DescriptionWe are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before. With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration. We are looking for an Engineering Team Lead to build and lead the core team for the sales CRM product. The core team is responsible for building the main product capabilities used by our users on a massive scale. Building 0 to 1 features and infrastructures, designing a technical vision and supporting our hyper-growth. The CRM group runs as a startup within monday.com inspired by monday’s special culture and values. We believe in creating independent teams that can run fast and make an impact. More information about our product - https://monday.com/crm #LI-DNI About The Role - Lead a development team - recruiting top talents, mentoring, building processes, engineering culture, etc. - Grow a team of talented engineers building & leading the CRM product architecture and horizontal services. - Lead the research and adoption of new technologies. - Be both a technical leader and a people manager. - Key member in the group’s leadership forums, overseeing employee development and growth. Requirements - Experience managing a team and leading projects hands-on from start to finish - 2+ years of proven management experience. - Experience building web applications from scratch in a production environment - Passion for both client-side and server-side development - A "growth mindset," including strong analytical, inquisitive, and data-driven experiences. - Ability to collaborate with teammates and people from different departments to brainstorm, set targets, and devise solutions. - Problem solver: Has the ability to break down complex requirements into actionable tasks. - Impact-driven, user and business oriented. - Strong sense of responsibility, ownership and mindset of “get things done”. - Degree in Computer Science (not a must; we're always looking for super talented people) Social TitleEngineering Team Lead (monday CRM) Social DescriptionWe are looking for an Engineering Team Lead to build and lead the core team for the sales CRM product. The core team is responsible for building the main product capabilities used by our users on a massive scale. Building 0 to 1 features and infrastructures, designing a technical vision and supporting our hyper-growth. The CRM group runs as a startup within monday.com inspired by monday’s special culture and values. We believe in creating independent teams that can run fast and make an impact. More information about our product - https://monday.com/crm Our Teammonday sales CRM is a startup business unit within the company. It is taking aim at the massive sales CRM market. We just launched the product last year and we already see its crazy growth and success, with over 13K paying accounts and an exponential ARR growth.

• Handle incoming calls from members and healthcare providers • Assist with benefits, claims, billing, and eligibility questions • Document interactions and resolve customer issues • Escalate complex cases as needed

• Respond to customer inquiries primarily through tickets and emails, with occasional phone calls, taking ownership of issues from initial contact through resolution. • Review account data, transactions, system behavior, and internal tools to understand what’s happening and provide accurate, well-reasoned responses. • Deliver responses that are structured, calm, and human, especially in situations involving stress, urgency, or financial impact. • Know when an issue can be resolved within scope, when partial solutions are appropriate, and when escalation is necessary. • Handle emotionally charged interactions professionally, guiding customers toward realistic outcomes without defaulting to escalation or deflection. • Work with internal partners such as Engineering, FinOps, Compliance, and Collections to resolve edge cases and improve processes. • Identify recurring issues, unclear processes, or gaps in documentation, and provide constructive feedback to help improve operations, SOPs and the overall support experience.

Qualified has been acquired by Salesforce! View the press release here. About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Qualified is looking to add a new member to our Technical Support team as we scale our world class support. As a Technical Support Specialist, you will be responsible for handling support requests, being the technical resource aligned to our Qualified Success Architect team, and acting as a connection between support and engineering. You’ll be working on the cutting edge of the next generation of sales and marketing technology, wearing lots of hats, and helping us transform our customer experience. If you love helping others, solving puzzles, and working on an agile team this is the place for you. Responsibilities: - Actively managing the support queue to answer and resolve product-related issues by working on cases in a timely manner and answering questions via a number of channels including live chat, email, and video calls. - Supporting our Success Architect team through a deep and technical understanding of the product and joining them on calls as an additional technical resource for customers. - Working cross-functionally with our engineering team to diagnose, debug, and report on operations-related problems for existing customers and leverage technical knowledge to investigate, diagnose, and triage bugs. - Working collaboratively with our product team to understand, prioritize and implement customer feedback into actionable insights that help shape the product roadmap. - Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base. - Working on our incident response team to provide critical communication to our customers and internal staff during incidents. - Assisting and supporting leadership in improving the speed and efficiency of our customer operations strategy and experience. Qualifications: - You have the ability to explain complex features and functionality to technical and non-technical users with empathy and technical expertise - 3+ years of experience providing support in a B2B SaaS company - Bachelors degree - You are located in either PST or MST - Excellent interpersonal, communication, and writing skills - Extensive knowledge of Salesforce CRM - Working knowledge of marketing automation systems (ie Marketo, Pardot, Hubspot, Eloqua) - Working knowledge of Javascript and API errors - Knowledge of web technologies (website architecture, custom forms, UTM parameters, etc) - Passion for making customers successful with software solutions - You enjoy analyzing issues and digging into complex problems - You’re persistent in getting to the bottom of those complex problems. At Qualified our technical support team never has the same question twice and involves researching technical nuances. - The idea of wearing many hats and getting involved in lots of projects outside your day to day is exciting to you and you’re up for the challenge. - You’re interested in growing your career in Technical Support and helping us grow an amazing team. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.