Role Description Join Us as a Technical Support Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team! What You’ll Be Doing: - Customer Service Excellence: - Handle customer inquiries via phone, delivering tailored solutions to technical issues. - Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations. - Technical Support & Troubleshooting: - Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs. - Use multiple systems to research and deliver efficient, real-time solutions. - Adaptability in Communication: - Connect with a diverse range of customers by adjusting your communication style to meet their needs. - Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience. - Team Collaboration: - Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals. Qualifications - Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!). - A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting. - Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks. - Open to feedback and coaching, with a drive to continuously improve and excel. Requirements - Proven experience in customer support or technical assistance, ideally in a call center setting. - Strong verbal and written communication skills. - Problem-solving abilities with a flexible, adaptable approach to challenges. - Confidence in navigating multiple software tools and systems to resolve issues. - A self-motivated attitude with effective time management skills. Benefits - Competitive Pay: $17.31 per hour, with opportunities for performance-based incentives. - Comprehensive Benefits: Full health insurance package, including medical, dental, and vision coverage. - Cell Phone Perks: $25/month per line for unlimited phone, text, and data (restrictions may apply). - Training and Growth: Paid training to set you up for success. - Career advancement opportunities with a globally renowned leader in technology innovation. - Referral Bonuses: Earn ongoing bonuses for referring new employees through our Referral for Life Program. - Supportive, Inclusive Environment: Thrive in a dynamic virtual work environment with a team that’s dedicated to your success. - Enjoy a culture that values diversity—we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans. Remote Work Requirements - Private Workspace: A quiet, dedicated workspace with no distractions. - Ergonomics: A comfortable desk setup with all necessary equipment. - Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed. - Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable. Company Description At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you’re driven by curiosity, passion, or technical expertise, you’ll find the perfect space to grow and succeed with us. Ready to Take the Next Step? Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Role Description We are seeking a highly skilled, client-focused Tier III Support Technician (Escalations Engineer) to join our Managed Services team. This role is responsible for resolving complex technical issues escalated from Tier I, supporting diverse client environments, and contributing to both reactive support and proactive system improvement. The role will act as a technical bridge between frontline support and advanced engineering, ensuring system stability, security, and performance across client environments. Qualifications - Minimum of 4 years Tier III experience in an MSP environment (REQUIRED) - Multi-industry client support experience - Experience supporting small to mid-sized business environments Requirements - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule. Job Responsibilities - Advanced Technical Support & Escalations - Diagnose and resolve complex issues across: - Servers, networks, and cloud environments - Active Directory, Group Policy, and identity systems - Exchange / Microsoft 365 email and permissions - Firewall, VPN, and network connectivity - Troubleshoot virtualization platforms (VMware, Hyper-V) - Resolve backup failures and perform recovery operations - Infrastructure & System Management - Configure and maintain: - Firewalls, switches, VPNs - Windows Server environments - Azure / Microsoft 365 tenants - Monitor RMM dashboards and respond to alerts - Ensure backup integrity and business continuity - Security & Compliance - Perform cybersecurity checks and remediation (phishing, malware) - Support endpoint security and email filtering platforms - Assist with compliance and risk mitigation efforts - Project & Client Engagement - Execute mid-level technical projects (migrations, upgrades, on-boardings, etc.) - Participate in client discovery and environment assessments - Recommend improvements aligned to client business needs - Team Support & Mentorship - Provide escalation support to Tier I technicians - Mentor junior team members and improve technical capability - Collaborate with Tier III engineers on complex initiatives - Documentation & Process Discipline - Maintain accurate, high-quality documentation (≥95% standard) - Document all tickets, resolutions, and system changes - Follow and improve standardized service workflows - Operational Support - Participate in on-call rotation. - Provide occasional after-hours and emergency support - Coordinate with vendors for escalated issues Technical Expertise - Windows Server, Active Directory, Group Policy - Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) - Networking (DNS, DHCP, TCP/IP, VPNs, firewalls) - Virtualization (VMware, Hyper-V) - Backup & Disaster Recovery solutions - Azure / Entra ID (basic to intermediate) - Endpoint security / EDR tools - Email filtering platforms (e.g., Barracuda) Tools & Platforms - ConnectWise Manage (REQUIRED) - IT Glue (REQUIRED) - RMM tools (Datto RMM preferred) - Remote access and diagnostic tools Automation & Scripting - PowerShell (preferred) - Basic scripting (Bash/Python is a plus) Soft Skills - Strong troubleshooting and analytical thinking - Excellent communication with non-technical users - High ownership mindset (“Extreme Ownership”) - Ability to prioritize and manage multiple tasks - Strong documentation discipline - Ability to create topology diagrams.

• We’re hiring a Part-time Support Engineer to help provide exceptional support to our merchants. • You’ll operate as an extension of the core team during off-hours, ensuring that merchants get unblocked quickly. • Own developer interactions across support channels (tickets and GitHub), delivering fast, clear, and high-quality responses. • Operate and evolve automated account review workflows. • Diagnose issues end-to-end and route effectively while identifying patterns beyond individual tickets. • Use AI and internal tooling to improve response quality and build lightweight automations. • Turn recurring friction and real-time customer interactions into structured insights that drive improvements across product, APIs, documentation, and internal systems.

Role Description As Project Support Engineer, you will be responsible for the support of several stakeholders in the Connectivity Test Center (CTC) Organization. Assigned to the test project manager team, you will support the test project leaders, “Global Test Strategy & Process Lead” and line managers. This role is very broad, ranging from setting up simple project pages to general planning and tool support. A key task is the creation of standardized reports, typically for test results, statistics, etc., generated from specialized tools like ALM or their exported data. Programming skills are required to create these reports quickly and consistently. Another important task is to support the “Global Test Strategy & Process Lead” in the creation, improvement, and implementation of processes within the CTC and with their interfaces. What You Will Do - Support of the test project manager organization - Setting up and updating project content - Helping to set up new projects including milestone planning, project structures (Sharepoint, Confluence, ALM, ELVIS, ...) - Create metrics, e.g. ticket creation, processing - Help with monitoring during the TC creation phase - Supporting the global test strategies and processes, specifically collaborating with the “Global Test Strategy & Process Lead” - Support and collaboration in setting up, improving, and changing processes within the department and interfaces outside the department - Tool Support / Tool Expert for e.g. ALM/RQM, DNG, ELVIS-Tool, Inventory (Power Tool), external PO's, ... - Reporting Support: Creation of fast, standardized reports from the corresponding data sources such as ALM, ELVIS, ... - Cooperation with the Operations department and the Resource Managers - Assistance with the planning, input, and evaluation of data - Supporting managers in cost and personnel estimation through data input, reports, and analyses - Regularly analyze and adopt best practices and synergies for current and future projects Qualifications - University degree in engineering (electrical engineering, information technology) or a comparable degree - Good technical and methodological knowledge in all areas of product life cycle management, especially in monitoring and control - Experience in automotive SW development/architecture is an advantage - Very good analytical skills as well as a goal- and result-oriented way of working - Good team and communication skills - Programming and software knowledge in e.g. C++, C#, Python, MySQL, Java, Linux/Unix-Shell, MS-Office - Good written and spoken English skills - Willingness to travel Requirements - ISTQB Certification and ASPICE knowledge - Experience in system test methods, processes, error management helpful - Experience in Agile/SCRUM - Knowledge in ALM is beneficial What Makes You Eligible - Willingness to travel (0-20% of time) depending on the project necessities - Fluent in commercial and technical English - High sense of responsibility - Attention to details and good analytical skills - Ability to work under pressure and to meet tight deadlines Benefits - Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location - Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.) - Extensive training opportunities through our own HARMAN University - Competitive wellness benefits - Tuition reimbursement - “Be Brilliant” employee recognition and rewards program - An inclusive and diverse work environment that fosters and encourages professional and personal development