• Handle a high volume of inbound and outbound calls, typically 75–100 calls per day • Convert customer conversations into confirmed vehicle service appointments • Meet or exceed KPIs related to conversion rates, upselling, cross-selling, and revenue performance • Recommend additional repairs, maintenance services, and service upgrades based on customer needs • Provide a high-quality, customer-first experience in every interaction • Clearly communicate service options, timelines, and pricing information • Use CRM tools to manage leads, schedule appointments, and document customer interactions accurately • Coordinate with internal teams to ensure smooth handoffs and strong follow-through

Title: Associate Account Executive Location: Offsite - New York Metro, New York, United States of America Los Angeles - Del Rey , California United States of America Role ID 210962 Worker Type Regular Employee Studio/Department Marketing Work Model Hybrid Job Description: Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. The Office of the CXO (oCXO) at EA Experiences is dedicated to enhancing organizational effectiveness. We drive business planning, workforce development, and investment strategies across the company, ensuring operational excellence. Our team provides critical fan insights and internal technology solutions to seize opportunities and achieve our goals, benefiting both our community and business. Our top priority is to empower teams and accelerate business outcomes through technology-based solutions. As part of EA's Advertising & Sponsorships Media team, you will support the planning, sale, and implementation of in-game media, sponsorships, and partnerships across our portfolio of games. You will work cross-functionally with sales, studio, development, and operational teams, supporting the pitch-to-delivery lifecycle and partnering closely with sales to bring monetization opportunities to market. You will collaborate with internal partners to identify solutions for brand integrations and media solutions that drive new business growth and align with our franchise goals. Responsibilities: - Own a portfolio of mid-sized brand and agency relationships as the primary contact for assigned accounts while in support of large strategic account work with other sales counterparts - Prospect, develop, and manage outbound sales activity aligned with EA franchise and category priorities - Build integrated partnership proposals across in-game media, sponsorships, and select off-platform activations - Manage portions of the sales lifecycle from outreach through deal close for assigned accounts - Maintain pipeline tracking, opportunity management, and forecasting for assigned accounts - Partner with Account Management and cross-functional teams to ensure sold programs transition smoothly into execution and maintain guidance throughout the entire lifecycle - Share updates on media trends, market shifts, and partnership best practice Qualifications: - 4+ years of experience in advertising, media, brand partnerships, or account management - Experience supporting client-facing work across campaign planning and delivery - Exposure to revenue targets, pipeline tracking, or sales performance metrics - Experience using advertising, sales, or operational tools to manage campaigns and media metric, reporting, and optimization knowledge - Passion or interest in sports and gaming Skills: - Digital and integrated media campaign support, including sponsorships and branded content - Sales prospecting and relationship-building capability and experience balancing multiple sales opportunities with varying levels of complexity - Clear written communication for internal and external audiences - Ongoing client relationship support throughout the campaign lifecycle Pay Transparency - North America COMPENSATION AND BENEFITS The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs). PAY RANGES - California (depending on location e.g. Los Angeles vs. San Francisco) *$104,400 - $157,400 USD - New York (depending on location e.g. Manhattan vs. Buffalo) *$99,100 - $144,200 USD Pay is just one part of the overall compensation at EA. In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity. About Electronic Arts We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

• Perform all aspects of account management, including developing and maintaining strategic business relationships with corporate/senior management staff in key accounts. • Work with internal teams to manage and identify key target account opportunities. • Develop product strategies to fully and consistently penetrate these accounts. • Advise sales and marketing management with appropriate direction on challenges and opportunities within key target accounts. • Analyze and support channel specific training needs within the Region. • Develop an annual business plan with goals and objectives to increase sales volume and market share in target accounts across all FDA approved indications. • Routinely identify local opportunities and threats and develop/modify business plans accordingly. • Anticipate change and take proactive measures to address. • Understand and effectively utilize a broad range of financial and quantitative data and analyses. • Partner with Field Sales Managers to evaluate and penetrate non-retail account drivers within MSAs.

• Own the university lifecycle. You'll own strategy, planning, execution, and results within identified universities alongside a Higher Education (HED) Customer Success Manager to drive additional MAU growth. • Foster relationships with university administration. You'll onboard university staff, professors, and students via Single-Sign-on and provide strategic sales support to ensure a successful deployment of Canva across multiple campus departments and campus-wide implementations inclusive of students and professors. • Focus on the Education community. You'll run a healthy and predictable business that delivers a jointly agreed customer transformation strategy focused on educational outcomes within universities. • Understand the Canva user lifecycle. You'll establish close relationships with our passionate community of educators and learners to know first-hand what they need to become successful Canva users. • Identify trends and usage patterns. You'll utilize data analysis to inform future product and marketing plans. • Drive retention and engagement. You'll continuously test, learn, and iterate on our lifecycle strategy at our identified districts to build meaningful and impactful relationships.