• Ramp up on our product, internal tools, and client lifecycle processes • Build relationships with your book of Mid Market clients, complete onboarding with your team, and begin independently managing day-to-day client needs • Drive best-practice enrollment communications campaigns aimed at achieving annual enrollment goals • Craft compelling data-driven stories for clients, consistently securing buy-in on standard communications plans with a 95%+ opt-in rate • Drive revenue by ensuring your clients maximize the impact of Hinge Health's enrollment communications • Ensure 100% client retention with world-class satisfaction (9+ NPS scores) • Turn clients into advocates and partner with Commercial teams to fulfill sales references and Marketing/PR requests • Ensure your clients are offering Hinge Health's full suite of products to maximize member impact • Contribute to team excellence by serving as an onboarding buddy and helping establish best practices as our team grows

• Establish and maintain strong, trust-based relationships with key customers. • Regularly interact with customers to understand their goals, challenges, and overall satisfaction. • Build strong, long-term relationships with clients by maintaining constant communication and efficiently resolving issues with alternative solutions tailored to individual needs. • Serve as a primary point of contact for customer inquiries and escalations. • Conduct (at minimum) quarterly client success reports to ensure clients optimize Grace Hill’s product and service, issues are resolved proactively, and client goals are met. • Collaborate with the Onboarding Specialists to develop onboarding plans and ensure successful product implementation. • Educate customers on product features and best practices to drive adoption and maximize value. • Monitor customer health indicators and proactively address issues to prevent churn. • Develop and execute customer success plans to ensure ongoing satisfaction and value realization. • Collaborate cross-functionally with other departments at Grace Hill, such as Finance, Support, Product, and Sales, to ensure customer satisfaction.

About ClearGov Our mission is to create easy-to-use software to help local governments plan, budget and report better. ClearGov is a rapidly growing, venture-funded SaaS company that offers a complete planning, budgeting and financial reporting suite that enables local governments to plan, build, and present their financials more efficiently and effectively. We’re a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community. Our software is utilized nationwide by more than a thousand towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we’re adding more every day. We’ve been named to the “GovTech 100” for eight years running, and we’re on BostInno’s “50 On Fire” list, as well. ClearGov also earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for five consecutive years: 2021, 2022, 2023, 2024, and 2025. The ClearGov team is a tight-knit group of talented folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work-hard/play-hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do. Core Values - Be Clear: We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built. - Be Trustworthy: We always act with integrity and keep our word because we believe that honest people are authentic, consistent, and dependable and that those traits form the cornerstone for success and well-being. - Be Considerate: We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate, inclusive environment that nurtures all individuals and communities. - Be Positive: We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm, excitement, and empowerment to the team. - Be Better: We constantly ask ourselves, "How can we do this better?" because we know that our families, colleagues, investors, and customers depend on the results we deliver every day. - Be Fierce: We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships. - Be Fun: We value the lighter side of life because we believe that balance, laughter, and enjoying every moment fuel the soul. About the Opportunity We’re looking for a Client Success Manager (CSM) with a passion for learning, a kind heart, a positive attitude, and a great sense of humor to join our growing team. The CSM will be charged with actively supporting the needs and requests of ClearGov’s civic and school district clients. The Client Success Manager will take ownership of ensuring that clients are maximizing the value they’re realizing from ClearGov, as well as driving renewals of annual subscriptions. The CSM will be a key player on an incredible team as we execute our mission to help local governments take the next step from good to great. Key Responsibilities: - Strategically manage a portfolio of ~125 municipal clients, driving continuous value, retention, and long-term success - Serve as a trusted advisor on best practices across the Budget Cycle Management suite, ensuring clients maximize product impact - Demonstrate deep expertise in municipal finance, staying current on regulatory requirements across assigned states - Build and maintain strong client partnerships through high engagement, proactive communication, and product adoption strategies - Lead annual account planning and performance reviews to align on goals, outcomes, and expansion opportunities - Partner cross-functionally with ClearGov teams to resolve client needs and deliver seamless support - Drive subscription renewals and identify cross-sell opportunities in collaboration with the Sales team - Develop client success stories, including references, testimonials, and case studies to support marketing and sales efforts - Maintain accurate internal records, logging communications and updating client data to ensure visibility and continuity Critical Skills/Experience: - A background in finance or accounting (1+ year of experience or a Bachelor’s degree in Accounting or Finance) - 3–5 years of experience in Customer Success, Customer Service, or a client-facing role where you managed relationships and outcomes - A proven track record of building trusted client partnerships and driving engagement, adoption, and satisfaction - Experience managing a portfolio of 100–125 clients across different sizes, products, and renewal cycles - Comfort mastering multiple SaaS platforms and translating product value into real business outcomes - Strong problem-solving skills and the ability to understand client challenges, troubleshoot issues, and advocate for solutions - Exceptional organization and prioritization skills, with the ability to balance short-term priorities and long-term strategic initiatives - Experience using tools like Google Workspace, ChurnZero, and Salesforce (or similar platforms) - Bonus: Experience working with local governments, municipalities, or school districts The Ideal ClearGov Candidate: - Self-motivated, self-starter with a zeal to win - Great communicator; strong oral and written skills - Ability to think creatively and innovatively - Hands-on problem solver who enjoys cracking difficult nuts - Quick study – able to pick up and apply new concepts in a hurry - Track record of achievement - Enjoys working on and helping to build outstanding teams - Demonstrates an entrepreneurial spirit and gets stuff done - A sense of humor and don’t take themselves too seriously Why Join Us: - Flexible, remote work - Chance to make a meaningful impact on government and school district transparency and accountability - Opportunity to work in a fast-paced, fun, and collaborative environment - Competitive salary and benefits package - Professional growth opportunities Benefits: - Competitive Salary - Quality Medical, Dental, and Vision Insurance Plans - Life Insurance - RRSP Plan - Personal Time Off Policy - Company-Paid Holidays Observed - Annual Holiday “Dimming of the Lights” (aka: reduced work hours) - Parental Leave - Employee Referral Bonus Compensation: In the spirit of transparency, we are excited to share the base salary for this position is $75,000 - $95,000 CAD or $65,000 - $85,000 USD, and exclusive of fringe benefits or potential bonuses. If you are hired at ClearGov, your final base salary compensation will be determined by factors such as skills, interview performance, education and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring beyond the base range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below). ClearGov is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind and make employment decisions without regard to race, color, ancestry, ethnicity, nationality or national origin, citizenship, sex, sexual orientation, gender identity or expression, religion or creed, age, disability, genetic information, pregnancy, childbirth or related medical conditions, marital or family status, veteran or military status, Indigenous status, record of offenses (where legally protected), or any other characteristic protected by applicable federal, state, provincial, or local laws in the United States and Canada. ClearGov is also committed to providing reasonable accommodations for applicants and employees with disabilities, in accordance with applicable U.S. and Canadian laws. If you require an accommodation during any part of the hiring process, please let us know. At ClearGov, we value diverse perspectives and believe they strengthen our ability to achieve our mission of helping local governments work better.

• You are the strategic lead at the interface between our B2B clients and our technical support team. • You plan and oversee onboarding as well as the individual setup of CRM accounts. • You develop complex automations and "if-then" logic that eliminate manual processes. • You validate, optimize, and only release technical processes once they run flawlessly for the customer. • You coordinate efficient project alignments via Zoom and ensure the proper application of the new infrastructure at the customer's side.