• Supports the Director of Revenue Cycle by leading and developing the billing department team • Oversees daily workflow and ensuring adherence to best practices and client benchmarks • Manages hiring, onboarding, training, and performance of associates and supervisors • Addresses billing issues, monitors key performance indicators, and implements process improvements • Conducts team huddles, ensures quality assurance, and updates policies and procedures to align with departmental goals and strategic objectives.

• Develops, assesses, and facilitates complex care management activities for primarily mental and behavioral health needs members • Evaluates the needs of the member via phone or in-home visits related to the resources available • Develops ongoing care plans for members with high level acuity • Facilitates care coordination and collaborates with appropriate providers or specialists • Monitors care plans/service plans and/or member status and outcomes for changes • Collects, documents, and maintains member information and care management activities • Provides education to members and their families on procedures, healthcare provider instructions, treatment options, referrals, and healthcare benefits • Provides feedback to leadership on opportunities to improve and enhance care and quality delivery for members

• Lead the administration of global compensation programs and cycles, including merit, short-term incentive programs, long-term incentive administration, and other comp related initiatives • Ensure consistent execution across regions while accounting for local market practices, governance requirements, and operational needs • Identify opportunities to streamline processes, reduce manual effort, and improve scalability through standardization, automation, and enhanced use of systems • Oversee job evaluation, market pricing, benchmarking, and pay analysis across a broad range of roles and geographies, including sales positions • Support the development and maintenance of salary structures, job architecture, and pay policies to ensure alignment with global frameworks and local market practices • Serve as the primary Compensation partner for North America, advising HR and business leaders on offers, promotions, internal movement, pay positioning, and incentive-related matters • Use HRIS systems and compensation tools such as Workday and market data platforms to manage compensation data, perform analysis, generate reporting /metrics and process improvements • Support the design, review, and governance of sales compensation programs in partnership with Sales, RevOps, Finance, HR, and Payroll • Maintain clear compensation processes, documentation standards, approvals, and controls to support consistent and well-governed compensation practices • Lead and develop compensation team members, setting priorities and providing direction, coaching, and oversight to ensure high-quality delivery across global compensation activities • Partner closely with HR, Finance, Payroll, Talent Acquisition, Sales, external vendors, and other partners to support compensation delivery and resolve issues effectively

As the Compensation & Benefits Manager, you will play a critical role in managing and optimizing Wilson’s global compensation and benefits programs. Sitting at the intersection of HRIS systems expertise and strategic benefits management, this role combines strategic oversight of Workday administration with global broker relationship management and benefits negotiations. You will leverage Payscale for market benchmarking while driving cross-functional alignment with People & Culture, Finance, and business leaders to deliver competitive, compliant, and cost-effective total rewards programs across all regions. YOU WILL: Workday Systems & Compensation Administration - Lead Workday HCM administration for compensation and benefits modules, overseeing configuration, testing, and troubleshooting of business processes, calculated fields, and advanced compensation plans. - Configure, test, and administer merit, promotion, bonus, and advanced compensation cycles within Workday, partnering with People Systems and Analytics to ensure accuracy and timely execution. - Maintain and optimize job profiles, compensation grades, grade profiles, and eligibility rules within Workday to support global compensation structures. - Leverage Payscale to conduct market benchmarking, salary surveys, and competitive analysis; integrate data insights into Workday compensation structures and pay ranges. - Build and maintain Workday reports, dashboards, and calculated fields to support compensation analytics, pay equity reviews, and executive-level reporting. - Lead and direct Workday system enhancements, including new module rollouts, integrations, and semi-annual release testing related to compensation and benefits functionality. Global Benefits Management & Broker Relations - Own and manage relationships with global benefits brokers and insurance carriers, serving as the primary point of contact for renewals, negotiations, and service delivery across all regions. - Lead annual benefits renewal negotiations globally, evaluating plan designs, cost structures, and vendor proposals to secure competitive and cost-effective programs. - Manage global employee benefits programs including health, dental, vision, life, disability, retirement, and well-being initiatives, ensuring alignment with regional requirements and employee needs. - Lead open enrollment strategy and execution in partnership with the People & Culture Operations Team, including benefits communications and employee education initiatives. - Evaluate and benchmark benefit offerings against market data and industry trends; recommend enhancements that balance employee experience with cost management. Compliance, Analytics & Strategic Support - Ensure compensation and benefits compliance with federal, state, local, and international regulations across all operating regions. - Own the enterprise pay equity program, leading periodic reviews and analyses, driving adjustments to maintain competitiveness, and overseeing all pay equity reporting. - Translate compensation and benefits data into compelling insights through dashboards and visualizations to support strategic decision-making by senior leadership. - Partner with Finance and business leaders to align compensation and benefits initiatives with organizational goals and budgets. - Handle confidential and sensitive information with a high level of professionalism, discretion, and integrity. REQUIREMENTS: - A minimum of six (6) years of progressive experience in compensation, benefits, and/or total rewards; direct compensation and benefits administration experience required. - Strong hands-on Workday HCM experience required, including compensation modules, benefits administration, business process configuration, calculated fields, and advanced reporting. - Experience with Payscale (or similar compensation benchmarking tools such as PayFactors, Radford, or Mercer) for market pricing and survey participation. - Demonstrated experience managing benefits broker and vendor relationships, including leading renewals and negotiations across multiple countries or regions. - Deep expertise in compensation and benefits compliance, including federal, state, and international regulations. - Advanced Excel skills, including pivot tables, formulas, and manipulation of large data sets; comfort with data analysis and translating findings into actionable recommendations. - Strong interpersonal and negotiation skills with a proven ability to build and maintain relationships with external partners, brokers, and vendors globally. - Skilled in communicating technical and data-driven topics to non-technical audiences through clear, professional presentations. - Proven ability to operate as a subject matter expert, independently managing multiple concurrent projects and deadlines in a fast-paced, global environment. - Demonstrated ability to leverage AI tools and emerging technologies to enhance compensation and benefits processes, analytics, and reporting; comfort adopting and applying new AI-driven platforms in a professional HR environment. Desirable Skills: - Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field. - Experience working with a global remote team in the staffing or professional services industry. - Experience with Workday Benefits module configuration and open enrollment setup. - Familiarity with well-being program design and employee engagement initiatives. The salary for this position is anticipated to range between 90k to 115k annually. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, skills, training, and other considerations permitted by law. Factors that may be used when making an offer may include, but are not limited to, a candidate’s skills, experience and geographic location, the expected quality and quantity of work, and any client specific specifications. Most candidates will start at the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience and skills and who live in geographic markets commanding a higher starting pay. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to salary, Wilson offers bonus/commission programs, a competitive benefits package, including health insurance coverage, retirement plan, an employee wellness program, life and disability, and unlimited PTO