Support Services Technician I (Tier 1)- Philippines
Location
Philippines
Posted
55 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Support Services Technician I (Tier 1)- Philippines
PEAKE Technology Partners, LLC
Support Services Technician I (Tier 1) – PEAKE Technology Partners About the Role PEAKE Technology Partners is seeking a motivated and service-driven Support Services Technician I to serve as the first point of contact for our clients, primarily healthcare organizations across the United States. In this role, you will operate within a structured, SLA-driven Managed Services environment, delivering timely, high-quality technical support while ensuring exceptional client experience. You will be responsible for resolving common IT issues, maintaining accurate documentation, and contributing to a predictable, high-performing service desk operation. This is an ideal role for someone who thrives in a fast-paced environment, values accountability, and is passionate about delivering reliable, client-focused support. What You’ll Do - Provide front-line technical support via phone, email, portal, and remote tools within defined SLA targets - Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and core business applications related to Health Care systems - Accurately log, categorize, and document all service requests in ConnectWise - Perform common service desk tasks including account provisioning, password resets, and access management - Diagnose issues efficiently and drive resolution or escalation based on priority and impact - Adhere to defined SLA response and resolution targets based on ticket priority (P1–P4) - Maintain clear, professional, and empathetic communication with clients throughout the ticket lifecycle - Escalate complex or high-impact issues to Tier 2 or specialized teams as appropriate - Contribute knowledge base articles and support knowledge-centered service practices - Follow up on tickets to ensure full resolution and a positive customer experience - Support adherence to HIPAA, security, and compliance standards in all interactions What Makes Someone Successful at PEAKE At PEAKE, success is defined by both performance and alignment to our core values: - Competence – You take ownership of your work, continuously improve your technical skills, and deliver high-quality outcomes - Persistence – You remain solution-focused, work through challenges, and follow issues through to resolution - Supportiveness – You communicate with empathy, build trust with clients, and contribute to a collaborative team environment You also thrive in a metric-driven environment, where performance is measured, tracked, and improved over time. Qualifications - High school diploma required, Associate’s or bachelor’s degree in IT or related field preferred - 6+ months of IT support experience (service desk or help desk environment preferred) (MSP highly preferred) - Working knowledge of Windows, macOS, and Microsoft 365 environments - Basic understanding of networking concepts (DNS, DHCP, VPN) - Strong troubleshooting skills and technical aptitude - Excellent verbal and written communication skills - Customer-service mindset with patience, professionalism, and accountability - Familiarity with ITSM/ITIL concepts and ticketing systems (preferred) - Ability to work within structured processes and meet performance expectations Preferred (Not Required) Certifications - CompTIA A+ - CompTIA Network+ - CompTIA Security+ - Microsoft Fundamentals (MS-900, AZ-900, etc.) - ITIL Foundation How We Measure Success Performance in this role is measured through key service desk metrics aligned to PEAKE’s operational standards, including: - SLA Response and Resolution Compliance (target ≥95%) - First Contact Resolution (FCR) rate (target 70–85%) - Mean Time to Resolution (MTTR) by priority - Ticket quality and documentation accuracy - Ticket volume and productivity (tickets closed per day) - Customer Satisfaction (CSAT ≥ 90%) - Low ticket re-opened and escalation rates Success in this role means delivering fast, accurate, and professional support while contributing to a stable, scalable, and high-performing service desk. Why PEAKE At PEAKE, you’ll be part of a team focused on building a modern, scalable MSP support organization that prioritizes: - Predictable service delivery - Continuous improvement - Strong team culture - Exceptional client experience
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families Qualifications: You’ll love this job if you’re: - 🗣️ An advocate – You care deeply about the customer experience and stop at nothing to deliver value. - 🧠 A creative problem solver – You can think outside the box and find the best solution using available tools. - ✍️ A wordsmith – You’re clear, concise, and approachable in both written and verbal communication. - 🤝 A helper – You’re patient and understanding, committed to creating positive interactions. - 📋 An organized multitasker – You juggle tasks with ease and maintain high productivity. - 👥 A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed. Responsibilities: - Serve as the first point of contact for customer support (primarily via email, phone, and live chat). - Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey. - Update and maintain accurate support documentation and FAQs. - Collect and route customer feedback for internal improvement. - Demonstrate perseverance and empathy in resolving client concerns. - Learn continuously and share your knowledge with teammates. What We’re Looking For: - Excellent written and verbal communication skills. - Commitment to working hard to grow. - A customer-first mindset with a strong desire to assist others. - Previous customer service or soft sales experience is a plus. - Comfort with live chat, email communication, and CRM platforms. - Ability to learn quickly, stay organized, and handle multiple priorities. - A positive attitude and a growth mindset – we value coach ability over perfection! 🎯 Don’t meet every qualification? Tell us in your application how your unique skills make you a great fit. What We Offer: - 💵 Weekly pay plus performance-based bonuses - 🩺 Health, life, and retirement benefits - 🚀 Merit-based promotions and opportunities for advancement into leadership roles - 🤝 A supportive, team-oriented culture that values your growth Ready to make a real impact while building a long-term career? Apply today to join a team that values passion, purpose, and people! Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities NJ Jersey City 07305.
We’re hiring a Customer Support Representative in Lakeville, MN—help clients with insurance benefits, provide top-tier support, and grow your career with a Fortune 500 company Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families. Qualifications: You’ll love this job if you’re: - 🗣️ An advocate – You care deeply about the customer experience and stop at nothing to deliver value. - 🧠 A creative problem solver – You can think outside the box and find the best solution using available tools. - ✍️ A wordsmith – You’re clear, concise, and approachable in both written and verbal communication. - 🤝 A helper – You’re patient and understanding, committed to creating positive interactions. - 📋 An organized multitasker – You juggle tasks with ease and maintain high productivity. - 👥 A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed. Responsibilities: - Serve as the first point of contact for customer support (primarily via email, phone, and live chat). - Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey. - Update and maintain accurate support documentation and FAQs. - Collect and route customer feedback for internal improvement. - Demonstrate perseverance and empathy in resolving client concerns. - Learn continuously and share your knowledge with teammates. What We’re Looking For: - Excellent written and verbal communication skills. - Commitment to working hard to grow. - A customer-first mindset with a strong desire to assist others. - Previous customer service or soft sales experience is a plus. - Comfort with live chat, email communication, and CRM platforms. - Ability to learn quickly, stay organized, and handle multiple priorities. - A positive attitude and a growth mindset – we value coach ability over perfection! 🎯 Don’t meet every qualification? Tell us in your application how your unique skills make you a great fit. What We Offer: - 💵 Weekly pay plus performance-based bonuses - 🩺 Health, life, and retirement benefits - 🚀 Merit-based promotions and opportunities for advancement into leadership roles - 🤝 A supportive, team-oriented culture that values your growth Ready to make a real impact while building a long-term career? Apply today to join a team that values passion, purpose, and people. Customer Support Representative jobs in Lakeville, MN – Apply today for remote-friendly insurance roles with career growth, training, and competitive pay.
Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families Who Thrives in This Role? You’ll love this job if you’re: - 🗣️ An advocate – You care deeply about the customer experience and stop at nothing to deliver value. - 🧠 A creative problem solver – You can think outside the box and find the best solution using available tools. - ✍️ A wordsmith – You’re clear, concise, and approachable in both written and verbal communication. - 🤝 A helper – You’re patient and understanding, committed to creating positive interactions. - 📋 An organized multitasker – You juggle tasks with ease and maintain high productivity. - 👥 A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed. What You’ll Do: - Serve as the first point of contact for customer support (primarily via email, phone, and live chat). - Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey. - Update and maintain accurate support documentation and FAQs. - Collect and route customer feedback for internal improvement. - Demonstrate perseverance and empathy in resolving client concerns. - Learn continuously and share your knowledge with teammates. What We’re Looking For: - Excellent written and verbal communication skills. - Commitment to working hard to grow. - A customer-first mindset with a strong desire to assist others. - Previous customer service or soft sales experience is a plus. - Comfort with live chat, email communication, and CRM platforms. - Ability to learn quickly, stay organized, and handle multiple priorities. - A positive attitude and a growth mindset – we value coach ability over perfection! 🎯 Don’t meet every qualification? Tell us in your application how your unique skills make you a great fit. What We Offer: - 💵 Weekly pay plus performance-based bonuses - 🩺 Health, life, and retirement benefits - 🚀 Merit-based promotions and opportunities for advancement into leadership roles - 🤝 A supportive, team-oriented culture that values your growth Ready to make a real impact while building a long-term career? Apply today to join a team that values passion, purpose, and people! Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities Wheeling WV 26003.
Coordinateur technique et responsable filière environnement (H/F) Région Atlantique : Pays de Loire, Nouvelle Aquitaine MISSIONS - Attaché à la direction régionale et commerciale, le Coordinateur Technique est en charge du positionnement technique et du référencement de nos produits auprès des responsables techniques des services agronomiques de nos clients, de la prescription régionale. Par son travail de référencement, il est responsable de la réalisation du CA régional Plan à 5 ans - Responsable Technique "Référent" pour certaines centrales d’achat proches & Interlocuteur Technique pour les services agronomiques des clients stratégiques locaux selon les zones suivies, et mise en plan d’un plan d’action. - Relais Régional pour les Coordinateurs techniques nationaux, dans les 2 sens. Veille sur les produits, techniques concurrents. - Responsable du plan d’action Essais : protocoles (nationaux et commerciaux), gestion des correspondants agricoles, synthèse des résultats, exploitation des essais. Gestion d’un budget. - Gestion des Réclamations en collaboration avec les responsables Clients & Marketing - Suivi des différentes sources de Prescription locale : Officiels, Conseils privés, Groupements U structurés en collaboration avec le National. - Veille Agronomique sur l’évolution des tendances : cultures, machinisme, robotique et force de proposition - Réalise en clientèle les enquêtes Techniques nécessaires, n-2, n-1 pour le lancement des nouveaux produits pour s'assurer du bon choix de positionnement en local et ajuster si nécessaire. - Participe à l'analyse Panel Région avec les Responsables clients & Marketing et Responsables Marketing Opérationnel pour valider le positionnement de nos produits et ceux de nos concurrents et force de proposition sur des opportunités à saisir. - Prépare, adapte et construit les argumentaires techniques régionaux pour les produits actuels et nouveaux référencements, en accord avec les autres fonctions région - Aide l'ensemble de la région et participe à l’élaboration des réunions Marketing, Projets des centrales d’achats et Clients Stratégiques - Identifier, connaitre et être l’Interlocuteur référent auprès des filières, des Instituts et des Opérateurs locaux et acteurs environnementaux - Mettre en place et adapter au niveau régional les plans d'actions nationaux filières et environnement - Participe à la construction de la stratégie et des plans marketing des centrales d'achats et des unités clients de la région - Construire des « éléments de valorisation » sur les aspects filière et environnement pour promouvoir nos solutions auprès des distributeurs, filières … - Anticiper et gérer les problématiques liées au cycle de vie des produits (veille et plan d’actions régionales) - Assurer le suivi, la veille et la formation des équipes sur tous les aspects liés à la Réglementation et au Stewardship - Adapter et contribuer à la réalisation du contenu des documents mailings et autres supports, (posters) en lien avec les aspects filière et environnement - Assurer une veille technologique sur tout ce qui touche à la pulvérisation, l'équipement, le matériel. Vous êtes : - Vous portez les valeurs de Corteva au quotidien - Vous êtes le garant technique des offres Corteva è elles sont adaptées aux attentes du marché - Vous impliquez les équipes régionales dans votre approche stratégique – technique et vision du futur - Vous aimez travailler en équipe - Source de proposition et de solutions innovantes - Forte capacité d ’écoute, et à challenger - Vous portez avec fierté la marque Corteva auprès des distributeurs et agriculteurs - Interlocuteur référent des filières et acteurs environnementaux - Participe à la construction de la stratégie et des plans marketing des centrales d'achats et des unités clients de la région - Assurer le suivi, la veille et la formation des équipes sur tous les aspects liés à la Réglementation et au Stewardship - Accompagnement des solutions/ gammes produits Corteva Interaction: - Avec Directeur Commercial - Directeur Marketing - Responsable Region - Partage de la vision stratégique - Les régions - Partage de la stratégie régionale – validation des offres techniques - LPCT - validation technique de nos offres. Projection des nouvelles offres Corteva Agriscience is an equal opportunity employer. We are committed to embracing our differences to enrich lives, advance innovation, and boost company performance. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military or veteran status, pregnancy related conditions (including pregnancy, childbirth, or related medical conditions), disability or any other protected status in accordance with federal, state, or local laws.

