• Lead, mentor, and manage a team of Franchise Business Consultants • Set performance expectations and conduct regular performance reviews • Oversee the Annual Planning and Franchise Business Review processes • Develop and implement strategic initiatives to drive growth • Ensure FBCs effectively utilize ongoing data and analytics • Oversee FBC-led efforts to support Franchisees in remodeling and new store builds • Facilitate communication between the FBC team, Franchisees, and cross-functional partners • Ensure FBCs perform regular evaluations of restaurants • Manage team budget and oversee administrative responsibilities

• Manage operational and administrative tasks for portfolio execution, governance, and reporting. • Maintain accuracy and consistency in intake, tracking, and communications, ensuring compliance with BPO standards. • Support portfolio intake and tracking, ensuring submissions meet BPO standards. • Prepare and maintain portfolio reports and dashboards. Ensure data quality and consistency across reporting tools. • Provide daily operational support and meeting coordination.

Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America Part-Time Live Verify Phone Agents work with customers who opt to rent with U-Haul using our Truck Share 24/7 program. Customers process their rental and dispatch through the U-Haul app on their smart phone. PT Live Verify Phone Agents review the customer's information and are responsible for ensuring that everything meets the required standards to rent before approving the rental dispatch. This position requires receiving inbound calls and making outbound calls and interacting with the customer via chat to explain and/or obtain the required information to rent. At the same time, you will be helping multiple customers digitally or via chat. Interested in moving forward? Please apply on the computer you plan to work from rather than your cell phone. Otherwise, you risk your application being denied. MUST be included in your application in order to be considered: - Screenshot of your results for the Computer Specs test- Must pass in order to be considered - Screenshots of your scores for the in your Facial Recognition Assessment - Complete Citeria Assessments: Tech Skills + Game - It is IMPERATIVE that you carefully read and follow the details and instructions listed regarding the tech requirements. Rate of pay: Can earn $16-19 per hour within the first 6 months based on performance. (Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.) How schedules work: - Shifts are in high demand- first come, first serve basis - You must be available to work holidays - 25 hours of availability per week - Saturday and Sunday are required/ 6 hours on Saturday and 6 hours on Sunday April/May Shift Needs: Start date- 4/7, 4/14, 4/21, 5/4, 5/12, 5/19 - Must work Saturday and Sunday - Options for days off: Scattered days off (Monday-Friday) - High Priority Shift 1- 1pm-10pm AZ - High Priority Shift 2- 10am- 4pm AZ - Low Priority Shift 3- 3am-10am AZ Part-Time Benefits include: - Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan. Essential Functions: - Claim sessions for customers doing business with us via Truck Share 24/7. - Review each session for accuracy while answering any questions the customer may have. - Determine the proper course of action utilizing instructional materials reviewed. - Make outbound calls for verification of alternate contacts. - Communicate with the customer via phone or chat in an efficient and courteous manner. - Ensure compliance with the U-Haul policies in order to retain customer loyalty and prevent the re-occurrence of objections. - Review telephone, mail, and internet procedures for each communication received and respond a reply to each assigned customer with a specific time frame. - Listen to customer concerns, documenting them and resolving when able. Requirements: - Good listening, verbal, and written communication skills in English. - Inbound call/phone experience (high volume highly preferred). - Excellent customer service skills with 1 year of phone customer service experience. - Technically savvy preferred. - Logic, reasoning, time management, and facial recognition skills. - Proficiency, attention to detail, and interpersonal skills. - Ability to multitask and assist multiple customers at one time (online sessions). - Once trained for phones agents will be required to simultaneously assist customers online and on inbound phone calls. - Reasonable and predictable attendance. Training / Education: Class start dates- Tuesday, 5/4, 5/12, 5/19 One week of training is instructor led with accelerated classroom education and hands-on education in small groups. After initial education, you will be working independently with additional continued education courses, counseling and coaching from the leadership team. Class Schedules: - Tues, Wed, Fri - 9am-1pm AZ Time - Tues, Wed, Fri- 4pm-8pm AZ Time The following is required to work from home: - You must have a quiet, private work area. - Required to be present during Education training classes or meetings with your camera on and microphone unmuted. - Dependent and child-care arrangements must be made as if you were working at a U-Haul site. - All work duties including education must be performed at your home address. - If you want to switch or substitute computers at any time, manager approval is required in advance. Technical Requirements: - Operating System: Windows 11 - RAM: 16GB minimum (32GB recommended) - Processor: CPU benchmark score of 6,000 minimum (10,000 recommended) - Storage: SSD with at least 5GB free space Additional Hardware - Webcam (external or built-in) - USB headset (wired) Internet Speeds - Ping: under 100 - Download: 50MB minimum (100MB recommended) - Upload: 5MB minimum (10MB recommended) Applications are not currently accepted from Residents of: CA, CO, MD, NM, WA, or the District of Columbia or outside of the US. To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Compensation for this role is $45,000- $55,000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. As the Specialist, Logistics (SNE), you’ll be responsible for providing logistics support, including order entry, routing and dispatching, and traffic coordination. What your day-to-day will look like: - Maintain customer profile information and enter loads from customer tenders into the Transportation Management System (TMS) - Update account managers on problem loads and what actions have been taken, update receivers and customers on status of loads - Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition - Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered, for accounting purposes - Investigate product overages, shortages, damages, and complete appropriate documentation - Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers - Provide detailed directions and instructions to properly route drivers - This role will be for Friday, Saturday, Sunday 7am to 7pm. At a minimum, you’ll need: - 1 year of logistics experience - General knowledge of the transportation industry It’d be great if you also have: - High school diploma or equivalent - Experience writing routine reports and correspondence - The ability to apply common sense understanding to carry out instructions furnished in written, verbal or diagram form Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits - Competitive pay - Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave - 401(k) retirement plan with up to 5% company match - Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity - Employee Assistance Program (EAP) - Tuition reimbursement, adoption assistance - Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account - Health Reimbursement Arrangement Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.