows. - Validate system behavior and outputs against expected regulatory, operational, and customer experience outcomes. - Support UAT execution, defect triage, regression testing, and release readiness validation. - Partner with QA and engineering to design and implement an automated test suite informed by customer service domain logic. Functional Ownership: Customer Service - Establish control frameworks for customer service operations, including intake, tracking, response, approvals, and audit evidence standards. - Define requirements for Qualified Written Requests (QWR), including Requests for Information (RFI) and Notices of Error (NOE), ensuring compliance with RESPA timelines, response standards, and documentation requirements. - Specify workflows for complaint intake (including CFPB and internal complaint channels), categorization, research, escalation, and resolution, including regulatory tracking and root cause linkage. - Define requirements for borrower correspondence management, including inbound/outbound communications, templates, tracking, and auditability. - Establish requirements for Servicemembers Civil Relief Act (SCRA) identification, eligibility validation, benefit application (rate reductions, foreclosure protections), and monitoring. - Define workflows for authorized third-party access, including borrower-authorized representatives and attorney-represented borrowers, ensuring proper validation, documentation, and communication controls. - Define Successor in Interest (SII) identification, validation, and onboarding workflows, including documentation requirements and downstream servicing impacts. - Specify loan assumption workflows, including eligibility evaluation, documentation, underwriting dependencies, and boarding of assumed loans. - Define credit reporting requirements, including furnishing logic, data accuracy controls, and timing across credit bureaus. - Establish dispute resolution workflows, including intake, investigation, response, and correction processes via e-OSCAR, ensuring compliance and auditability. - Define requirements for year-end reporting, including IRS Form 1098 & 1099 generation, validation, delivery, and customer support workflows. - Establish customer service protocols for natural disaster events, including borrower outreach, forbearance handling, disaster codes, and alignment with investor and regulatory guidance. - Define requirements for billing statements and periodic statements, ensuring compliance with Reg Z and clarity of borrower-facing information. - Define requirements for privacy notices and other regulatory disclosures, including timing, delivery methods, and content governance. - Define monitoring, reporting, and escalation routines for complaints, regulatory requests, SLA adherence, and customer experience metrics. Flexible Domain Contribution - Support adjacent servicing domains as needed based on program priorities and evolving platform needs. - Partner across domains to ensure alignment of workflows, data, and operational dependencies throughout the servicing lifecycle. - Contribute to resolution of cross-domain issues, gaps, and edge cases to ensure cohesive end-to-end platform behavior. - Apply servicing expertise to broader platform design decisions beyond primary area of ownership. Qualifications - 8+ years in mortgage servicing, specifically in customer service or related operational domains (AVP preferred; VP considered). - Strong understanding of borrower interaction lifecycle and servicing touchpoints. - Deep expertise in regulatory customer service requirements, including RESPA (QWR), SCRA, credit reporting, and borrower communications. - Strong understanding of complaint management, dispute handling, and regulatory response processes. - Experience translating operational and regulatory processes into clear product requirements, business rules, controls, and test scenarios, and experience supporting UAT validation. - Proven functional leadership across cross-functional teams, including Technology, Operations, Product, Compliance, and external partners. MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. #LI-Remote

Mercier Consultancy MD is seeking motivated and skilled German Speaking Customer Support Representatives to join our team in Sofia. This is an exciting opportunity for individuals fluent in German who are passionate about delivering excellent customer service. In this role, you will act as a vital link between the company and our German-speaking clients, ensuring their inquiries are handled professionally and efficiently. Key Responsibilities - Provide outstanding customer support to German-speaking clients via phone, email, and chat. - Address customer questions, concerns, and complaints promptly and accurately. - Assist clients in navigating products and services, ensuring a positive customer experience. - Maintain detailed records of customer interactions and feedback. - Collaborate with cross-functional teams to resolve issues and improve service quality. - Stay updated with product information and company policies to provide accurate assistance.