- Job Description Summary Responsible to ensure all Alcon equipment at customers’ site and demo equipment are functioning effectively as per the specifications. Identifying and correcting more complex problems associated with start-up -Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs -Developing on-going relationships with customers to secure future business - AMC/CAMC sale and renewals -Instructing clients on the proper usage and operation of equipment -Documenting and maintaining clients’ service logs -Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams - Job Description At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us? This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes.The Associate, Field Technical Service Engineering (Science/Tech/Engineering Path), is primarily responsible for ensuring Alcon equipment functions effectively, solving complex issues, and recommending new products. You will build customer relationships and maintain service logs. Specifics Include: • Apply technical knowledge to perform tasks and support project goals effectively • Ensure all Alcon equipment at customers’ sites and demo equipment function as per specifications • Identify and correct complex problems associated with start-up • Research, evaluate, and recommend new products or equipment upgrades that meet customer needs • Develop ongoing relationships with customers to secure future business, including AMC/CAMC sales and renewals • Instruct clients on the proper usage and operation of equipment • Document and maintain clients’ service logs • Prepare reports for product failure analysis and serviceability issues, escalating to relevant engineering teams • Adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, and ensuring rigorous quality control • Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization • Commit to continuous improvement and compliance with regulatory requirementsAll associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations​. Qualifications: Associate shall have the appropriate education and experience to successfully perform the responsibilities/activities of this role. ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker

• Design and build AI agent workflows and LLM-powered systems for real business use cases • Develop and integrate tools for agents, including APIs, internal services, databases, knowledge sources, and operational systems • Improve agent quality, latency, reliability, safety, and cost through testing, evaluation, and iteration • Build prompt structures, orchestration logic, memory or retrieval patterns, and human handoff flows where needed • Collaborate with product, business, and operations teams to translate ambiguous business problems into practical AI solutions • Contribute to backend services, internal platforms, and lightweight interfaces to support end-to-end delivery • Help define reusable engineering patterns, guardrails, and evaluation approaches for production AI agents

• Lead the technical review and response for complex VFD systems/STATCOM/Synchronous condenser tenders, ensuring proposed solutions are technically sound, compliant with specifications, risk mitigated and competitively costed • Conduct detailed site surveys (remotely or physically, as required) to understand existing infrastructure, identify potential integration challenges, and gather critical data for system design and accurate cost estimation • Develop comprehensive system architectures for VFD systems/STATCOM/Synchronous condenser integration, considering the entire balance of plant, grid codes, control philosophies, and relevant industry standards • Translate customer functional and technical requirements from tenders into detailed system designs and specifications, including interfaces, control logic, protection schemes, and communication protocols • Collaborate closely with sales, and commercial teams to clearly define the technical scope, identify technical risks, and support commercial negotiations by providing robust technical justifications and detailed, accurate overall solution cost estimations • Define and manage technical interfaces with other OEMs (e.g., transformers, switchgear, control systems, generators) and sub-suppliers • Proactively identify potential technical, logistical, and cost-related risks associated with integrated solutions and propose effective mitigation strategies during the tender phase • Present complex technical solutions clearly and effectively to customers, consultants, and internal stakeholders, addressing their concerns and building strong technical relationships throughout the tender process, including comprehensive justification of technical choices and their impact on cost • Contribute to the development and improvement of internal technical standards, tools, and best practices for VFD systems/STATCOM/Synchronous condenser systems integration and estimation, incorporating lessons learned from successful tender outcomes

• Drives the design chain value proposition by generating the greatest number of design wins • Interface with the engineering departments of customers and suppliers • Proactively develops and implements the technical sales account penetration strategy • Communicate account calls with suppliers, account managers and/or inside sales • Identify and develop relationships with all key technical decision makers • Create presentations and other sales tools to enhance technical value