Title: Client Experience Manager Location: 2738 Dundas Street West 200, Toronto, Ontario, Canada, M6P 1Y3 full-time Job Description: About Raisin raisin® is a rapidly growing SaaS company purpose-built for the nonprofit sector. Our platform supports fundraising efforts for over 300 causes tackling critical challenges, from mental health to animal welfare, food security, curing disease, and international development. We believe in building human-centered technology that helps charities and foundations raise more, while creating meaningful donor experiences. What We’re Looking For We’re looking for a strategic and empathetic Client Success Manager to join us to cover a maternity leave, with the potential to grow into a longer-term opportunity as the business evolves. In this role, you won’t just manage accounts, you’ll partner closely with nonprofit organizations to help them raise more and build stronger connections with their donors. You’ll act as a trusted advisor, guiding clients on how to get the most out of the raisin platform and turning their fundraising goals into measurable outcomes. What You’ll Do You’ll own a portfolio of clients and play a key role in driving their success, from onboarding through to renewal and growth. - Serve as the primary point of contact for a portfolio of mid-market nonprofit clients, ensuring every engagement is proactive, high-quality, and aligned to their mission and goals - Translate client fundraising objectives into actionable digital strategies using raisin’s tools and best practices - Drive adoption, renewals, and long-term satisfaction by helping clients see measurable outcomes - Monitor account health and identify risks or opportunities for growth and expansion - Help clients strengthen donor engagement and increase fundraising performance through thoughtful use of data and platform capabilities - Collaborate cross-functionally with Product, Marketing, and Support to advocate for client needs and enhance their experience - Provide insight-driven recommendations and share fundraising trends, benchmarks, and data insights to help clients improve results - Contribute to internal process improvements and playbooks that scale client success as raisin grows Who You Are - You’re energized by helping others succeed and are known for building strong, lasting relationships - You see the big picture, connect the dots between client goals and technology, and proactively guide clients toward better outcomes - You’re comfortable being both strategic and hands-on, balancing relationship management with execution - You love learning how things work and using insights to inform smarter decisions - You’re curious about AI and emerging technologies, and open to exploring how they can improve workflows and client outcomes - You thrive in a team environment and enjoy working across departments to deliver a seamless experience - You’re comfortable wearing multiple hats in a fast-paced, mission-driven company - You’re excited by the idea of supporting causes that make communities stronger and lives better What You’ll Bring - 2–4 years of experience in Client Success, Account Management, or related roles in SaaS, Marketing, or Nonprofit technology - Strong communication, presentation, and problem-solving skills - Experience managing multiple client accounts with a balance of strategic and operational needs - A consultative approach with the ability to identify value-add opportunities and drive renewals or expansions - Bonus: Familiarity with fundraising, digital marketing tools, or CRM systems - Bilingual (English/French) is a nice-to-have Why Join Us? - A mission-driven product where your work directly impacts how people give and connect with causes - A collaborative, supportive team that values creativity, curiosity, and initiative - Opportunities for growth as raisin continues to scale - Flexible, hybrid work environment - A chance to be part of something meaningful and have fun doing it Compensation raisin® expects to offer a base salary in the range of $60,000 – $75,000 CAD. Individual compensation within this range is determined based on job-related skills, experience, and location. Total compensation may also include additional benefits and growth opportunities. AI in Recruitment raisin® does not use artificial intelligence to evaluate or screen candidates during the recruitment process. Our team reviews all applications to ensure a thoughtful, human-centred hiring experience. Compensation $60,000.00 - $75,000.00 per year

• You'll report to the Director of Learning and spend most of your time in the thick of it with academics: running workshops, consulting on assessment redesign, and supporting teachers through pilot and enterprise rollouts. • Run workshops, webinars, and training sessions that academics actually want to come to • Build trust with current and prospective teacher users in one-on-ones and group settings, both in-person and online • Consult on assessment design: scaffolded, pedagogically sound briefs that help students do their best thinking • Handle inbound support for teachers and students (fast, clear, warm) • Manage multiple pilot and enterprise implementation projects from kickoff to go-live

Title: Partnership Manager Location: Cleveland, OH or Chicago, IL, OH Job Description: Title: Partnership Manager Employee Status: Full-Time Exempt Salary: Grade 4 Starting range of $75,000 – $85,000 | Chicago Starting range of $72,000 – $80,000 | Cleveland Reports to: Managing Director of Partnership Management Department: Capital Solutions Location: Chicago, IL or Cleveland, OH Hybrid: In office: T/W | WFH: M/Th/F Department Function: Capital is a critical resource that’s often beyond the reach of nonprofits serving communities with limited resources. IFF works hard to change that. For more than 30 years, IFF has specialized in flexible lending products that help nonprofits achieve their growth goals and best serve their communities. IFF’s clients include human services agencies, supportive housing providers, schools, health clinics, arts organizations, community centers and a full spectrum of other nonprofit organizations. Racial inequality in property values still exists today. IFF takes a different approach to underwriting that isn’t limited by appraisals but instead is informed by a deep understanding of nonprofit operations and the importance of nonprofit facilities to communities. IFF provides lending to our clients uniquely designed to serve nonprofits with no appraisals on commercial projects, as low as five percent up front, and long-term loans with no prepayment penalties. Loans can be used for acquisition, facility improvement, equipment and vehicles, and affordable housing. Capital Solutions is part of IFF’s Core Business Solutions which is a cross-cutting team that sits at the nexus of nonprofits, communities, and IFF technical knowledge. The group provides thought leadership and expertise to drive corporate strategy across markets. The primary business units in Core Business Solutions are Capital Solutions, Real Estate Solutions, Community Development Solutions, Home First, and Legal. The Organization IFF is a mission-driven lender, real estate consultant, and developer that helps communities thrive. Key to our success has been a deep sense of purpose, a broad perspective, and a relentless focus on achieving positive results. Across the Midwest we help clients from every sector, including human service agencies, health centers, schools, affordable housing developers, and healthy food grocery operators. Staff contribute extensive business experience and an unrivaled connection to the mission of IFF to the clients we serve. Equity, Diversity, and Inclusion Partnering to create thriving communities is at the heart of everything we do. We leverage knowledge, capital, and resources to advance equitable and transformational outcomes in under-resourced communities, guided by our commitment to be an inclusive, anti-racist and anti-oppressive institution that honors communities as asset-rich and as experts in their own stories. Basic Job Function The Partnership Manager is responsible for the active management of IFF loans post-close by monitoring borrower compliance, assessing areas of risk, evaluating a borrower’s long-term sustainability, identifying new opportunities for IFF Capital Solutions and Real Estate Solutions, and proactively mitigating potential loan defaults. IFF is looking for candidates with a commitment to the work we do who can demonstrate their creativity, diligence, enthusiasm, growth-mindset, thoughtfulness, and passion to make meaningful change in the areas of economic and racial justice. Requirements Core Responsibilities: 1. Manage a portfolio of 60-80 borrowers and loans, including: - In coordination with originating lender, serve as a borrower’s primary post-close contact for monitoring, servicing, modifications, and new loan requests and RES engagements. - Establish regular and proactive connectivity with borrowers to best match IFF products and services with organizational needs. - Post-close review of loan terms and conditions to verify all necessary information is in the loan systems in order to properly monitor ongoing compliance and key reporting and performance data. - Regular collection, review, and analysis of financial and other reporting information for risk monitoring and updated risk recertification. - Identify and elevate themes across the portfolio and keep up with relevant sector and/or geographic challenges and opportunities. - Conduct site visits in accordance with IFF Loan Policy Requirements to assess a borrower’s financial health, check collateral condition when warranted, and collaboratively identify potential risks and opportunities with borrower. - Work with originating lender and other staff as appropriate to address compliance needs, payment delinquency, and any required modification to loan terms and conditions. - Make recommendations on loan risk rating downgrades and upgrades, and perform analysis on risks to borrower funding sources, collateral, and changes in borrower leadership. - Maintain accurate and complete loan files on IFF systems and support requests for borrower and IFF Portfolio information as needed. 2. Implement IFF delinquent and monitored loan procedures and policies as required: - Monitor borrower delinquencies to resolve payment challenges and other borrower related issues, implement default processes including managing notice and other legal requirements with support from IFF Legal team, maintaining timely risk rating updates based on IFF risk rating concepts and policy. - Proactively manage borrower delinquencies through meeting with borrowers, requiring, obtaining, and reviewing borrower financial and cash flow statements, and developing action plans for bringing delinquent borrowers current on payments. - Discuss nonperforming loans/borrowers with Managing Director of Partnership Management, and if appropriate, make recommendations to transfer customers to Resolution Strategies using the Resolution Strategies Transfer Form. - Remain in communication with Resolution Strategies Partnership Managers and available to re-engage borrower if loan/borrower begins to perform again and risk rating improves. 3. Work with Capital Solutions staff to support compliance with portfolio and collateral monitoring procedures, assess, and test portfolio quality: - Support maintenance of a robust tracking system for borrower, loan, and collateral reporting/monitoring/compliance requirements. - Identify and share key trends and risks observed that may impact portfolio sectors and geographies. Support overall portfolio health by participating in regular reviews and stress testing. - Recommend modification to policies, procedures, and risk rating methods to improve risk identification and mitigation. 4. Work collaboratively with Closing and Construction Loan Administration team on borrowers with active construction loans to ensure compliance and line of sight through construction period. 5. Perform other projects as assigned. No job description can be entirely comprehensive, and the jobholder will be expected to carry out such other duties as may be required from time to time and are broadly consistent with the job description and status of the position within the organization. Performance Measures: - Achieve lending and program goals for portfolio performance, risk identification, and relationship deepening. - Recommend solutions to identified issues and challenges relating to loan program implementation. - Cultivate a culture of openness in information sharing. Encourage open communication, cooperation, and sharing of knowledge. - Accurate, thorough, and transparent assessment of risks, optimal solutions, and costs to remediate, including costs to carry nonperforming loans. - Model personal accountability that promotes ownership and engagement. - Build and maintain effective working relationships with colleagues, peers, and external partners. - Value and support differences in others and contribute to an inclusive work environment. - Demonstrate the willingness and ability to communicate effectively with people with diverse backgrounds and experiences, fostering a collaborative and caring community. - High level of work satisfaction with both internal colleagues and external partners and collaborators. Position Qualifications: Education: Bachelor’s Degree preferred, preferably in business, accounting, finance, or community development. Or 5+ years’ equivalent experience in a similar position. Previous Experience: · Two years of experience in commercial real estate or nonprofit lending required. · Experience working collaboratively with internal and external partners to find dignity infused solutions to challenges. · Some experience in areas of accounting, financial analysis, or evaluating credit for nonprofit organizations, commercial, small business, or industrial borrowers. · Ability to perform financial statement analysis including spreading financial statements and assessing cash flow metrics. Additional Requirements: Regular travel throughout the Midwest region; occasional early start or extended hours and evening or weekend work. Standard Benefits: Medical, dental, and vision insurance Paid time off 401(k) retirement plan with employer contribution Life Insurance Short and long term disability Work-Life Balance Benefits: Hybrid workplace Summer Fridays Employee Development Benefits: Professional development stipend Mentorship program Miscellaneous: Wellness programs Employee assistance Referral Bonuses IFF does not offer the following: - relocation package - 100% remote - provide sponsorship to applicants who require or will require a work permit. Check off only some boxes in the requirements listed above. Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every qualification. So, if you're excited about this role, we encourage you to apply. Application Instructions: Please visit the Careers section of our website to apply online. IFF values equity, diversity, and inclusion as part of its mission to strengthen nonprofits and the communities they serve. IFF is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Title: Placement Support Manager Location: Hybrid Remote Shelton, Long Beach, WA Job Type Full-time Description This position is a part of our Caregiver Support Program which now covers multiple service areas. This posting is for our Pacific Mountain area which encompasses Grays Harbor, Lewis, Mason, Pacific, Thurston counties. The Placement Support Manager is responsible for assuring the health, safety, and emotional well-being of all clients served by Youthnet’s Caregiver Support Program. The Placement Support Manager will develop and implement a Placement Support Plan that addresses the needs of each caregiver to provide the level of support required of each youth in their care. The Placement Support Manager will act under Youthnet’s mission and philosophy. TITLE: Placement Support Manager REPORTS TO: Caregiver Support Supervisor ESSENTIAL JOB RESPONSIBILITIES: Provide Caregiver Support Services to a caseload as assigned; - Provide individualized case support and coordination of services. - Development of the Caregiver Support Plans. - Delivery of Caregiver Support services. Caregiver Support services are activities that assist the caregiver in supporting a child or youth in their care to access needed medical, social, educational, and other necessary services. These activities include but are not limited to: - Developing a Caregiver Support plan with a caregiver for each youth placed into their care; - Helping the caregiver to monitor the child’s progress relative to the child’s service plan; - Assist in coordinating the child’s referral to services; - Providing case aide support; - Connecting the caregiver to community and cultural resources when appropriate - Assisting the caregiver with payment issues. - Assist caregiver and youth in building/maintaining a connection to their family and other important individuals in the youth’s life - Provide caregiver(s) with resources and skills training to increase their child/youth-specific parenting skills (including behavior management, culturally relevant connections/practices, independent life skills, etc.) - Assist with the creation and implementation of child-specific supervision plans as needed - Support caregiver in creating an individualized resource list (including daycare/after-school care, medical/dental services, respite care, cultural supports, mental health services, etc.) - Monitor foster homes for compliance with health and safety requirements as related to the child/children placed in the home. - Ensuring that services provided are documented in the individual client file. - Maintain liaison with parents, DSHS caseworkers, school staff, probation officers, therapists, and all other persons necessary for effective treatment. - Carry emergency on-call cell phone as established by agency protocol. - Other tasks as assigned COMMUNICATION: - Oral Communication: - Ability to relate to and interact with clients, foster parents, staff, and others in a professional, collaborative manner. - Communicate effectively in individual or group situations including demonstrating listening skills. - Ability to communicate with multiple customers including the people receiving support, foster parents, family support aids, biological parents, state personnel, and others. - Effectively advocate for people receiving support. - Ability to promote non-defensive, collaborative relationships. - Written Communication: - Ability to communicate effectively in writing using accurate grammatical form and ability to read and interpret written information. - Ability to write objective reports and maintain accurate documentation. - Ability to complete written requirements in a timely manner, consistent with contractual obligations. MANAGEMENT SKILLS: - Coach, train, and mentor foster parents and provide positive leadership and team building based on respect, cooperation, and competency; which embraces Youthnet’s mission, vision, and values. - Demonstrates excellence in work standards and tenaciousness in completing tasks. - Takes personal responsibility for actions. - Ability to effectively problem-solve and make decisions to include resolving crisis situations, and developing resolutions between parties. - Ability to work well with other team members by demonstrating ability to cooperate with others in the group using friendly, cooperative relations in accomplishing mutual goals and preparing assignments on time. - Demonstrates ability to communicate effectively with people receiving support, co-workers, parents, and supervisors. Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as requested by their supervisor. Requirements MINIMUM QUALIFICATIONS: - Support management staff must have: - A Master's degree in social services or a closely related field; OR - A Bachelor's degree in social services or closely related field; OR - Five (5) years full-time of documented experience working with children or youth in one or a combination of the following settings: - State-licensed in-home or facility-based daycare, or professional nanny; - School setting or early learning center; - Mental Health Hospital; - Juvenile Rehabilitation facility, detention center, law enforcement, or corrections; - A child placing agency, residential care program, or as a licensed foster parent; - Conducting supervised visits; or - Working as staff directly with children or families in a community service organization. - Complete a minimum of sixteen (16) hours of the following preservice training - Complete a minimum of twelve (12) hours of annual training - Willingness to attend agency-sponsored trainings and events; - Ability to access resources and support families; - Awareness and appreciation of other cultural backgrounds; - Ability to work flexible hours; - Ability to interact as a team member; - Excellent verbal and written communication skills; - Knowledge of computer software; - Appropriate telephone etiquette and skills; - Self-directed, ability to work with minimum supervision and support; - Ability to pass a Washington State criminal check; - Valid Washington State driver’s license and proof of insurance. - Ability to work onsite and in person at a Youthnet office, home visits for clients, and other in-person appointments - Ability to work remotely and have personal office space for remote work PHYSICAL AND MENTAL REQUIREMENTS: - Required to carry an on-call cell phone and effectively respond to crises both on the phone and, when necessary, in person. - Ability to accurately document needed information and case notes promptly. - May be required to assume a seated position at a computer or desk for extended periods. - Ability to greet the public, use the telephone, and effectively communicate with multiple customers, clients, co-workers, and contractors. - Ability to attend meetings/trainings/home visits. - Ability to work under stressful conditions that may include dealing with difficult people and handling multiple work assignments. EQUIPMENT NORMALLY USED: - Computer, cellular phone, printer, telephone, fax machine, and copy machine. Salary Description 22.00-27.49