Role Overview Sodexo is excited to announce a new leadership opportunity who will support a high-tech client portfolio within corporate dining providing chef-driven, sustainable, and locally sourced food to workplaces. We’re hiring a Vice President, Operations to drive excellence, inspire performance, and elevate the client culinary workplace experience for various sites within the Seattle, WA & West Region of the US. This position reports directly to the Senior Vice President. This is a virtual role with frequent travel. The ideal candidate will reside in Seattle, WA. Relocation assistance available. As a trusted advisor to this client, you will ensure full compliance with company policies, safety standards, and local regulations while advancing our mission of elevating the workplace experience. You will provide dedicated leadership and development for your team, backed by a strong background in the high-end culinary sector Incentives Relocation Assistance Available What You'll Do - Client-centric and solution oriented; drives the deepening of exceptional relationships - Develops and executes strategic plan by implementing short and long-term goals that align with the agreed scope of service, mission, and values. - Enhance brand reputation by delivering consistent hospitality excellence, culinary innovation, and service reliability. - Identify opportunities to streamline processes, reduce costs, and enhance efficiency. - Reviews and analyzes financial statements and data, operating reports, budget variance reports, and other appropriate financial information to monitor attainment of financial goals; provides monthly and quarterly updates to the client and Sodexo senior management - Assesses financial risk and opportunities of the account and communicates results to the client and Sodexo senior management; initiates action plans as necessary - Maintains a professional business relationship with the client by negotiating contracts and matters pertaining to account operations - Ensures implementation of the business plan for the client that establishes a rapport, promotes partnership, and fulfills the clients’ needs and expectations - Build, develop, and lead high-performing teams. Foster a collaborative and supportive work environment that empowers team members to excel. - Provide mentorship and coaching to team members to enhance their skills and capabilities. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring - Bachelor’s degree in Business, Hospitality or Culinary ideal (Master’s preferred). - 10+ years of progressive leadership experience in strategic operations, client solutions, and support services management, preferably in Corporate Dining - Strong experience in building and maintaining C-suite client relationships, with a focus on solution-driven outcomes and business growth. - Demonstrated success in driving change management initiatives and cultivating a culture of operational excellence, accountability, and continuous improvement. - Strong financial acumen with experience managing budgets, optimizing resources, and ensuring financial sustainability in support service operations. - Expertise in data analysis, leveraging detailed data to inform decision-making and operational improvements. - Excellent communication, leadership, and interpersonal skills, with the ability to collaborate and influence at all levels of the organization. Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Bachelor's degree or equivalent experienceMinimum Management Experience - 10 yearsMinimum Functional Experience - 10 years of multi-unit, support, or strategic leadership experience

The primary objective of the Moving Operations Specialist is to serve as the Moving subject matter expert for Sirva Relocation. Responsibilities will include acting as the primary point of contact for the agent network and 3rd party services and ensuring systems compliance. The Moving Operations Specialist will provide allocation recommendations to further drive quality and customer satisfaction. Essential Functions and Responsibilities % of time (must total to 100%) Description of Duty 100% Customer Service (both internal and external) - Manage escalations - Perform system audits to ensure agent network compliance - Manage cost controls and approvals of exceptions and 3rd party costs. - Acts as the main point of contact for SIRVA Relocation and the agent network before, during, and after each relocation - Work with other members of the team to ensure the best experience for our customers. - Works with It on system enhancements - Document all interaction with agents and Relo Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.) Education/Certification Requirements - Associate’s degree or business diploma required (or equivalent experience) Qualifications and Experience Requirements - Exceptional customer service skills - Ability to multitask in a fast-paced environment - Attention to detail - Analytical and problem-solving skills - Outstanding communication skills - Domestic House Hold Goods background preferred - Self-motivated At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position: - Position Title: Moving Operations Specialist - Salary range: $40,000-$50,000 - Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations. For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process. - Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers. - Vacancy Status: This posting reflects and existing vacancy within our organization. Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience. Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories. It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.

Hi, we're Oscar. We're hiring a Member Escalations Team Lead to join our team. Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role You will be the expert on production team workflows and is responsible for driving goals and KPIs for the team of support staff to meet business objectives while providing coaching and leadership. This role partners with stakeholders to assist members with their health insurance needs, while partnering with stakeholders to identify and develop workflow improvements to enhance efficiencies for the team. You will report to the Manager, Member Escalations Operations. Work Location: Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. This is a remote role. You must reside in Florida. #LI-Remote Pay Transparency: The base pay for this role in all other locations is: $55,890 - $73,355 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities - Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks - Manage your team's outcomes, monitor dashboards, and track operational KPIs, conducting root-cause analysis and constructing action plans when issues arise - Understand and be connected to the type of work your team does on a daily basis, being able to make volume-based decisions that best serve our customers. - Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, and values of Oscar, and providing guidance and motivation to achieve daily operational objectives - Be a culture carrier, driving engagement with your team by creating an inclusive and inviting culture that aligns with Oscar's core values - Actively lead and participate in continuous improvement activities that drive or influence the improvement and development of a high performing production team - Identify and closing gaps on existing operational workflows - Work collaboratively across production and other Oscar teams to implement best practice - Compliance with all applicable laws and regulations - Other duties as assigned Qualifications - 2+ years experience in a customer service or escalations environment - 1+ years healthcare and/or insurance experience - 2+ years of direct people management experience - 1+ years of experience using data and metrics to drive improvements - 1+ years of experience working with teams in multiple locations and multiple disciplines - 1+ years managing projects Bonus Points - Bachelor's degree - 1+ years of claims processing experience - Lean Six Sigma or Process Improvement certification - Advanced Google Suite or Microsoft Office capabilities - 2+ years experience solving complex inquiries This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.

Hi, we're Oscar. We're hiring a Member Escalations Team Lead to join our team. Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role You will be the expert on production team workflows and is responsible for driving goals and KPIs for the team of support staff to meet business objectives while providing coaching and leadership. This role partners with stakeholders to assist members with their health insurance needs, while partnering with stakeholders to identify and develop workflow improvements to enhance efficiencies for the team. You will report to the Manager, Member Escalations Operations. Work Location: Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. This is a remote role. You must reside in Texas. #LI-Remote Pay Transparency: The base pay for this role in all other locations is: $55,890 - $73,355 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities - Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks - Manage your team's outcomes, monitor dashboards, and track operational KPIs, conducting root-cause analysis and constructing action plans when issues arise - Understand and be connected to the type of work your team does on a daily basis, being able to make volume-based decisions that best serve our customers. - Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, and values of Oscar, and providing guidance and motivation to achieve daily operational objectives - Be a culture carrier, driving engagement with your team by creating an inclusive and inviting culture that aligns with Oscar's core values - Actively lead and participate in continuous improvement activities that drive or influence the improvement and development of a high performing production team - Identify and closing gaps on existing operational workflows - Work collaboratively across production and other Oscar teams to implement best practice - Compliance with all applicable laws and regulations - Other duties as assigned Qualifications - 2+ years experience in a customer service or escalations environment - 1+ years healthcare and/or insurance experience - 2+ years of direct people management experience - 1+ years of experience using data and metrics to drive improvements - 1+ years of experience working with teams in multiple locations and multiple disciplines - 1+ years managing projects Bonus Points - Bachelor's degree - 1+ years of claims processing experience - Lean Six Sigma or Process Improvement certification - Advanced Google Suite or Microsoft Office capabilities - 2+ years experience solving complex inquiries This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.