Role Description Recepción de llamadas para atender a clientes de Claro POSTPAGO sobre sus dudas y consultas. No hacemos ventas, solo Atención al Cliente. - Asesores Telefónicos - Gestión remota 100% - Sueldo fijo: S/1130 - Bono de Buena Atención: S/. 200 - Bono Home Office: S/26.00 - Capacitaciones pagadas dentro de la formación - Contrato por 3 meses directo - Pagos quincenales y a fin de mes - Linea de carrera en corto tiempo - Beneficio de programas de salud, atención médica gratuita para ti y 5 familiares. - Beneficio de programa de salud mental gratuita con psicoterapeutas especializados. - Desarrollo de habilidades blandas y competencias profesionales. Qualifications - Secundaria Completa - Experiencia Formal o Informal en ATC o ventas (3 meses) - Contar con equipo (Computadora o Laptop para poder trabajar desde casa) Requirements - NECESARIO CONTAR CON LAS HERRAMIENTAS TECNICAS AL 100%: - Windows 11 PRO - 8GB RAM - Internet cableado - Cámara web - Audífonos - Mucha ACTITUD, GANAS de crecer y hacer línea de carrera con nuestra FAMILIA MDY Benefits - Capacitaciones pagadas. Company Description MDY Customere Experience, importante empresa transnacional de BPO (Business Process Outsourcing), con más de 28 años en el rubro de Telecomunicaciones y operaciones en Latinoamérica, brinda servicios a reconocidas compañías del país. Nos caracterizamos por generar y adaptar soluciones únicas con altos estándares de calidad en servicios de Contact Center.

Job Title: Customer Service Rep - Tech Products (Seasonal, Remote) Job Description JOB DESCRIPTION The Customer Service Rep - Tech Products (Seasonal, Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position primarily receives inbound calls from customers requesting assistance with their accounts/purchases on their devices. Calls range from assisting with account information or billing questions, educating customers on purchasing information, or processing refunds. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Rep - Tech Products position at Concentrix is just the right place for you! As a remote Customer Service Rep - Tech Products (Seasonal), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service Rep - Tech Products (Seasonal) working from home, you will: - Provide inbound customer support using a call flow guide - Help customers complete purchases and provide post order support - Persuade customers to purchase additional products and/or services - Use product knowledge, build client relationships, and find new ways to retain customers - Track, document, and retrieve information in databases - Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred - Offer additional products and/or services - Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep - Tech Products (Seasonal, Remote) role include: - 1+ year of customer service experience; 3+ years preferred (retail experience is a plus) - Strong focus on building customer relationships - Open availability - A high school diploma or GED - A quiet, distraction-free environment to work from in your home - Proficiency in fast-paced multi-tasking - Eagerness to learn new technologies - Strong computer navigation skills and PC knowledge - A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) - High Speed internet (no wireless/hotspots or satellite) and a smartphone - Must reside in the United States and have a valid U.S. address for residence WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: - The base salary for this position is $17.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. - DailyPay enrollment option to access pay "early," when you want it - Paid training and performance-based incentives - Lucrative employee referral bonus opportunities - Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more - Health and wellness programs with trained partners to help promote a healthy you - Mentorship programs that support your rewarding career journey - Work-from-home convenience - Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support - Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” JOB AVAILABILITY We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply. #wfh #wah Location: USA, OH, Work-at-Home Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

• Manage inbound and outbound calls to address customer inquiries and concerns. • Provide accurate information regarding products and services while maintaining high standards of phone etiquette. • Perform data entry tasks to update customer records and track interactions. • Analyze customer feedback and provide insights for service improvement. • Assist customers with troubleshooting issues and provide effective solutions. • Collaborate with team members to enhance overall customer satisfaction. • Maintain a professional demeanor while handling challenging situations.

Role Description We are hiring Customer Service Specialists at multiple levels (Entry-Level to Senior) to deliver exceptional support across chat, email, and phone channels. This role is ideal for individuals who are passionate about helping customers, solving problems, and contributing to a positive customer experience in a remote environment. Key Responsibilities (All Levels) - Respond to customer inquiries via chat, email, and/or phone - Resolve customer issues efficiently and professionally - Provide accurate information about products, services, and policies - Document interactions and maintain customer records - Collaborate with internal teams to resolve complex issues - Maintain high standards of customer satisfaction Entry-Level Customer Service Specialist (0–2 Years Experience) What You’ll Do - Handle basic customer inquiries and support requests - Escalate complex issues to senior team members - Learn company products, systems, and workflows Qualifications - High school diploma or equivalent (associate or bachelor’s preferred) - Strong written and verbal communication skills - Basic computer skills and ability to learn new systems - Familiarity with tools like Zendesk, Freshdesk, or Intercom (a plus) Requirements - 4+ years of customer service experience - Strong problem-solving and conflict resolution skills - Experience with platforms like Zendesk, Salesforce Service Cloud, or Intercom - Ability to multitask and work in a fast-paced remote environment Salary Range - Entry-Level: $40,000 – $55,000 annually (or ~$18–$26/hour depending on schedule) - Senior: $60,000 – $85,000+ annually (depending on experience) Benefits - Fully remote work environment - Health, dental, and vision insurance - Paid time off and holidays - Flexible scheduling options - Career growth and advancement opportunities Why Join Us? Whether you’re starting your career or bringing years of experience, you’ll play a key role in delivering excellent customer experiences while working with a supportive and collaborative remote team.