• Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions. • Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations. • Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations • Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals • Partner with the finance team to ensure healthy price points • Extending contracts for multiple years • Become intimately familiar with customer contracts and NiCE billing methods • Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer. • Maintain working knowledge of NiCE products/services • Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer • Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel. • Communicate effectively and professionally with internal and external stakeholders. • Investigate areas of risk and prepare course of action/recommendations to minimize risk • Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities

• Drive Channel Sales Growth: Own and execute the sales strategy for the assigned territory, consistently achieving or exceeding quota through channel partners. • Pipeline Development & Forecasting: Build and maintain a strong, qualified sales pipeline; deliver accurate monthly, quarterly, and annual forecasts. • Partner Relationship Management: Develop and nurture strategic relationships with distributors, resellers, and key enterprise accounts to drive long-term growth. • Channel Strategy & Enablement: Design and implement effective channel sales strategies, including partner enablement, joint go-to-market initiatives, and sales programs. • Joint Business Planning: Create and execute joint business plans with partners, aligning on revenue targets, growth strategies, and execution tactics. • Territory & Partner Governance: Manage strategic partner engagements, including annual planning, quarterly business reviews (QBRs), and performance tracking. • Solution Selling & Value Positioning: Translate the company’s cybersecurity value proposition into compelling partner-led sales motions, proposals, and customer presentations. • Incentive & Growth Programs: Identify and implement creative incentives and promotional opportunities to accelerate partner-driven sales. • Product & Market Expertise: Act as a subject matter expert on the company’s cybersecurity solutions, supporting partners and customers with technical and business insights.

• Own and drive revenue growth across your category-specific partner portfolio, with a primary focus on increasing rev share, pipeline, and co-sell performance • Develop and execute strategic revenue plans for each key partner, including clear targets for lead generation, deal influence, and closed-won revenue • Drive partner accountability to revenue outcomes, ensuring partners are actively contributing pipeline and aligning to mutual growth goals • Lead Quarterly and Annual Business Reviews (QBRs/ABRs) with a strong focus on performance, ROI, and forward-looking revenue strategy • Own and expand monetization levers within your portfolio, including co-selling, listing optimization, expansion plays, sponsorships, and pay-to-play opportunities • Collaborate with Marketing to drive demand generation, including co-marketing campaigns, events, and sponsorship initiatives that generate measurable pipeline • Create and drive innovative exposure and enablement strategies to increase partner visibility with BambooHR sellers and improve partner attach rates in deals • Serve as the subject matter expert (SME) on your partners’ solutions—clearly articulating their value, use cases, and differentiators to internal teams to support deal success • Monitor, analyze, and report on partner performance, including revenue contribution, pipeline generation, conversion rates, and ROI across all monetization streams • Maintain a deep understanding of your category landscape, including key players, competitive dynamics, and emerging trends to inform partner strategy and prioritization

Job Title: Account Manager - Bilingual (English/Spanish) Location: Remote The Account Manager serves as the primary business contact for the client and is responsible for client& sales partner satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will/ should build relationships with clients and brokers to encourage new and repeat business opportunities. Responsibilities: - Responsible for all client/broker communications, conflict resolution, and compliance on client deliverables and revenue. - Review all major deliverables to ensure quality standards and client expectations are met. - Ensure that client issues are dealt with in an efficient manner, informing the Manager of any problems that may arise. - Handle PUC complaints & escalations. - Managing customer expectations. - Responsible for retention of customers. - Communicate the client's goals and represent the client's interests to the team. - Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. - Understanding of company capabilities and service, and effectively communicate all offerings to the client. - Assist team through difficult issues, by finding solution driven results. - Ensure that clients are kept happy and always satisfied by always providing prompt response and solutions to their challenges - Serve as the primary relationship owner for assigned large partners with responsibility for retention and account manager support - Reports to the TL of Account Management, providing regular input on all account activity, including complaints and escalations. Requirements: - Bilingual - fluent in English/Spanish - Proven Account Management skills required in order to create, maintain, and enhance customer relationships. - Canadian Energy Market Knowledge will be an asset. - Minimum 2 years of Account Management experience - Extremely detail oriented - Technical competence - Motivated, goal oriented, persistent and a skilled negotiator - High level of initiative and work well in a team environment - Excellent written and oral communication skills - Handles stressful situations and deadline pressures well - Plans and carries out responsibilities with minimal direction - Consultative skills required to work with customers and brokers Compensation (Canada): $42,540 – 57,430. *This range reflects base pay only. Average annual commission earnings is $8,500 CAD. Disclosures: Just Energy is committed to fostering an inclusive and accessible work environment. We value diversity and do not discriminate on the bases of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or any other grounds protected by the Ontario Human Rights Code. This posting is for an existing vacancy. Just Energy does not use Artificial Intelligence to screen, assess, or select applicants for this position.