• Lead product demonstrations, presentations, and technical discussions with clients. • Perform detailed analysis of client needs and design security solutions accordingly. • Collaborate closely with account managers to create tailored proposals and support the sales cycle. • Work with technical teams to address and resolve specific security issues raised by clients. • Customize product configurations and solutions to meet complex client requirements. • Keep up-to-date with industry advancements and competitor offerings, providing insights to sales teams. • Provide training and mentorship to junior solutions engineers (Solutions Engineer I). • Conduct site surveys and security assessments for potential customers. • Perform other job-related duties as assigned.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements. What you get to do in this role: The Customer Outcomes Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success. - You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions. - Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. - Provide a variety of knowledge across multiple workflows. - Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision. - Translate goals to outcomes into a customer roadmap. - Translate business information and technical requirements into an architectural blueprint to achieve complex goals. - Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications. - Manage technical governance, and an delivery operating model and governance. - Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices. - Support the sales effort by scoping and estimating the engagement and change orders. - Be an active contributor of leading practices and expertise related to the ServiceNow platform. - Maintain skills / certifications. - Support the professional development of others through means of mentoring. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 12+ years progressive experience as part of a professional services organization; or equivalent education/experience - Management consulting experience - Ability to travel up to 20% - Creativity with comfort running programs independently within a "startup paced" environment - Success driving complex issues through analysis and resolution - Ability to relay complex information to diverse set of audiences, both technical and non-technical - ServiceNow certifications in aligned workflow - Industry domain expertise in - Large program experience leading architecture and design - Enterprise architecture experience - Cloud application technology experience - Must be fluent in Japanese - Must be authorized to work in Japan FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Own the end-to-end merchant journey — from pre-sales to go-live and beyond • Partner with Sales to design smart, scalable payment solutions tailored to merchant needs • Lead API integrations (REST, webhooks, SDKs) and get merchants live fast • Act as a trusted advisor, guiding merchants on performance, UX, and global payment strategies • Solve complex technical challenges and unblock integrations quickly • Collaborate with Product & Engineering to improve the platform and merchant experience • Drive continuous optimization (conversion, auth rates, fraud, routing) • Work closely with the Product to ensure we are building for scale while solving the merchant problems • Have a Product mindset - be ready to build from scratch and automate processes

Title: Lead Solutions Architect - VIP Services - Remote Location: Europe Job Description: At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. Since 1998, we've grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development - from early concept to launch and live operations. Our goal is simple: to be the go-to global platform for technical and creative services in the video games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences. With deep expertise across our industry-leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life. Join us and help drive the adoption and growth of our Player Engagement Specialized Services, including Trust & Safety, Monetization, and VIP Concierge Role overview Keywords Studios is seeking a Lead Solutions Architect for VIP Services to lead the design and strategy of our high-value player engagement programs. In the gaming industry, VIPs represent a critical segment of both community and revenue; this role is dedicated to architecting the bespoke services that keep those players engaged, valued, and retained. You will be the primary architect for our VIP Account Management offerings, designing programs that go beyond traditional support to focus on Net Revenue Retention (NRR) and proactive engagement. You will act as the strategic lead during the sales process, instilling confidence in major publishers that we can manage their most valuable assets with the necessary gravitas and data-driven precision. If you have experience designing VIP services and leading strategic discussions with major publishers, we'd love to hear from you! Key responsibilities: VIP Program Leadership - VIP Program Design - Architect end-to-end VIP engagement models, defining the "Player Journey" for high-value spenders - from tiered support access to proactive account management - Operational Blueprinting - Work with Operations teams to define the specific profile, training, and "soft-skill" requirements for VIP Account Managers to ensure a premium service standard Analytics & Reporting - Revenue-Centric Reporting - Develop reporting frameworks for VIP program health, focusing on metrics like NRR, churn reduction among top-tier spenders, and campaign ROI Communication & Sales - High-Stakes Consultative Sales - Act as the Subject Matter Expert for VIP services, leading discussions with client leadership to demonstrate how our bespoke human-service models directly impact their bottom line - RFP Leadership (VIP Segment) - Own the narrative for all VIP-related bids, articulating a sophisticated approach to player psychology and retention that sets Keywords apart Business Growth - Proactive Growth Strategy - Design and configure proactive outreach campaigns within Helpshift to drive incremental revenue and re-engagement (e.g., lapsed spender recovery, webstore cart abandonment conversion, and special event invitations) Qualifications: - 8+ years in Player Support or Account Management, with at least 3+ years specifically focused on VIP, High-Net-Worth (HNW), or loyalty program management within the gaming or luxury digital services space - Deep understanding of "Support as a Profit Center," including LTV (Lifetime Value), NRR (Net Revenue Retention), and churn mitigation strategies - Exceptional presence and communication skills, with the ability to build immediate trust with client-side Product Managers and Commercial Directors - Proven ability to turn player data and client goals into a structured, scalable service program - Deep understanding of the VIP or "Whale" player psyche across different genres (e.g., Mobile 4X, Casino, AAA Live Service) What do we offer? Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Phases of our recruitment journey: - Screening stage - We begin with an initial review of applications to assess alignment with the role. - Interview with a Talent Acquisition Specialist - Selected candidates are invited to a conversation with our Talent Acquisition team to discuss experience, motivation, and role expectations. - Interview with the Hiring Manager - If your profile moves forward, you'll be invited to meet with the Hiring Manager to discuss the role and your experience in more detail. - Panel interview - The final stage is a panel interview with members of the hiring team, giving you the opportunity to meet potential colleagues and further explore the role. We aim to keep the process transparent and supportive at every step. We appreciate your interest in the role and look forward to getting to know you better throughout the process. Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move! #imaginemore By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice. Role Information: EN Studio: Keywords Studios Location: Europe Area of Work: Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote Location: Poland