• Own and drive technical outcomes across multiple teams and organizations, delivering company critical customer and business impact at scale. • Define long term technical strategy and partner with senior Product and Engineering leaders as the technical owner for the most important company objectives. • Tackle the most ambiguous and far reaching technical and product problems, shaping what the company builds as much as how it builds it. • Remain deeply hands on in software development, owning and implementing the most critical, complex, and foundational parts of the system where leverage is highest. • Influence and align roadmaps across organizations, resolving structural bottlenecks and changing how Dropbox builds and operates. • Architect and evolve foundational systems (this may involve both frontend and backend systems) and platforms that enable new product capabilities and operate reliably at the scale of hundreds of millions of users. • Model exceptional technical judgment and execution rigor, setting and sustaining high engineering standards across a distributed, virtual environment. • Drive AI adoption both to increase productivity and to produce AI based features.

Shopware ist eine international führende Open‑Commerce‑Plattform für ambitionierte Unternehmen im digitalen Handel. Mit einem API‑First‑Ansatz, maximaler Flexibilität und einer starken Community schaffen wir zukunftsorientierte E‑Commerce‑Lösungen. Unsere 450 Mitarbeitenden in ganz Europa teilen eine Leidenschaft für Innovation, Offenheit und Teamgeist. Wenn du gerne Tools entwickelst, die andere Entwickler:innen produktiver machen, und dir APIs, CLIs, Frameworks und Workflows am Herzen liegen, die sich einfach richtig anfühlen, dann ist diese Rolle genau richtig für dich. Als Software Engineer im Developer Experience (DX) Tooling Team arbeitest du an den Werkzeugen und Grundlagen, mit denen Entwickler:innen Shopware entwickeln, erweitern, testen und betreiben. Dein Beitrag beeinflusst unmittelbar, wie angenehm, effizient und verlässlich es ist, auf unserer Open‑Source‑Plattform zu entwickeln. Diese Position kann vor Ort, hybrid oder vollständig remote innerhalb Deutschlands oder in bestimmten europäischen Ländern, in denen wir registriert sind, besetzt werden. Dein Arbeitsort wird im Voraus abgestimmt und bildet die Grundlage deines Arbeitsvertrags. - Entwickler:innen befähigen: Du entwirfst und entwickelst Tools für Entwickler:innen, die die Arbeit mit Shopware verbessern – von der lokalen Entwicklung über CI bis hin zum Betrieb in der Produktion. - DX‑Grundlagen gestalten: Du arbeitest an CLI‑Tools, SDKs, Scaffolding, APIs und internen Frameworks, die das Open‑Source‑Ökosystem von Shopware tragen. - Open Source aus Überzeugung: Du arbeitest mit einer globalen Developer‑Community zusammen, pflegst Open‑Source‑Tooling, prüfst Beiträge (Reviews) und verbesserst die Dokumentation. - Qualität & Usability an erster Stelle: Du sorgst dafür, dass das Tooling robust, gut getestet und intuitiv bedienbar ist – und reduzierst so Reibung und kognitive Last für Entwickler:innen. - Teams verbinden: Du arbeitest eng mit Core‑, SaaS‑, Dokumentations‑ und Community‑Teams zusammen, damit das Tooling echten Entwicklerbedarfen gerecht wird. - Workflows weiterentwickeln: Du optimierst Build‑, Test‑, Release‑ und Extension‑Workflows, um die Entwicklung schneller und sicherer zu gestalten. Das bringst du mit: - Du hast fundierte Berufserfahrung mit PHP und Golang, idealerweise im Symfony‑Ökosystem, und entwickelst gern Developer‑Tooling wie CLIs, SDKs oder APIs. Erfahrung im Bau von CLI‑Tools oder Frameworks ist ein Plus. - Du entwirfst klare, stabile Public APIs und achtest auf langfristige Kompatibilität. Kenntnisse in Plugin/App‑Architekturen, Shopware oder Symfony‑Interna sind willkommen, aber nicht zwingend. - Composer, Dependency‑Management und PHP‑Packaging sind dir vertraut – so baust du Tooling und Libraries, die sich nahtlos in bestehende Workflows einfügen. - Ein Fokus auf DX, Usability und Maintainability prägt deine Entscheidungen. Wenn es Hindernisse für Entwickler:innen beseitigt, verbesserst du die Dokumentation, die Beispiele oder das Onboarding. - Du schreibst automatisierte Tests und sicherst die Qualität über CI‑Feedback‑Schleifen. Der Umgang mit JavaScript‑Tooling (Node.js/Vue.js) hilft dir bei der Zusammenarbeit über den Stack hinweg. - Ein Open‑Source‑Mindset ist für dich selbstverständlich – du arbeitest gern in öffentlichen Repositories; Developer Advocacy oder Community Support interessiert dich. - In agilen, cross‑funktionalen Teams arbeitest du souverän, kommunizierst klar mit externen Entwickler:innen und internen Stakeholdern und übernimmst die Ownership, um mit wenig Anleitung Ergebnisse zu liefern. - Sehr gute Englischkenntnisse in Wort und Schrift ermöglichen dir eine effektive Zusammenarbeit über Teams und Zeitzonen hinweg; Deutsch ist ein Plus, aber keine Voraussetzung. - Gutes Zeitmanagement und die Fähigkeit, Probleme aus der Perspektive externer Entwickler:innen zu betrachten, runden dein Profil ab. Das bieten wir dir: - Unternehmenskultur: Offene Kultur, flache Hierarchien, Eigeninitiative wird gefördert. - Arbeitsverträge: Unbefristete Anstellungen bieten langfristige Sicherheit. - Flexibilität: Flexible Arbeitszeiten und Optionen für mobiles Arbeiten und Full-Remote-Verträge. - Ausstattung: Freie Wahl der Arbeits-Hardware. - Onboarding: Gut strukturiertes Onboarding mit Unterstützung durch einen persönlichen "Buddy". - Arbeitsumfeld: Inspirierendes Umfeld mit engagierten Kollegen und einer dynamischen Gemeinschaft. - Entwicklungsmöglichkeiten: Vielfältige Chancen für persönliches Wachstum und Entwicklung. - Zusatzleistungen: Attraktive Benefits wie betriebliche Altersvorsorge, Gesundheitsprogramme und regelmäßige Teamevents. ... und vieles mehr! Einen detaillierten Einblick bekommst du auf unserer Karriereseite. Deine Ansprechperson für diese Stelle ist Josephine Scheffler und steht dir bei Fragen gerne zur Verfügung! Der Schutz deiner persönlichen Daten hat für uns oberste Priorität. Unsere Bewerberinformationen findest du hier.

• Join Engineering team as a Senior Software Engineer (Full-Stack) and lead full-stack architecture decisions • Build scalable distributed systems and drive shared platform strategies across backend, frontend, and cloud ecosystems • Design scalable service architectures, optimize performance across the full stack, and implement robust testing strategies including integration and E2E • Mentor other developers and collaborate across cross-functional teams

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This role is available in either our San Diego or Santa Clara office About the Team: The AI Agents team is a key part of our broader Platform Engineering division, focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our platform provides the capabilities for users to seamlessly define and configure AI agents that can operate autonomously, driving efficiency and optimizing processes across industries. At the heart of this cutting-edge product, our team is motivated by the need to continuously innovate, adapt to latest AI Advancements, and collaborate across multiple disciplines to deliver powerful, user-centric solutions. We work at the intersection of AI research, engineering, and product development, ensuring that our platform not only meets current demands but also anticipates future trends in automation and intelligent decision-making. Joining our team means being part of a dynamic, forward-thinking group that thrives on solving complex challenges, pushing boundaries, and staying ahead of the curve. We are looking for talented members who are passionate about AI, enjoy working in a collaborative environment, and are eager to contribute to the development of a transformative product that is reshaping how businesses leverage AI to solve real-world problems. What you get to do in this role: In this role, you will serve as a senior frontend engineering leader within the AI Agents team, working alongside a Principal Software Engineer to shape and elevate frontend standards and practices across the broader Platform Engineering division. You will operate on an established, production-scale UI platform - focusing on maturing architecture, raising the quality bar, and creating the frameworks and patterns other engineers build upon. This role is approximately 60% UI/Frontend leadership and 40% backend platform engineering. UI / Frontend Leadership (Primary - ~60%) - Define and drive frontend architecture standards and engineering practices across the Platform Engineering division - Evolve and mature an established, production-scale UI platform - improving performance, scalability, and developer experience - Design and implement reusable component libraries, UI frameworks, and tooling that other engineers build upon - Lead frontend testing strategies and establish quality standards across the team - Collaborate closely with UX and design teams to translate design systems and prototypes into scalable, accessible UI components - Mentor and influence engineers across teams, elevating frontend craft and consistency Backend / Platform Engineering (Secondary - ~40%) - Design and implement scalable RESTful APIs and microservices architectures - Build and maintain backend services using Java and/or Python - Develop and deploy microservices-based applications on Kubernetes - Work with relational databases, SQL, Spring, and Hibernate - Integrate backend services cleanly with frontend systems Qualifications To be successful in this role you have: - 12+ years of software engineering experience building scalable, high-quality applications - Experience in critical thinking and innovation aimed at AI integrations into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Demonstrated experience driving frontend architecture and engineering standards at a team or division level - Experience building AI/ML-enabled products or features, with the ability to translate AI capabilities into practical, user-facing experiences - Strong critical thinking and a track record of integrating AI into engineering processes, workflows, or decision-making Frontend / UI - Deep expertise in JavaScript and modern frameworks - React, Angular, Lit Framework - Strong command of UI design principles, usability, cross-browser compatibility, and accessibility standards - Experience with modern styling approaches including SASS, CSS-in-JS, and styled components - Proficiency with frontend testing frameworks such as Jest, Cypress, TestCafe, Mocha, or Selenium - Familiarity with design system implementation and component-driven development Backend / Platform - Solid backend development experience with Java and/or Python - Experience with REST, JSON, AJAX, Spring, Hibernate, and relational databases - Hands-on experience with Kubernetes and microservices-based deployment - Familiarity with JVM performance tuning and optimization is a plus - Experience in designed, developed, and maintained microservices-based applications on Kubernetes, improving scalability, reliability, and deployment speed - Experience in functional programming, stateless architectures, ADTs is a plus FD21 For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.