Support customers by ensuring vehicles are ready and presentable, processing returns accurately, and verifying rental agreements while providing friendly service and maintaining a professional environment throughout all interactions.

Title: Customer Service Representative - (bi-lingual Spanish) Location: Chicago United States remote Job Description: Req ID: 367933 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Customer Service Representative - (bi-lingual Spanish) to join our team in Chicago, Illinois (US-IL), United States (US). General Duties and Tasks - Serve as the primary point of contact for customers seeking assistance via inbound telephone calls or email correspondence. - Respond to customer inquiries through an Automatic Call Distribution (ACD) system and an email routing platform in a timely, professional, and efficient manner. - Educate and assist customers with account and billing-related questions, concerns, and service requests. - Accurately identify customer needs and provide appropriate resolutions in full compliance with established Policies, Procedures, and Protocols. - Research and analyze customer inquiries, taking appropriate and timely action to resolve billing and service-related matters. - Foster positive customer relationships while consistently demonstrating the highest standards of ethics, quality, and professionalism. - Provide application support and navigational guidance for customer-facing technologies. - Escalate unresolved issues to the appropriate next level of support in accordance with established escalation protocols and business guidelines. - Deliver accurate information and guidance related to first-level business processes and requirements. - Document all customer interactions by entering detailed, accurate, and complete account notes in accordance with Account Note Maintenance Guidelines. - Demonstrate consistent adherence to the CARE Framework, including Compliance, Attendance, Results, and Excellence. - Uphold EDGE Framework standards by meeting Quality Assurance requirements and positively contributing to Customer Feedback survey outcomes. - Must remain fully engaged in the role by staying current on all project and team communications, regularly reviewing email and internal updates, and communicating clearly and effectively with all project stakeholders. - Must consistently meet required performance standards for Availability, Responsiveness, and Average Handle Time (AHT). - Must consistently meet all zero-tolerance, business-critical Service Reliability Evaluation (SRE) standards and scored quality requirements. Minimum Requirements - Minimum of 3 to 5 years of experience in a contact center and/or customer service environment, including demonstrated familiarity with performance metrics related to Availability, Call Handling, and Quality Assurance. - High school diploma or GED required. - Language Requirement: Fluency in English (written and verbal) as well as fluency in Spanish is highly preferred as well. Preferred Qualifications - Completion of continuous vocational training, college coursework, or attainment of a college degree preferred. - Strong verbal communication skills with the ability to demonstrate a clear, professional tone and articulate speaking ability. - Proficient computer and keyboarding skills, including the ability to efficiently navigate multiple systems, screens, and applications simultaneously. - Demonstrated customer-focused demeanor with strong service orientation and the ability to deliver exceptional customer service in a dynamic and fast-paced environment. Work Location & Onsite Requirements - The official project work location is 2 N. LaSalle St., downtown Chicago. - The Voice CSR role may be eligible for remote work only if the individual meets and continuously maintains all Remote Workplace and Technology Requirements outlined below. - Remote work status is conditional and subject to ongoing compliance. Remote eligibility is not guaranteed and may be revoked at any time based on performance, compliance, or technology requirements, with reassignment to onsite work at 2 N. LaSalle St., Chicago. - All newly hired remote employees are required to report to the downtown Chicago office after hire to pick up company-issued equipment and complete one (1) day of mandatory in-person training. Travel to the onsite location is a condition of employment. - Remote employees may be required to report onsite at any time for business needs, including but not limited to equipment replacement, equipment repair, retraining, performance remediation, compliance review, or operational requirements. Remote Workplace and Technology Requirements Remote work is a privilege, not an entitlement. Individuals must meet and continuously maintain all Remote Workplace and Technology Requirements. Failure to do so may result in immediate reassignment to onsite work at 2 N. LaSalle St., downtown Chicago. Technology Requirements - NTT DATA will provide a company-issued computer and headset. New employees may temporarily use a personal computer to attend virtual training until company equipment is deployed. - Employees are fully responsible for the care, protection, and security of all company-issued equipment and must return all equipment immediately upon separation in accordance with company protocols. - Failure to return equipment may result in collection actions and/or additional administrative consequences. - Employees must provide and maintain high-speed internet service with minimum speeds of 50 Mbps or greater. Internet performance must consistently support uninterrupted business operations. - A hard-wired Ethernet connection is strictly required: - Wi-Fi connections are not permitted. - Mobile hotspots, wireless broadband, satellite connections, and public internet connections are strictly prohibited. - Working from internet connections outside of the employee's personal residence is not permitted. Stable, reliable, wired internet connectivity is a business-critical requirement and is non-negotiable. Technical Performance and Issue Management - Management actively monitors technical performance, downtime, and system availability. - Remote employees must adhere to all technical support procedures, troubleshooting protocols, and escalation processes without exception. - Chronic connectivity issues, recurring internet instability, repeated technical disruptions, or excessive downtime that interfere with job performance will result in corrective action. - If remote technical reliability does not meet operational standards, remote work privileges may be revoked and the employee will be reassigned to full-time onsite work. Remote Workspace Requirements - Employees must maintain a dedicated, professional workspace capable of supporting uninterrupted, business-grade customer service. - The workspace must be a permanent, fixed location used daily for work duties. - Employees must work in an environment free from distractions that interfere with service delivery. - Background noise, interruptions from individuals or pets, and environmental disruptions must be minimized. - Employees must work from the same approved location consistently unless prior management approval is obtained. - Any change in work location requires advance approval, and the new location must fully meet all Remote Workplace and Technology Requirements. Remote Reliability Standard - Remote employees must maintain the same level of operational reliability, performance consistency, and service quality as onsite staff. - Employees must consistently meet required performance standards for Availability, Responsiveness, Average Handle Time (AHT), and all zero-tolerance, business-critical Service Reliability Evaluation (SRE) standards. - Repeated internet outages, unstable connections, technology failures, excessive downtime, or workspace disruptions are not acceptable. - If management determines that remote reliability or performance standards are not consistently met, remote eligibility may be revoked and the employee might be reassigned to full-time onsite work at 2 N. LaSalle St., downtown Chicago. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $30,613 - $42,477. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA</p> NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law,

We’re hiring Customer Relations Associate in Denham Springs, LA (70726)! Help families protect their future with supplemental benefits while enjoying remote flexibility and growth Join Our Growing Team as a Benefits Representative – No Experience Required! Are you a motivated, high-energy individual with a passion for helping others? Do you thrive in a fast-paced, team-oriented environment where your dedication and drive are recognized and rewarded? If so, we want to meet you! Position: Entry-Level Benefits Representative We are actively seeking Entry-Level Benefits Representatives to join our expanding team. In this role, you’ll be the first point of contact for clients seeking support with their benefits packages. Whether you’re looking to kick-start your career or pivot into a meaningful role where you can grow and make an impact, this could be your perfect fit. What You’ll Do: - Assist current clients via phone and online platforms with account inquiries and product guidance. - Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility. - Support clients through benefits enrollment, changes, and troubleshooting. - Keep documentation and support resources up-to-date for both internal teams and clients. - Help identify client needs and offer appropriate product solutions. - Collaborate with internal teams to resolve issues and improve service delivery. - Stay informed on industry trends, company updates, and benefit regulations. What We’re Looking For: - Strong communication and active listening skills. - A customer-first attitude and genuine desire to help others. - Self-motivated with the ability to work independently and in a team setting. - Detail-oriented and able to manage multiple priorities effectively. - Basic computer skills, including comfort with tools like Zoom and CRM platforms. - Flexible, coachable, and eager to learn and grow. Preferred (but not required): - High school diploma or equivalent (college degree a plus). - Previous customer service or administrative experience is a bonus, but not necessary—we’ll train you! What We Offer: - Comprehensive on-the-job training and mentorship. - A supportive, inclusive work culture. - Clear pathways for career advancement. - The opportunity to make a positive impact every day. Ready to Launch Your Career? We’re not just looking for employees—we’re building a team of people who want to grow with us. If you're ready to make a difference and be part of something meaningful, apply today to join our team as a Benefits Representative. Insurance Producer jobs in Denham springs, LA (70726) – Apply today for remote insurance roles offering training, advancement, and high earning potential.

Support Services Technician I (Tier 1) – PEAKE Technology Partners About the Role PEAKE Technology Partners is seeking a motivated and service-driven Support Services Technician I to serve as the first point of contact for our clients, primarily healthcare organizations across the United States. In this role, you will operate within a structured, SLA-driven Managed Services environment, delivering timely, high-quality technical support while ensuring exceptional client experience. You will be responsible for resolving common IT issues, maintaining accurate documentation, and contributing to a predictable, high-performing service desk operation. This is an ideal role for someone who thrives in a fast-paced environment, values accountability, and is passionate about delivering reliable, client-focused support. What You’ll Do - Provide front-line technical support via phone, email, portal, and remote tools within defined SLA targets - Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and core business applications related to Health Care systems - Accurately log, categorize, and document all service requests in ConnectWise - Perform common service desk tasks including account provisioning, password resets, and access management - Diagnose issues efficiently and drive resolution or escalation based on priority and impact - Adhere to defined SLA response and resolution targets based on ticket priority (P1–P4) - Maintain clear, professional, and empathetic communication with clients throughout the ticket lifecycle - Escalate complex or high-impact issues to Tier 2 or specialized teams as appropriate - Contribute knowledge base articles and support knowledge-centered service practices - Follow up on tickets to ensure full resolution and a positive customer experience - Support adherence to HIPAA, security, and compliance standards in all interactions What Makes Someone Successful at PEAKE At PEAKE, success is defined by both performance and alignment to our core values: - Competence – You take ownership of your work, continuously improve your technical skills, and deliver high-quality outcomes - Persistence – You remain solution-focused, work through challenges, and follow issues through to resolution - Supportiveness – You communicate with empathy, build trust with clients, and contribute to a collaborative team environment You also thrive in a metric-driven environment, where performance is measured, tracked, and improved over time. Qualifications - High school diploma required, Associate’s or bachelor’s degree in IT or related field preferred - 6+ months of IT support experience (service desk or help desk environment preferred) (MSP highly preferred) - Working knowledge of Windows, macOS, and Microsoft 365 environments - Basic understanding of networking concepts (DNS, DHCP, VPN) - Strong troubleshooting skills and technical aptitude - Excellent verbal and written communication skills - Customer-service mindset with patience, professionalism, and accountability - Familiarity with ITSM/ITIL concepts and ticketing systems (preferred) - Ability to work within structured processes and meet performance expectations Preferred (Not Required) Certifications - CompTIA A+ - CompTIA Network+ - CompTIA Security+ - Microsoft Fundamentals (MS-900, AZ-900, etc.) - ITIL Foundation How We Measure Success Performance in this role is measured through key service desk metrics aligned to PEAKE’s operational standards, including: - SLA Response and Resolution Compliance (target ≥95%) - First Contact Resolution (FCR) rate (target 70–85%) - Mean Time to Resolution (MTTR) by priority - Ticket quality and documentation accuracy - Ticket volume and productivity (tickets closed per day) - Customer Satisfaction (CSAT ≥ 90%) - Low ticket re-opened and escalation rates Success in this role means delivering fast, accurate, and professional support while contributing to a stable, scalable, and high-performing service desk. Why PEAKE At PEAKE, you’ll be part of a team focused on building a modern, scalable MSP support organization that prioritizes: - Predictable service delivery - Continuous improvement - Strong team culture - Exceptional client experience