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NICE logo
NICE

Make experiences flow.

Renewal Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 5,001-10,000Since 1991H1B SponsorCompany SiteLinkedIn

Location

New Jersey

Posted

88 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Renewal Account Manager

NICE

• Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions. • Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations. • Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations • Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals • Partner with the finance team to ensure healthy price points • Extending contracts for multiple years • Become intimately familiar with customer contracts and NiCE billing methods • Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer. • Maintain working knowledge of NiCE products/services • Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer • Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel. • Communicate effectively and professionally with internal and external stakeholders. • Investigate areas of risk and prepare course of action/recommendations to minimize risk • Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities

Job Requirements

  • Bachelor’s degree in Information Technology or Business Administration or related field or equivalent work experience
  • 4+ years applicable experience in contract negotiation
  • 4+ years in contact center or service delivery
  • Experience with SAAS billing models
  • Demonstrated experience in a fast-paced environment and meeting customer contract timelines
  • Demonstrated experience working independently with little to no daily supervision
  • Ability to pivot between negotiation projects
  • Ability to multitask responsibilities
  • Exhibit adaptability and responsiveness by embracing change and implementing necessary adjustments to support evolving business needs and customer expectations.
  • Thrive in uncertain environments by maintaining focus and productivity amid incomplete information or shifting parameters.
  • Tracking and reporting on renewal metrics, such as renewal rates.
  • To be innovative with strategic ideas and approaches in negotiation
  • To have Problem solving and critical thinking skills
  • To be able to effectively communicate with high level customer stakeholders such as CEOs, CTOs, and CFOs.
  • To be Efficient with Microsoft office applications, PowerPoint, and Salesforce.

Benefits

  • Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
  • There are endless internal career opportunities across multiple roles, disciplines, domains, and locations.

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