• Own and develop executive-level relationships with the corporate alliance, product management, and partner teams at target ERP publishers (Microsoft, SAP, NetSuite/Oracle, Acumatica, Sage) and leading TMS/WMS publishers. • Develop and execute a rolling 12-month strategic alliance plan for each publisher, aligned with Cleo’s product roadmap and go-to-market priorities. • Serve as Cleo’s primary liaison and advocate within publisher organizations, ensuring Cleo is positioned as a preferred or recommended integration partner. • Build and maintain strong relationships with publisher field sales organizations to drive deal-level collaboration and referrals. • Own and deliver against annual publisher-influenced ARR targets, with clear accountability for pipeline creation, deal progression, and revenue attribution. • Architect and execute joint go-to-market motions including co-sell plays, joint solution positioning, co-branded campaigns, and publisher-sponsored events. • Build data-driven business cases to justify investment in alliance programs, including trade-off analysis and ROI modeling for joint initiatives. • Establish and track partner-influenced pipeline metrics, providing regular forecasting and performance reporting to Cleo leadership. • Identify and activate publisher referral and lead-sharing programs to generate qualified pipeline for Cleo’s direct and channel sales teams. • Drive Cleo’s ISV certification and technology validation efforts with each publisher, ensuring Cleo’s supply chain orchestration platform meets or exceeds publisher standards for endorsed or certified integrations. • Own Cleo’s marketplace presence across publisher ecosystems (e.g., Microsoft AppSource, NetSuite SuiteApp, Acumatica Marketplace, SAP Store, Sage Marketplace), ensuring listings are current, optimized, and generating inbound interest. • Collaborate with Product and Engineering to align Cleo’s integration capabilities with publisher roadmaps, ensuring timely support for new ERP/TMS/WMS releases and features. • Coordinate joint product development plans with publishers to keep Cleo’s solutions aligned with publisher innovations and evolving customer requirements. • Partner closely with Cleo’s Channel Director to ensure strategic alliances feed and reinforce the VAR/reseller channel strategy—creating a multiplier effect across the partner ecosystem. • Work with Marketing to develop co-branded content, case studies, joint webinars, and thought leadership that elevates Cleo’s visibility within publisher ecosystems. • Provide market intelligence and publisher feedback to Product, Engineering, and executive leadership to inform competitive positioning, product investment, and go-to-market strategy. • Represent Cleo at publisher conferences, advisory councils, partner summits, and industry events as a senior spokesperson for Cleo’s alliance strategy.

**What you will do...** - Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products. - Formulate and manage an effective service strategy and schedule tailored to each client. - Negotiate and enter into agreements with clients for additional services. - Manage all Contractor relationships including – Interview, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary. - Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients. - Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly. - Promote the sale of, procure, and monitor supplies for clients. - Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise. - Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc. - Schedule each non-routine activity in client facilities using Outlook. - Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled. - Notify Sales Executives of potential accounts in your territory, especially new construction. - Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance. - Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors. - Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

• Collaborate with the CCSP Manager and Director, CCSP Operations to support team objectives and goals • Assist in data collection and in-depth research on giving trends and donor engagement to support CCSP’s annual budget planning process • Support the workplace giving team by leading an annual research project on current giving trends and overall landscape analysis to help inform strategy • Participate in strategy conversations with UUSA’s priority workplace giving partners by helping to gather information and supporting on identified next steps • Help develop toolkits, project proposals, guides, and other collateral to support employee engagement opportunities and offerings available at UUSA • Provide occasional partner/prospect support to relationship managers including attending meetings, reviewing and editing collateral, or supporting internal tasks • Assist colleagues across the department to facilitate special projects and events

• Identify, evaluate, and develop new partnership opportunities aligned with our overall go-to-market and sales strategy • Structure and negotiate partnership agreements • Build and maintain long-term strategic relationships with key partner stakeholders • Own partner onboarding, enablement, and knowledge transfer • Design and execute scalable partner programs (training, marketing initiatives, etc.) • Track and report partner performance using defined KPIs (pipeline, revenue, engagement) • Act as the primary point of contact for assigned partners for alignment and proactive issues resolution • Foster close collaboration between partners and internal teams (Sales, Solution Engineers, Product, Marketing)