Knowledge Manager, ServiceNow HRSD Type: Contract Category: Product Management Industry: Technology Workplace Type: Remote Reference ID: JN -042026-106392 Description: Our client seeks a Knowledge Manager to own strategy, governance, and quality of HR knowledge across employee, agent, and policy knowledge bases within ServiceNow HRSD. The role partners with COEs, People Experience, HR Shared Services, program leadership, and intranet teams to maintain a cohesive content ecosystem that powers Now Assist, AI Search, Virtual Agent, and agentic AI workflows. The position focuses on standards, taxonomy, metadata, and content design that improve AI accuracy, self-service adoption, and employee trust. The work includes analytics-driven optimization, cross-functional coordination, and continuous improvement of knowledge performance. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $75.00 to $85.00/hr. w2 Responsibilities: - Own the strategy and full content lifecycle across employee, agent, and policy knowledge bases with clear ownership, SLAs, and audit trails. - Develop and enforce global standards for governance, taxonomy, metadata, templates, accessibility, tone, and style. - Define article design standards for human readability and AI consumption and establish change management protocols tied to policy and service updates. - Ensure content is optimized for Now Assist for Search and agentic AI workflows, including structure, metadata, and accuracy. - Monitor AI Search relevance and performance and partner with platform teams to surface gaps and improve discoverability and deflection. - Own standards for knowledge blocks, structured fields, and metadata tagging and evaluate third-party AI tools for gap analysis and continuous improvement. - Partner with COEs, Service Owners, and Service Delivery Leads to keep content current, close knowledge gaps, and maintain accuracy of Employee Service Center widget content. - Collaborate with the intranet team to eliminate duplication and deliver a coherent, channel-agnostic content experience and prepare content for releases and enhancements. - Monitor performance metrics such as search success, deflection, AI response accuracy, and feedback and define and track KPIs for reporting. Experience Requirements: - Deep familiarity with ServiceNow HRSD knowledge management, knowledge bases, article types, knowledge blocks, versioning, and user criteria from a governance perspective. - Demonstrated ability to build and maintain content standards, style guides, and governance frameworks in a large, matrixed environment. - Strong writing, editing, and content design skills with ability to simplify complex HR topics for employee and agent audiences. - Working familiarity with Now Assist for HR, including generative AI search, case summarization, and agentic AI workflows, with understanding of content quality impacts. - Understanding of NLU, metadata, and structured content design principles that improve AI Search relevance accuracy. - Comfort evaluating and using third-party AI tools for content gap analysis, quality scoring, or knowledge health monitoring. - Strong cross-functional collaboration across COEs, HR Operations, product and platform teams, and enterprise content organizations with intranet or multi-channel experience. - Analytical ability to interpret knowledge performance data and translate insights into prioritized, actionable improvements. - Project management discipline for content calendars, review cycles, and release-aligned publishing with familiarity with HR policy domains and compliance requirements. - 5+ years in HR Operations, Knowledge Management, HR Communications, or HRIS/HR technology roles. - 2+ years with ServiceNow HRSD in knowledge management, taxonomy design, content lifecycle operations, and governance (strongly preferred; comparable enterprise HRSD platform experience considered). - 1+ year working with Now Assist for HR, AI Search, or Virtual Agent in a governance, oversight, or optimization capacity Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: · When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc. · Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

• Coordinate commercial activity within in-field teams to ensure targets are reached for increasing sales within an assigned geography • Create, implement, and communicate District Sales Plan and monitor progress • Maximize market, segment, and team dynamics to drive both top- and bottom-line results • Ensure smooth, collaborative efforts in both day to day and long term business execution • Set tone and pace for business process and organization • Understand and present a market and franchise/business point of view when leading teams • Coach, mentor, educate and develop direct and indirect team members to enhance individual skills and elevate overall team performance • Hold direct reports accountable to behaviors and expectations • Provide direction and insights to key internal partners in business planning process • Consistently exemplify the AbbVie Ways of Working

Title: Part time Lodge Manager - Gifford Lodge Location: Twickenham United Kingdom Job Description: - Salary: £21,429 per annum, plus excellent benefits - Hours: Monday to Friday, 09:00 am to 3:30pm with a 30 min for lunch, 30 hours per week - Location: Gifford Lodge, Twickenham, London, TW2 5TP About the role Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a 'friendly neighbour', you'll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more! Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. You'll be the trusted, 'go-to' person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding. About you Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills. How you'll be rewarded - Annual holiday entitlement of 24 days (Pro rata) + Bank Holidays - A day off on your Birthday - Life Assurance - Eye Care reimbursement - Colleague Introduction reward scheme - Professional development and qualifications - Thorough induction and ongoing training - Immensely rewarding work About us We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.

Case Manager | CFSS Harry Meyering Center supports people with developmental and intellectual disabilities in their homes and community. Do you have great organizational skills and the ability to communicate social services to individuals with disabilities? As a facilitator, or case manager, you will consult with families throughout the state of Minnesota both in person and remotely. Consultation Services is a service for Community First Service and Supports (CFSS). This is a new program being developed in Minnesota. Consultation Facilitators work as case managers and work alongside the individual and their team to ensure that they have seamless access to services. You will help individuals develop a service plan for themselves to use CFSS services, teach about the program through orientation, provide guidance, conduct meetings, troubleshoot issues, and communicate with individuals and their families. We are looking for great team members who are passionate about person-centered planning, self-direction, and independence for people with intellectual and developmental disabilities. Schedule: Monday – Friday, 8:00 am – 4:30 pm. Occasional nights or weekends may be needed. Position type: Remote, must have reliable transportation for in-person intake meetings. Location: This position will be a remote position after the completion of in-person training that occurs for the first month of employment. Training would occur at HMC's Mankato office. Wage: $24.00 per hour plus mileage. Job Duties and Responsibilities: - Utilize person-centered planning methods to assist participants in developing tailored plans to meet their needs. - Independently understand and communicate CFSS program rules to participants. - Implement CFSS Consultation Services, including explaining the program, developing and monitoring plans, and providing guidance and training through various formats (in-person, online, webinar). - Conduct meetings with participants as per CFSS requirements. - Write clear and accessible documentation for participants. - Assist participants in identifying health and safety risks, including staffing, emergency plans, and worker development. - Educate participants on employer responsibilities using budget models, including tracking competencies and training. - Review plans to ensure they meet individual needs and comply with CFSS services scope. - Communicate professionally with participants, guardians, parents, case managers, and other providers. - Handle sensitive information with discretion and maintain privacy. - Promote diversity, equity, and inclusion. - Ensure HIPAA compliance in all communications, both internal and external. - Adhere to health and safety policies and procedures. - Participate in professional development opportunities. - Perform other duties as assigned. Qualifications: - Must be 18 years of age or older. - Must pass the MN Department of Human Services Background Study. - Bachelor’s degree in a field related to human services or equivalent experience. - OR one of the following: - One year of full-time experience providing direct services to people with disabilities or individuals over age 65. - Experience coordinating or directing services for people with disabilities or individuals over age 65, including self-directed services. - Experience coordinating their own services. - Additional Qualifications: - Completion of a DHS-approved training module of at least six hours on person-centered planning, the Vulnerable Adult Act, and the Maltreatment of Minors Act. - Valid driver’s license and clean driving record verified by our insurance carrier. - Excellent verbal and written communication skills, with the ability to interact effectively with individuals, support teams, case managers, family members, and colleagues. - Self-starter with strong interpersonal and problem-solving skills, capable of responding to emergencies. - Strong organizational skills, ability to handle multiple, competing priorities. - Proficiency in technology programs (e.g., Outlook, Excel, Word, Adobe, PowerPoint), with a willingness to learn new systems. - Ability to work collaboratively with colleagues and independently to fulfill job responsibilities. - Strong documentation skills and familiarity with systems, routines, and programming. - Preferred qualification of fluent in understanding and speaking multiple languages other than English. Physical Requirements: - Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. - Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. - Must have the ability to regularly kneel, crouch; occasionally required to sit, climb, and balance. - Must regularly lift and/or move up to 10 pounds; occasionally lift or move 50 pounds. What are the perks? - Paid training provided. - Flexible Scheduling - Helping people live their best lives. - Overtime pay. - Referral Bonus Available - Competitive pay and benefits for full-time employees. If you have any questions about the opportunities for the Facilitator position and joining our team, please feel free to reach out via email: hr@harrymeyeringcenter.org or phone: (507)387-8281 Harry Meyering Center, Inc. is an Equal Opportunity Employer It is the policy of HMC to afford equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, mental or physical disability, sexual orientation, status with regard to public assistance, or any other characteristic protected by law. This policy applies to all aspects of the application process and employment relationship, including but not limited to hiring, promotion, transfer, demotion, termination, discipline, benefits, and other terms and conditions of employment.