Company Background Our client is a leading provider of secure commerce and credential solutions for the higher education sector. Its U.Commerce platform enables universities and colleges to manage payments, campus credentials, and real-time financial data efficiently and securely. The company is part of a Fortune 500 global payments organization and delivers enterprise-grade billing and payment solutions used by educational institutions worldwide. Project Description The project is a secure, enterprise-level billing and payment solution widely used by universities and organizations to manage tuition, fees, and related transactions. It streamlines the entire billing cycle by replacing paper-based processes with online statements, offering students and authorized users convenient access to view and pay bills anytime. The platform supports multiple payment methods, flexible installment plans, and automated refunds while ensuring PCI compliance and data security. Integrated with ERP systems in real time, it provides accuracy, transparency, and efficiency for both institutions and end users. Technologies - Java 17 - REST API - Servlets, JSP, JSTL, Spring Boot 3, Spring Framework, Spring Data, Spring Security, Hibernate, JPA - JUnit, Mockito - SQL Server, PostgreSQL - Git - Maven, - Jenkins, Ansible - Jira, GitHub - React, Bootstrap, jQuery - GCP - IntelliJ IDEA What You'll Do - Design, develop, and maintain backend services using Java 17, Spring Boot 3, and Spring Framework; - Implement RESTful APIs, servlets, and JSP/JSTL for scalable web applications; - Ensure secure application development by integrating Spring Security for authentication and authorization; - Work with Hibernate and JPA for ORM, ensuring efficient interaction with SQL Server and PostgreSQL databases; - Write clean, modular, and reusable code following best practices and coding standards; Job Requirements - 3+ years of proficiency in Java 17 with strong knowledge of object-oriented programming and design principles; - Hands-on experience with Spring Boot 3, Spring Framework, Spring Data, Spring Security, and Hibernate/JPA; - Solid understanding of REST API design, development, and integration; - Experience with Servlets, JSP, JSTL for web application development; - Strong background in relational databases: SQL Server and PostgreSQL, including query optimization and schema design; - Knowledge of unit testing frameworks (JUnit, Mockito) and test-driven development practices; - Proficiency with Git for version control and Maven for build automation; - Familiarity with CI/CD pipelines using Jenkins and configuration management with Ansible; - Exposure to frontend technologies such as React, Bootstrap, and jQuery for collaboration with UI teams; - Experience working in Agile environments using tools such as Jira and GitHub; - Comfortable using IntelliJ IDEA or similar IDEs; - Strong problem-solving skills and ability to debug complex applications; - Ability to write clean, maintainable, and well-documented code; - Strong communication and collaboration skills for working with cross-functional teams; - Experience participating in code reviews and following coding standards; - Knowledge of English is from Intermediate; What Do We Offer The global benefits package includes: - Technical and non-technical training for professional and personal growth; - Internal conferences and meetups to learn from industry experts; - Support and mentorship from an experienced employee to help you professional grow and development; - Internal startup incubator; - Health insurance; - English courses; - Sports activities to promote a healthy lifestyle; - Flexible work options, including remote and hybrid opportunities; - Referral program for bringing in new talent; - Work anniversary program and additional vacation days.

Creating a world where pets live longer, healthier lives, from their very first meal. Learn more about our brands. We’re Looking For A(n): Senior Manager, eCommerce Payments & Fraud Location: Remote What You’ll Be Doing: The Senior Manager of eCommerce Payments & Fraud owns how Golden Pet Brands transacts across all digital properties. This system-thinking role leads the company’s payments strategy, fraud prevention, chargeback management, payment gateway performance, and vendor negotiations. Reporting to the VP of IT, the role partners with Finance, Marketing, and Product to optimize checkout conversion, reduce payment risk, and drive innovation in emerging commerce capabilities. - Own the company’s fraud prevention program including team management, tooling, rule design, vendor management, and fraud performance reporting. - Lead chargeback and dispute strategy including representation processes and card network compliance. - Manage payment gateway performance, authorization rates, decline recovery, and cost optimization. - Oversee processor relationships (Braintree, CyberSource, PayPal) and future partners - Lead vendor evaluations and RFPs for gateways, fraud platforms, and checkout technologies. - Build reporting dashboards for payment performance, chargebacks, and fraud trends. - Evaluate emerging commerce technologies, including BNPL, in-ad checkout, and real-time payments. - Drive partnerships with CRO and marketing teams to pursue continuous improvement within our payment ecosystems - Own resolution of payment processing-related incidents (platform outages, anomalies) Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.): - Strong operational knowledge of payment gateway management, authorization optimization, and chargeback operations. - Experience designing fraud prevention strategies and managing fraud analytics teams. - Deep understanding of subscription commerce, retry logic, and payment lifecycle management. - Ability to build financial models and dashboards for payment performance. - Experience managing vendor relationships and negotiating processor agreements. - Required Education: Bachelor’s Degree or equivalent experience. - Required Experience: 7+ years in eCommerce payments with at least 5 years managing a payments function. - Experience operating fraud prevention and chargeback management programs. - Experience with payment gateways, A/B testing frameworks, and commerce analytics platforms. Preferred Experience: Bachelor's Degree, experience with FPA, Decision Manager, and other platform fraud management systems. Golden Perks & Benefits: - Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans. - Annual bonus - We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career. - 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being. - Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more. - Reimbursements for a portion of personal cell phone and internet usage for eligible employees. - Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career. - Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million to date. - Potential for quarterly KPI bonuses. The base salary range is $117,000-$146,000, plus bonus potential. The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. A Note to Recruiting Agencies: At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are not authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding. Candidate Safety: The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will only contact applicants from our official company e-mail domain, (NAME@GOLDENHIPPO.COM or NAME@GOLDENPETBRANDS.COM) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will never send you checks, or ask you to disclose personal financial details. If you receive any suspicious communications regarding an open position or a job offer, please contact Golden Pet Brands directly at safety@goldenhippo.com to verify its validity. Click here to learn more about general internet safety and our hiring practices.

• Drive the execution and optimization of user-first digital experiences across the prospective student journey. • Partner with Enrollment, Marketing, and Product teams to identify and recommend new products and experience opportunities. • Translate business needs into user-first experience concepts. • Map, optimize, and operationalize end-to-end journeys across Web, CRM, and Enrollment touchpoints. • Support AI and innovation initiatives by ensuring experiences are user-centered and measurable. • Conduct biannual competitive and technology audits.

Role Description We are seeking a customer-focused Croatian-speaking Customer Service Representative to join our team remotely from Greece. In this role, you will handle inbound customer inquiries and provide high-quality support while working from home. You will play a key role in ensuring a positive and seamless customer experience. - Manage inbound calls, emails, and chat inquiries from Croatian-speaking customers - Provide accurate information regarding products, services, and policies - Resolve customer concerns efficiently and professionally - Escalate complex cases to the appropriate departments when required - Maintain accurate documentation of interactions in CRM systems - Ensure high customer satisfaction and service quality standards - Follow company guidelines and data protection policies Qualifications - Native or fluent Croatian (C1/C2 level) - Good command of English (B2 or higher) - Previous customer service experience (call center or remote support preferred) - Strong communication and problem-solving skills - Comfortable working independently in a remote environment - Good computer skills and familiarity with CRM tools - Must be legally authorized to work and currently based in Greece - Reliable internet connection and suitable home office setup Benefits - Competitive salary - Fully remote work within Greece - Paid training and onboarding - Supportive and international team environment - Career development opportunities - Performance-based incentives (if applicable)