• Maintain the roadmap for observability and regularly communicate and align progress with cross-functional partners • Build relationships with Engineers, Voice of Customer, CX, Analytics, Product Owners, etc. by initiating and driving collaborative discussions to identify gaps in alerts and monitors, align on how to address the gaps (metrics, tools, owners, etc.) and influence associated SLOs • Gather requirements to build and maintain reports and alerts for our team and others to monitor & react to relevant opportunities. • Perform ad hoc analysis based on reporting, alerts and feedback from various internal and external partners. • Leverage front-end engineering knowledge (HTML, CSS, JavaScript, browser dev tools) to analyze customer struggle, Core Web Vitals, client-side errors, etc. leveraging the session replay tool to provide technical insights, hypotheses and next steps • Serve as technical liaison to engineering teams triaging customer experience anomalies, aligning on ownership and priority, and packaging findings (impact, reproduction cues, suspected root cause) into actionable engineering work. • Recognize opportunities to have vendor or internally led training sessions and coordinate with internal partners • Explore how we can leverage new technologies (ex. AI) to improve observability • Manage the session replay tool vendor relationship (Push for tool improvements, issue resolution, budget, POs, RFPs, etc.)

• Drive decisions and alignment across Partners and Canva engineering. • Set technical direction for Canva's external platform surface. • Ground partner conversations in working code. • Drive product-line engineering across our external platform surfaces. • Carry the platform direction outward early. • Shape strategic partner and customer engagements.

Overview Azure Specialized collaboratively work to bring the next generation of workloads to our Public Cloud platform. We work together across Microsoft to enable end to end new scenarios for Azure customers. Our team imagines and builds differentiating customer features and fundamental building blocks at the heart of the Azure platform working collaboratively with many industry partners. We are a highly impactful team with robust growth opportunities. If you are interested in working on the latest areas that will help you develop skills in AI infrastructure, Cloud services, and Security, this is the team you are looking for! We are a small, agile and nimble team in Azure, focused on bringing the state of the art of mission-critical software into Microsoft. As a SRE II in Azure Specialized, you will gain valuable experience in service architecture, datacenter networking, monitoring and security as well as working with partner teams. You have the opportunity to work on control and data plane enablement required by Azure Specialized workloads. A primary focus is designing, developing, deploying, managing, and monitoring various product features and infrastructure. This will allow you to develop backend infrastructure supporting diverse services. The work for this position will cross many layers of Azure Services, presenting unique engineering challenges. This role also offers great opportunities to work with many partner teams and gain broad exposure to control plane and data plane technologies end-to-end. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities - Acts as a Designated Responsible Individual (DRI) working on call to monitor service for degradation, downtime, or interruptions. Alerts stakeholders as to the status and gains approval to restore system/product/service for simple problems. Responds within Service Level Agreement (SLA) timeframe. Escalate issues to appropriate owners.  - Contributes to efforts to collect, classify, and analyze data with little oversight on a range of metrics (e.g., health of the system, where bugs might be occurring). Contributes to the refinement of product features by escalating findings from analyses to inform decisions regarding the engineering of products.  - Contributes to the development of automation within production and deployment of a complex product feature. Runs code in simulated, or other non-production environments to confirm functionality and error-free runtime for products with little to no oversight.  - Contributes to efforts to ensure the correct processes are followed to achieve a high degree of security, privacy, safety, and accessibility. Checks for visible evidence to demonstrate compliance for product areas. Develops and holds an understanding of the implications of onboarding new technologies following expectations of compliance at Microsoft.  - Remains current in skills by investing time and effort into staying abreast of current developments that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale.  Applies best practices to reliably build code that is based on well-established methods. Follows best practices for product development and scaling to customer requirements and applies best practices for meeting scaling needs and performance expectations.  - Maintains communication with key partners across the Microsoft ecosystem of engineers. Considers partners across teams and their end goals for products to drive and achieve desirable user experiences and fitting the dynamic needs of partners/customers through product development.  - Maintains operations of live service as issues arise on a rotational, on-call basis. Implements solutions and mitigations to more complex issues impacting performance or functionality of Live Site service and escalates as necessary. Reviews and writes issues postmortem and shares insights with the team. - Acts as a Designated Responsible Individual (DRI) and guides other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions. Alerts stakeholders as to status and initiates actions to restore system/product/service for simple problems and complex problems when appropriate. Responds within Service Level Agreement (SLA) timeframe. Drives efforts to reduce incident volume, looking globally at incidences and providing broad resolutions. Escalates issues to appropriate owners. Qualifications Required/Minimum Qualifications: - Master's Degree in Computer Science, Information Technology, or related field AND 1+ year(s) technical experience in software engineering, network engineering, or systems administration OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration OR equivalent experience. - 1+ years experience managing physical infrastructure Other Qualifications: - Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Additional or Preferred Qualifications: - Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, or systems administration OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, or systems administration OR equivalent experience. - 2+ years technical experience working with large-scale cloud or distributed systems. - 1+ year(s) people management experience. - Experience working on large-scale distributed services with on-call responsibilities.   - Ability to build and influence broadly towards common goals and priorities.   - Ownership of end-to-end project lifecycle with solid project management and communication skills. - Experience with managing physical infrastructure, supporting GPUs and InfiniBand Site Reliability Engineering IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

• tackle unsolved problems on the roadmap • generate technical intelligence to keep ahead of the market • build prototypes to validate ideas for next generation of product • engage in external research community and contribute to company thought leadership