First Bank

Role Description Our Service Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from our phone channel. - Serve as the first point of contact for Tier 1 support issues and service requests for our clients and make sound decisions quickly. - Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-2 and above) if needed. - Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions. - Contributing to the accomplishment of individual, team and First Bank performance goals. - Learn internal systems, processes and master quality service standards. - Make connections with First Bank team members with whom you will be interacting most frequently. Qualifications - High school diploma or general education degree (GED) required. - A minimum of 1 year client service experience and/or training; or equivalent combination of education and experience. - Previous contact call center experience preferred. - Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required. Compensation Disclosure The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance. A reasonable estimate of the current pay range is $15.50 - $19.00.

Role Description As an Associate Technical Support Analyst, you will have general knowledge of networking environments for the support of computer systems and end user incident/problem resolution. You will resolve moderately complex issues regarding operations, up to and including installations, set up, error messages, status of system(s) and downtime procedures. Your ability to effectively prioritize and execute tasks in a high pressure environment will enable you to successfully complete the following tasks: - Provide technical support Monday - Friday from 10:30 AM - 7:30 PM plus every 5th Saturday from 8:00 AM - 2:00 PM. - Answer incoming technical support calls regarding both hardware and software, including but not limited to desktop operating systems, office suites, e-mail systems, and other daily used company-wide technology devices and software. - Properly route high priority calls to the proper department that supports the specific group for troubleshooting and resolution, including but not limited to Network Services, Server Support, Application Support, and Production Support. - Provide coordination for more complex support calls, ensuring that the customer is always informed of the latest information regarding the call. - Keep other analysts as well as the TSC supervisor abreast of any updated information. - Re-set user passwords for all systems within the organization as necessary. - Install, configure and administer computer hardware and software. - Work with manager to analyze system requirements and existing business processes. - Respond for diagnosis of interrupted processes and inefficient processes. - Be assigned to and work on special projects in branch and department locations including branch closures, new branches, remodels, relocations, mass equipment refreshes and similar. - Analyze and take corrective action for computer hardware and software to resolve technical and schedule issues. - Provide support during non-standard business hours, which include early mornings, evenings, weekends and holidays in required circumstances and may require branch visit trips. Qualifications - High School diploma or general education degree (GED). - A minimum of two years' experience and/or training or equivalent combination of education and experience. - A minimum of one year experience as a support specialist, systems administrator or computer technician. - Basic knowledge of Windows Operating systems and desktop software. - General knowledge of networking environments. - Proven ability to work in a team-oriented, collaborative environment. - Takes direction and completes work in an accurate and timely manner. - Ability to effectively prioritize and execute tasks in a high pressure environment. - Strong customer service and organizational skills. Compensation Disclosure The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance. A reasonable estimate of the current pay range is $21.33 - $27.00.

Role Description The Warehouse Funding Coordinator is responsible for initial wire release at the onset of new loans by working the loan queue and funding the individual mortgage loan submissions submitted by mortgage bankers (originators and document preparation companies) via the bank's Warehouse System of record. All pertinent and required loan information is mapped directly from the mortgage banker's upload to the Bank's Warehouse System. The funder will verify that all information in the loan package is consistent and appears to be correct and that the terms of the mortgage meet the terms of the investor takeout commitment and the bank's internal guidelines. The Funding Coordinator performs all duties in accordance with the company's policies and procedures. Key Responsibilities - Receive warehouse lending funding requests for various products via file uploads in the bank's Warehouse System. - Process the file for funding approval and release of the wire to the closing agent. - Review loan files for completeness and ensure all required loan documentation is received. - Validate data against supporting documents. - Communicate with warehouse clients by responding to inquiries via phone and email in a timely & professional manner. - May be backup to processing of daily warehouse payoffs of loans. - Familiar with the bank's departmental guidelines for quality control of each loan file to ensure the loan meets the guidelines. - Verify and approve title agencies as needed if they are not already set up and approved in the Warehouse System. - Responsible for cross-training with other departments to assist when other team members are out. - Complete and pass all required regulatory compliance training assigned by the bank. - Comply with privacy policies and procedures to maintain customer confidentiality and information protection. Qualifications - Prior Warehouse Lending experience strongly preferred. - Mortgage Loan Processor experience a plus. - Meticulous with the ability & desire to learn new tasks. - Superior customer service skills and attitude required. - Strong verbal and written communication skills required. - Proficient in Microsoft Office Word & Outlook; Excel is a plus. - Experience with or the ability to quickly learn the bank's Warehouse System of record. - Must be familiar with loan documentation or ability to train quickly. - Strong organizational skills with a willingness to adapt to change as needed in a demanding environment required. - Ability to manage multiple tasks, projects, and deadlines simultaneously. Compensation Disclosure The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance. A reasonable estimate of the current pay range is $21.85 - $26.77.

Role Description The Warehouse Lending Specialist position will be a client-facing role with internal duties and responsibilities. This person will be expected to correspond with clients in a timely, respectful, and professional manner. - Funding: Work in unison with peers in managing funding requests, processing additional wires, new title agent approvals, and end-of-day reporting requirements. - Collateral: Receive, process, and release all collateral (notes). Responsible for the safekeeping of the note in a fire-proof vault while in First Bank’s possession. - Settlements: Assist in processing daily settlements and manage the flow of settlement wires to ensure the GL’s balance daily. This is a Funding role within Mortgage warehouse lending. Mortgage Warehouse knowledge is a plus but not required. Basic knowledge of industry products is preferred. Qualifications - High School diploma or equivalent. - Proficient in Microsoft Office product Suite: Outlook, Word, & Excel. - Experience with or ability to quickly learn the bank's Warehouse System of record. - Familiarity with loan documentation or ability to be trained quickly. - Prior mortgage warehouse lending experience preferred, but not required. Requirements - Responsible for corresponding with clients in a timely, respectful, and professional manner to meet daily demands of SLAs. - Adhere to various types of funding requirements per industry product codes/document types. - Process loan settlements to balance to GL’s daily. - Receive, process, and ship collateral to the final takeout investor, ensuring it meets all requirements. - Confirm borrowers' signatures are original, not copies. - Ship all daily collateral release requests and make the daily mail drop, on or off site. - Manage the missing collateral report by tracking Promissory Notes that have not been received within the allotted period. - Complete the MERS assignment in the MERS database (members.mersinc.org), when applicable. - Maintain current and accurate Investor endorsement verbiage at all times. - Engage in frequent communication with management and client’s shipping team regarding any pertinent investor changes. - Assist in processing settlements daily. - Cross-train with other departments to assist when other team members are out. - Complete and pass all required regulatory compliance training as assigned by the Bank. Benefits - Compensation range: $25.00 - $30.00, based on factors such as prior experience, skill set, training, and geographic location. Working Conditions - Generally works in an office environment or from a remote home office. Physical Requirements - Must be able to remain in a stationary position up to 75% of the time. - Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc. - Continually operates a computer and/or other office equipment, such as a copy machine, printer, etc. - Frequently communicates with peers and clients, exchanging accurate information via phone, TEAMS chat, email, or in person.

Role Description Our Virtual Bankers, located in Missouri, are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from Interactive Teller Machines (ITMs) as well as via phone or other channels. Work schedule may include some weekends and evenings and requires excellent attendance and punctuality. - Process a variety of transactions through ITMs including, but not limited to, checking and savings deposits and withdrawals, transfers, and account balance inquiries; detecting fraud when possible. - Facilitate the ITM process for clients by providing step-by-step guidance through the ITM process. - Connect to clients in a way that makes the video interactive solution a personable experience. - Monitor ITM machines to ensure they are working properly. - Assist systems support associates and vendors to resolve any issues pertaining to the physical ITM and associated software, as needed. - Manage incoming and outgoing calls, representing the bank in a positive, courteous, and professional manner. - Assess clients' needs and cross-sell or make sales referrals of bank products and services. - Assist in online account opening fulfillments and onboarding of new bank clients. - Process and perform check back of various remote banking duties to ensure accuracy and compliance with standards and procedures; detect potential fraud when possible. - Meet or exceed established referral goals. - Maintain knowledge of cyber threats and best practices to minimize risks to the organization. - Provide regular feedback to identify opportunities to improve Banker Center process, procedures, and training materials. Qualifications - High School diploma or equivalent. - Minimum of three years experience in banking, customer service, or other related area required. Bank teller or new accounts experience preferred. - Bi-lingual or Multi-Lingual a plus. - Strong customer service orientation. - Ability to maintain a friendly, helpful, and courteous attitude when working with clients or co-workers under diverse conditions. - Ability to communicate, verbally, through video. - Experience communicating via virtual technology (Skype, Face Time, Video Conf.). - Comfortable on camera, maintaining a friendly and professional appearance. Compensation Disclosure The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance. A reasonable estimate of the current pay range is $18.00 - $22.00 per hour.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description A Mortgage Sr Loan Processor ensures all residential loan files are packaged accurately and timely. As an experienced Mortgage processor, you work with and have comprehensive knowledge of the documents required for a conventional and/or government loans as well as all conforming and non-conforming loans. You should be self-motivated, have strong time-management skills and be able to process a high volume of loans in a fast-paced work environment. In this Role You Will: - Receive loans from Underwriting - Call or write customers and/or any other interested parties to obtain conditions of loan. - Call specified companies to obtain property abstracts, surveys, appraisals. - Index documents in the file to ensure they are marked properly. - Clear conditions to the level of authority available. - Submit mortgage loan application file underwriting condition clearing. - Work with the Appraisal Management Company to order appraisal corrections. - Print and mail approval and denial letters to applicants. - Submit approved mortgage loan file to Mortgage Loan Closer for settlement. Qualifications - High School diploma or general education degree (GED) - A minimum of two (2) plus years' related work experience and/or training required - A minimum of three (3) years' experience working in a financial or banking mortgage department a plus - A minimum of three (3) plus years working with and/or comprehensive knowledge in conforming - non-conforming loans, Fannie Mae and Freddie Mac Guidelines, and any government and/or conventional, FHA or VA loans required - Proficient PC skills in a Windows based environment required; mortgage-processing software a plus - Detail oriented, minimal supervision, with excellent communication and analytical skills strongly preferred