• Provide therapy services to clients • Maintain a private and professional environment for conducting sessions • Collaborate with BetterHelp team to ensure client satisfaction • Manage client caseload effectively.

• Provide therapy to clients in a virtual setting • Handle client inquiries and maintain personal caseload • Collaborate with the BetterHelp team for support and resources

• Conduct synchronous nutrition counseling sessions with patients (60min initial and 30min followup) to support their individual medication assisted weight loss journeys. • Proactively manage common GLP-1 and AOMs side effects (nausea, constipation, reflux, reduced appetite, risk of lean-mass loss) through personalized nutrition strategies that preserve muscle mass, support adequate protein and fiber intake, and enable sustainable weight loss. • Apply evidence-based behavior change techniques (motivational interviewing, SMART goal-setting, CBT-informed coaching) to build self-efficacy and long-term lifestyle change. • Adapt care plans in response to changes in medication or dosing, insurance coverage, weight-loss plateaus, or evolving patient goals, in partnership with the prescribing clinician. • Followup with patients via asynchronous messaging to address questions • Coordinate care with Found clinicians, and member support team leveraging Found’s internal EMR provider messaging function. • Serve patients with high standards of personal and professional integrity and ethics, with the ability to practice a high level of confidentiality. • Complete session documentation (including ADIME notes, patient communication, and care team follow-up messages) in a timely manner for processing and reporting. • Leverage Found’s technology platform to keep patients engaged in their care journey between sessions. • Stay up to date on current nutrition topics.

• Execute a high volume of outbound and inbound calls to follow up on consumer samples and other leads generated by specific campaigns. • Foster interest in Convatec products through dialogue with patients, effectively identifying customer needs and presenting tailored information. • Provide solutions that will positively impact consumers and support Convatec’s portfolio of products and services. • Handle inbound and outbound phone calls regarding product and customer service issues. • Collaborate with additional me+ resources to ensure a thorough consultative experience. • Plan and prioritize time and sales/support activities to maximize opportunities to achieve revenue goals. • Meet and exceed monthly efficiency, activity, and sales targets/goals. • Provide a positive customer experience, life-improving advice, and solutions using a structured approach with the goal of capturing sales. • Ensure all customer interactions comply with established guidelines and regulations. • Develop a deep understanding of Convatec’s product range and competitive market dynamics to provide accurate information and support. • Provide campaign feedback and consumer insights to the marketing team. • Effectively operate computer-based contact and database management programs, accurately completing customer profiles, relevant post-call notes, sample activities, literature fulfillment requests, and possible follow-up steps. • Participate in team development activities, including receiving coaching and training with colleagues regularly. • Convey a positive and professional phone image.