Role Description Our Virtual Bankers, located in Missouri, are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from Interactive Teller Machines (ITMs) as well as via phone or other channels. Work schedule may include some weekends and evenings and requires excellent attendance and punctuality. - Process a variety of transactions through ITMs including, but not limited to, checking and savings deposits and withdrawals, transfers, and account balance inquiries; detecting fraud when possible. - Facilitate the ITM process for clients by providing step-by-step guidance through the ITM process. - Connect to clients in a way that makes the video interactive solution a personable experience. - Monitor ITM machines to ensure they are working properly. - Assist systems support associates and vendors to resolve any issues pertaining to the physical ITM and associated software, as needed. - Manage incoming and outgoing calls, representing the bank in a positive, courteous, and professional manner. - Assess clients' needs and cross-sell or make sales referrals of bank products and services. - Assist in online account opening fulfillments and onboarding of new bank clients. - Process and perform check back of various remote banking duties to ensure accuracy and compliance with standards and procedures; detect potential fraud when possible. - Meet or exceed established referral goals. - Maintain knowledge of cyber threats and best practices to minimize risks to the organization. - Provide regular feedback to identify opportunities to improve Banker Center process, procedures, and training materials. Qualifications - High School diploma or equivalent. - Minimum of three years experience in banking, customer service, or other related area required. Bank teller or new accounts experience preferred. - Bi-lingual or Multi-Lingual a plus. - Strong customer service orientation. - Ability to maintain a friendly, helpful, and courteous attitude when working with clients or co-workers under diverse conditions. - Ability to communicate, verbally, through video. - Experience communicating via virtual technology (Skype, Face Time, Video Conf.). - Comfortable on camera, maintaining a friendly and professional appearance. Compensation Disclosure The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance. A reasonable estimate of the current pay range is $18.00 - $22.00 per hour.

• Manage executive calendar, email, and daily administrative workflows • Ensure all assigned tasks are completed without repeated follow-ups • Provide daily updates confirming task completion and status • Convert ideas, discussions, and priorities into structured plans, checklists, and timelines • Own projects from ideation through execution and completion • Build and maintain scalable operational systems and documentation • Review contracts for accuracy and ensure proper uploads (24–48 hour turnaround SLA) • Manage transaction coordination using SkySlope • Support CRM workflows using BoldTrail • Maintain compliance-ready documentation and audit trails • Support agents with technical troubleshooting and system guidance • Assist with onboarding documentation and training materials • Maintain and update structured onboarding and operational checklists • Ensure smooth handoffs between processes and team members • Provide clear, structured updates on ongoing tasks and initiatives • Prepare weekly coaching call materials and agent performance summaries • Track agent metrics and assist in monthly performance reporting • Escalate issues proactively when blockers arise • Identify and flag promising leads for follow-up • Perform initial outreach where needed (non-closing role) • Ensure timely routing of leads to leadership for follow-up • Manage social media updates and agent recognition posts • Support retention efforts through communication and engagement initiatives

About Valatam We’re Valatam,  a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people. About the Role Provide high-level support to U.S. executives as a remote bilingual assistant from Latin America. Manage calendars, emails, and executive projects in a fast-paced environment. Key Responsibilities - Manage executive calendars and emails. - Schedule and coordinate meetings across time zones. - Prepare presentations, reports, and documents. - Record meeting minutes and follow up on tasks. - Maintain confidentiality and professional communication. - Other similar or related tasks.

About Valatam We’re Valatam,  a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people. About the Role Provide high-level support to U.S. executives as a remote bilingual assistant from Latin America. Manage calendars, emails, and executive projects in a fast-paced environment. Key Responsibilities - Manage executive calendars and emails. - Schedule and coordinate meetings across time zones. - Prepare presentations, reports, and documents. - Record meeting minutes and follow up on tasks. - Maintain confidentiality and professional communication. - Other similar or related tasks.