• Leads and develops high-performing technical and programming teams • Fostering innovation, collaboration, and operational excellence • Acting as a key liaison between the designated business area and the broader IT organization • Ensures technology solutions are scalable, secure, and positioned to meet evolving business needs

Assoc Dir, Epidemiology RWE - PHD Required (UK and CAN only) Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need. Discover what your 25,000 future colleagues already know: Why Syneos Health • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. • We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. • We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. Job Responsibilities - Must be located in Canada or UK with no sponsorship needs to be considered for this role. - PHD Required - Position Purpose: The RWE/Epi AD provides day-to-day operational and technical support for RWE/Epidemiology studies. This includes maintaining study documentation, supporting literature searches, performing code look-up and basic data QC, managing requests from study teams, and ensuring timely execution of assigned tasks. - Compile and maintain study trackers, publication trackers, and other operational documentation - Conduct simple or rapid literature searches and support references; does not perform in-depth literature reviews - Perform code lookup and basic data quality checks to support rapid reviews and ensure data completeness and accuracy - Executes assigned tasks to support milestone readiness (e.g., publication packages, data summaries) - Supports meeting preparation and follow-up documentation - Handles urgent / ad hoc requests from study teams and functional leads - Flags operational risks, delays, or inconsistencies to the Senior Manager / Pfizer Lead - Supports inspection and audit readiness activities as assigned - Assist with development of analysis planning documents and table shells, and collaborate closely with programmers Qualifications Training and Education Preferred: - PHD Required Prior Experience Preferred: - Experience in epidemiology or a related field within industry - Experience in study operations - Experience working in a matrixed team environment - Experience supporting documentation, trackers, literature searches, or QC tasks Skills: - Experience supporting operational or technical tasks in research, epidemiology, or RWE settings - Experience with documentation, trackers, literature searches, and basic data QC - Demonstrated ability to work within matrix or vendor environments - Excellent attention to detail and accuracy - Strong organizational, communication, and documentation skills - Ability to manage multiple tasks with defined deadlines - Ability to flag operational risks or issues Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Job Description Summary ‎ ‎ How will you make an impact & Requirements ‎ ‎ Compensation: $174,684.00to $262,028.00

At Transcarent, we’re transforming the healthcare experience by making it simpler, higher quality, and more affordable. We connect members to top-tier care through a personalized, technology-enabled experience—removing friction, aligning incentives, and delivering better outcomes at lower cost. Our specialty care solutions—spanning surgery, cancer, and expert medical opinions—are at the center of this transformation. We are seeking a strategic and commercially driven Senior Director, Care Experience to lead the design, growth, and performance of high-impact specialty care solutions, including Surgery Care, Cancer Care, and Expert Medical Opinions (EMO). This role operates as a general manager (GM) for a portfolio of complex care offerings—owning strategy, provider networks, bundled pricing models, and market expansion. The ideal candidate brings deep expertise in value-based care, strong financial acumen, and the ability to scale solutions across employers and health plans. You will lead and evolve a comprehensive suite of specialty care solutions, including: - Surgery COE Model - Bundled offering inclusive of surgeon, facility, and full episode costs - High-touch member experience with concierge navigation and top-tier providers - Expanded Specialty Solutions - Expert Medical Opinions (EMO): Access to leading specialists for second opinions - MSK / Orthopedics: Including virtual physical therapy and conservative care pathways - Cancer Care: Integrated support across chemotherapy, radiation, and surgical bundles What You’ll Own Solution Strategy & Design - Define and evolve COE offerings across Surgery, Cancer, and EMO - Develop scalable, high-quality care models aligned with market demand - Drive innovation in bundled payment structures and specialty care delivery Growth & Commercialization - Lead adoption and expansion across employer and health plan segments - Identify upsell opportunities and expand into new specialty categories - Support sales efforts including RFPs, finalist presentations, and growth strategy Provider Strategy & Network Development - Build and manage high-performing COE networks - Establish partnerships with leading health systems and specialty providers - Drive provider engagement, alignment, and performance improvement Health Plan Partnerships - Integrate solutions with major national and regional carriers - Navigate complex partnership dynamics and alignment opportunities - Support joint go-to-market strategies Financial Ownership - Own pricing strategy, bundled rate structures, and margin performance - Evaluate benchmarks, savings outcomes, and ROI - Manage product-level financials with accountability for significant revenue Team & Cross-Functional Leadership - Lead, coach, and manage a high-performing team to achieve organizational goals; foster a culture of accountability, collaboration, and continuous improvement while supporting employee development and engagement. - Partner across product, analytics, finance, sales, and account management - Align stakeholders to execute on strategy and deliver measurable outcomes - Drive operational excellence and continuous improvement Deep Healthcare & Bundled Payment Expertise - Experience with value-based care and bundled payment models - Background in provider systems, health plans, or specialty solution vendors - Strong understanding of surgical and oncology care ecosystems Financial & Analytical Strength - Proven ability to negotiate complex contracts and pricing models - Expertise in evaluating rates, savings, margins, and performance metrics - Experience owning P&L or product revenue at scale Provider & Market Credibility - Track record working with health systems and COE networks - Ability to influence provider behavior and drive alignment - Strong industry relationships and credibility Commercial & Strategic Mindset - Operates like a GM or solution owner - Experience designing, selling, and scaling healthcare solutions - Skilled in supporting enterprise sales and growth initiatives Qualifications - 10+ years of experience in clinical program leadership, care delivery, or value-based care. - Deep expertise in surgery, oncology, or EMO/external medical opinion programs. - Proven track record of building and scaling programs in healthcare, digital health, or employer-based care. - Strong understanding of healthcare economics, payer-provider dynamics, and population health. - MBA, MPH, or advanced clinical degree preferred. - Exceptional leadership, communication, and cross-functional collaboration skills. Key Differentiators - Direct experience with COE models (e.g., surgery bundles, specialty networks) - Background in cancer care and complex case management - Experience with EMO / second opinion programs - Ability to operate seamlessly across strategy, operations, and revenue growth Market Context This role operates in a highly competitive and evolving landscape, intersecting with specialty care innovators, health plan COE programs, and provider-led solutions. Success requires navigating complex partnership dynamics while capitalizing on growing demand for high-quality, cost-effective specialty care. As a remote position, the salary range for this role is: $175,000—$210,000 USD Who we are Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn. At Transcarent, our values guide everything we do: - People First: We prioritize our Members, clients, and each other in every decision - Care: Every decision starts with improving health and care for our Members - Resilience: We push boundaries and take the uncharted path to change an industry - Results: We take ownership, solve with speed, and deliver for our people and each other - Humble and Human: We lead with humility, bring fun to tough moments, and go further together Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: - Competitive medical, dental, and vision coverage - Competitive 401(k) Plan with a generous company match - Flexible Time Off/Paid Time Off, 13 paid holidays - Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance - Mental Health and Wellness benefits Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.