• Answer HR Helpline Calls in team member’s native language; including both English and French Canadian • Act as initial escalation for Canadian inquiries • Support administrative responsibilities related to supporting Canada • Respond to questions on administrative procedures and practices via multiple channels • Provide general answers and solutions to inquiries and requests associated with human resources matters • Ensure process excellence, compliance and effective service delivery of HR administrative programs • Document intake from team members and escalate as needed by transferring the case to the appropriate resource • Assist with the development of knowledge base articles and translations as needed

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The HR Representative serves as a key support function within the Human Resources department, providing administrative and operational assistance to employees and management across the organization. This role is essential in ensuring smooth HR operations and positive employee experiences. What You’ll Do - Troubleshooting & Issue Resolution: Accurately diagnose and resolve HR, payroll, benefits, and Workday-related questions; develop effective solutions and document all interactions in the HR System - Cross-Functional Collaboration: Partner with HRIS, HRBPs, payroll, benefits, and employee relations teams to escalate complex tickets and concerns - Talent Acquisition Support: Collaborate with Talent Acquisition on offer processes and assist with recruiting system troubleshooting - Workday Administration: Provide proficient support for employee and leader transactions within Workday - Regional Process Expertise: Maintain detailed knowledge of HR processes and procedures across all supported countries in the region - Quality Assurance: Review own work and that of others to ensure quality, accuracy, and relevance - Stakeholder Communication: Use clear, structured communication when influencing and connecting with colleagues and employees - Compliance & Audits: Assist with gathering and updating information for internal and external audits - Confidentiality: Ensure all employee information is maintained with strict confidentiality - Project Support: Support special HR initiatives and company-wide projects as needed - Required Knowledge, Skills & Abilities What We’re Looking For - 1-3 years of professional HR, Workday, payroll, or benefits experience - Passion for excellence in client service, including proactive anticipation of needs. - Ability to operate effectively in a fast-moving, matrix environment. - Experience supporting remote employee populations or Shared Service environments. - Excellent phone etiquette and communication skills. - Ability to work independently from a home office environment. - Workday proficiency (preferred). - Bilingual in English and Spanish required. - Fresh Service or ServiceNow experience (helpful). - Strong organizational skills and meticulous attention to detail. Location San Jose, Costa Rica The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. - Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. - Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. - Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. - And much more! This role is for CWT, a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

**Be sure to review our state-specific Doula job postings to see if we're hiring in your state of residence before applying for this position.** Role Description Your North Star: As a doula serving Pomelo patients, you will educate and guide expecting and new families throughout pregnancy, birth, and the postpartum period. You will play a vital role in improving birth outcomes by ensuring that families feel supported and empowered during this transformative time. This is a 1099 independent contractor role and is not an employment (W-2) position. As an independent contractor, you will not be eligible for employee benefits, including but not limited to health insurance, paid time off, workers’ compensation, or unemployment benefits. Pomelo Care will provide services to support your independent practice, such as client matching, billing, and administrative support. Support for Your Doula Practice By joining the Pomelo community, we provide the support you need to focus on what you do best -- caring for families. - Focus on Care, Not Paperwork: We handle the credentialing, billing, and administrative hassle of accepting insurance. You get reliable and timely payment for your work without the back-office headache. - Grow Your Client Base: We provide client outreach support to help you connect with families who need your services. - Comprehensive Support: You’ll have access to dedicated administrative and technical support to navigate our systems, as well as charting and documentation support to streamline your workflow. - A Thriving Peer Community: Connect with a vibrant and growing network of hundreds of doulas. Access the Pomelo Doula community for peer support, shared learning, and connection. - Maintain Your Flexibility: You choose how many clients you see through Pomelo, allowing you to set the hours and workload that fit your life. To join Pomelo’s growing community, you have: - Completed certification/training as a birth and/or full spectrum doula. - Experience working as a doula with an in-depth understanding of pregnancy, childbirth, breastfeeding, and postpartum recovery. - Strong verbal and written communication skills, with the ability to connect with families from diverse backgrounds both virtually and in-person. - Comfortable using telehealth platforms, video conferencing tools, and electronic documentation systems. - Have availability for virtual and in-person work, as well as evenings and weekends, to accommodate the needs of families. Credentialing Process & Next Steps Once you apply, our team will guide you through the credentialing process, which includes: - Meet with someone from our recruitment team for a 30-minute video call - Provide proof/verification of: - Medicaid Provider ID - Doula training/certification - NPI number - Adult & Infant CPR/First Aid certification - Personal liability insurance - Complete a background screening Why you should join our team By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Job type: Part-Time (less than 20hrs/week) Location: Remote Intended Start Date: As soon as possible Who we are: Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform. Whom we are looking for: Think Academy specializes in providing online math education for students in North America. Our curriculum aligns with U.S. Common Core State Standards (CCSS) and supports students across upper elementary, middle school, and high school levels. Through personalized, one-on-one instruction, we help students strengthen foundational skills, improve academic performance, and build confidence in problem-solving. We are currently seeking Remote Math Tutors to support project testing and ongoing curriculum development. What You Will Do: - Deliver one-on-one online math lessons for students in Grades 5-8 across North America, aligned with the CCSS framework - Teach in English using interactive and student-centered methods to promote engagement, strengthen core concept understanding, and address questions in real time - Prepare lesson content based on individual student needs, ensuring well-structured and high-quality instruction - Provide timely feedback and targeted guidance to support student understanding and continuous improvement How You Can Be Qualified: - Bachelor’s degree or above; majors in Math, Education, or related fields are preferred - Teaching experience or a valid teaching certificate is highly preferred - Available and willing to work during weekday evenings and weekends - Excellent communication and interpersonal skills - Bilingual in Mandarin Chinese is preferred Pay: Pay starts from $20–25/hr, with opportunities for promotion and salary increases twice a year. - Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.