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Remote Recruitment operates as a full-service employment agency providing recruitment/staffing for UK based companies
IT Helpdesk Support Agent
Location
South Africa
Posted
35 days ago
Salary
R12K - R18K / month
Seniority
Senior
Job Description
IT Helpdesk Support Agent
Remote Recruitment
• Respond to IT helpdesk tickets and resolve first-line technical issues • Assist users with software, hardware, and connectivity problems • Escalate complex issues to senior IT staff when required • Document all support interactions in the ticketing system • Provide clear and friendly guidance to non-technical users
Job Requirements
- Matric certificate (Grade 12) or equivalent
- No prior experience required — comprehensive training provided
- Interest in technology and problem-solving
- Strong written and verbal communication skills in English
- Basic computer literacy and comfort with digital tools
Benefits
- Competitive salary of R12,000 – R18,000/month
- Fully remote — work from anywhere in South Africa
- Comprehensive training and onboarding
- Hands-on experience supporting UK clients with real IT challenges
- Career development opportunities in IT support and systems administration
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