Role Description We are hiring Customer Service Specialists at multiple levels (Entry-Level to Senior) to deliver exceptional support across chat, email, and phone channels. This role is ideal for individuals who are passionate about helping customers, solving problems, and contributing to a positive customer experience in a remote environment. Key Responsibilities (All Levels) - Respond to customer inquiries via chat, email, and/or phone - Resolve customer issues efficiently and professionally - Provide accurate information about products, services, and policies - Document interactions and maintain customer records - Collaborate with internal teams to resolve complex issues - Maintain high standards of customer satisfaction Entry-Level Customer Service Specialist (0–2 Years Experience) What You’ll Do - Handle basic customer inquiries and support requests - Escalate complex issues to senior team members - Learn company products, systems, and workflows Qualifications - High school diploma or equivalent (associate or bachelor’s preferred) - Strong written and verbal communication skills - Basic computer skills and ability to learn new systems - Familiarity with tools like Zendesk, Freshdesk, or Intercom (a plus) Requirements - 4+ years of customer service experience - Strong problem-solving and conflict resolution skills - Experience with platforms like Zendesk, Salesforce Service Cloud, or Intercom - Ability to multitask and work in a fast-paced remote environment Salary Range - Entry-Level: $40,000 – $55,000 annually (or ~$18–$26/hour depending on schedule) - Senior: $60,000 – $85,000+ annually (depending on experience) Benefits - Fully remote work environment - Health, dental, and vision insurance - Paid time off and holidays - Flexible scheduling options - Career growth and advancement opportunities Why Join Us? Whether you’re starting your career or bringing years of experience, you’ll play a key role in delivering excellent customer experiences while working with a supportive and collaborative remote team.

Role Description GEA Perú nos encontramos en la búsqueda de Asesores(as) de Retenciones para el servicio de Claro. El objetivo principal es brindar atención a clientes y gestionar la retención mediante la oferta de beneficios, promociones y descuentos. - Modalidad: 100% Remoto! - Objetivo del puesto: Atención al cliente, brindar información, resolución de dudas, consultas y/o reclamos a clientes del servicio PostPago de Claro Perú. Adicionalmente hacer el ofrecimiento de una mejora de plan (UPGRADE). - Horario Rotativos: Lunes a domingo desde: - 9:00 a.m. – 6:00 p.m. - 10:00 a.m. - 7:00 p.m. - 11:00 a.m. – 8:00 p.m. (descanso rotativo sábado o domingo) Qualifications - Experiencia mínima de 3 meses en Atención al cliente (ATC) sea formal o informal - Secundaria completa - Actitud proactiva y ganas de aprender Benefits - Sueldo básico: S/1130 - Bono de productividad: hasta S/480 - Bono de bienvenida: S/100 - Bono de asistencia perfecta: S/250 - Bono de permanencia: S/200 - Pago de capacitación: S/330 - Descuentos corporativos en: GIMNASIOS, CINES, UNIVERSIDADES, ETC Company Description

We are seeking a sophisticated communicator and problem-solver to join our specialized Danish-market team. This is not a standard customer service role; you will be representing a global powerhouse in industrial automation and engineering. You will act as the vital link between high-level B2B clients in Denmark and the cutting-edge technical solutions they require to keep their industries moving. This position offers the perfect balance of 100% remote flexibility within the Barcelona area, combined with the professional rigor of a world-leading technical project. Your Professional Mission As a Danish Customer Relationship Specialist, you are responsible for maintaining the high standards of a brand synonymous with German engineering excellence. Your goal is to provide seamless, expert-level support to a portfolio of Danish business clients, ensuring their technical and logistical needs are met with precision. Core Responsibilities: - Strategic Communication: Manage all Danish-market interactions (Phone, Email, and Chat) with a focus on professional etiquette and technical accuracy. - End-to-End Account Management: Oversee the full customer journey, from initial product inquiry and technical quotation to order fulfillment and post-sales support. - Technical Advisory: Utilize the company's extensive product database to guide clients toward the correct automated components, pneumatic tools, and industrial software. - Cross-Functional Collaboration: Liaise with the global engineering and logistics departments to resolve complex supply chain or technical application issues. - Data Integrity: Maintain an impeccable CRM record, ensuring that all client specifications and feedback are documented to drive continuous service improvement. Candidate Profile We are looking for a professional who takes pride in "owning" a problem until it is solved. - Linguistic Excellence: Native or near-native mastery of Danish (C1/C2). Your written and verbal communication must be flawless. - Business English: A minimum B2 level of English is required for internal global meetings, training modules, and reporting. - Barcelona Residency: You must be legally based in Barcelona or the Catalonia region. While the work is remote, local residency is mandatory for administrative, logistical, and social integration purposes. - Analytical Mindset: An affinity for technical products or engineering concepts is highly valued. You should be comfortable discussing "how things work." - Professionalism: Proven experience in B2B environments, account management, or high-tier customer relations. Investment in You: Compensation & Benefits We treat our specialists as long-term assets. In addition to a professional and stimulating work environment, we offer: - Competitive Financial Package: A high base salary tailored to the Danish language market, supplemented by performance-related bonuses. - Full Home-Office Integration: We ship a complete, high-spec technical kit to your doorstep, including a professional-grade laptop, dual monitors, ergonomic peripherals, and high-quality audio equipment. - Health & Wellness: Comprehensive Private Health Insurance and Life Insurance coverage from day one. - Career Advancement: We prioritize internal promotion. You will have access to a structured "Career Path" program designed to transition you into Senior Lead, Quality Management, or Project Training roles. - Work-Life Balance: Enjoy the stability of a 40-hour week with fixed schedules, allowing you to enjoy the Barcelona lifestyle to the fullest. - Continuous Learning: Ongoing training on the latest trends in Industry 4.0, automation, and digitalization. The Remote Culture "Working remotely doesn't mean working alone. You will be part of a vibrant, multicultural hub headquartered in Barcelona. We utilize state-of-the-art collaborative tools to stay connected, and we host quarterly in-person 'Connect Days' in the city to celebrate our successes together."

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Job Summary: PointClickCare is looking for a Product Manager to join our Senior Care Product team. In this role, you'll own product strategy and execution for a portfolio of clinical and regulatory products used by over 30,000 provider organizations. You'll be expected to deeply understand the problem space, make strategic trade-offs, and drive product decisions that improve outcomes for both providers and residents. This is not a requirements-gathering role — you'll be accountable for product impact. We're looking for someone who can balance maintaining and improving established products with identifying opportunities to modernize and innovate, including leveraging AI and intelligent logic to transform how our customers work. Reporting to the Director, Product Management Key Duties and Responsibilities: • Own product strategy, roadmap, and execution for your portfolio of Senior Care products • Drive product decisions grounded in customer insights, data, regulatory requirements, and business value — not just feature requests • Partner closely with engineering teams to shape solutions and deliver outcomes • Identify opportunities to modernize legacy products through AI, automation, and smarter workflows • Navigate complex clinical and regulatory domains (e.g., MDS, LTCF, immunizations, clinical documentation) and translate that understanding into product direction • Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders • Manage products through the full development lifecycle — from discovery and strategy through delivery and iteration Your Key Strengths: • Bachelor's degree in Healthcare, Engineering, Business Administration, or related field • 3+ years of product management experience • Experience managing software products through the full development lifecycle • Strong background in healthcare IT, clinical workflows, or regulatory systems • Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority • Comfort with technical concepts including APIs, integrations, and modern development practices • Excellent communication skills — you can make complex topics clear for any audience Nice to haves: • Experience building or integrating AI/ML-powered product features • Familiarity with clinical documentation, regulatory instruments (MDS, LTCF), or long-term care workflows • A track record of revitalizing or modernizing legacy products • A bias toward product impact over process — you focus on outcomes, not just output $110,000 - $130,000 a year US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $110,000 - $130,000 + 10% performance-based bonus and full-time benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Periodic travel to Mississauga and/or Salt Lake City for onboarding, team events, and company meetings. You'll also travel to customer sites as needed to lead discovery sessions, participate in feedback discussions, and deepen your understanding of how our products are used in practice. #LI-MG1 #LI-Remote Tech C - P2 PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.