• Own our user support process, ensuring every user gets a fast, clear, and thoughtful resolution to their issues or feedback. • Collaborate with Product and Engineering to resolve urgent user issues, bugs, and blockers. • Collaborate with the Commercial team to deliver a seamless and supported experience for users participating in registries or research. • Identify recurring pain points and collaborate with Product to drive product improvements based on real user insights. • Create and refine support resources and workflows to make our operations more efficient. • Capture and organize all user feedback to help deepen our understanding of user needs. • Contribute to patient facing communications, FAQs and documentation based on deep understanding of patient perspective. • Help test new features and ensure smooth communication with users when product changes roll out. • Gain a deeper understanding of consumer healthcare and health data interoperability.

• Own our user support process, ensuring every user gets a fast, clear, and thoughtful resolution to their issues or feedback. • Collaborate with Product and Engineering to resolve urgent user issues, bugs, and blockers. • Collaborate with the Commercial team to deliver a seamless and supported experience for users participating in registries or research. • Identify recurring pain points and collaborate with Product to drive product improvements based on real user insights. • Create and refine support resources and workflows to make our operations more efficient. • Capture and organize all user feedback to help deepen our understanding of user needs. • Contribute to patient facing communications, FAQs and documentation based on deep understanding of patient perspective. • Help test new features and ensure smooth communication with users when product changes roll out. • Gain a deeper understanding of consumer healthcare and health data interoperability.

• Second level technical support for the GTT client base – Network Services & Security fields. • Break/fix support for customer services, across GTT’s international network. • Own incidents, resolve them swiftly and drive through to final fix, while working with customers and other internal and external teams as appropriate. • Escalation to vendor support and other internal teams, to ensure prompt and satisfactory resolution of issues. • Provide concise and relevant action plans for teams, to resolve network and customer issues efficiently. • Communication and documentation of customer and service-specific support information. • Pro-active problem management, based on technical and trend analysis, to ensure service stability. • Taking preventative actions where possible. • Configuration of network & security elements and migration of services. • Ensure operational processes are followed and deliver best-in-class technical support, while maintaining a stable and resilient network.

Role Description As the Director, Strategic Growth & Operations, you will oversee the development and execution of strategic initiatives related to mergers, acquisitions, and global expansion. You will work closely with executive leadership, cross-functional teams, and external stakeholders to identify opportunities, streamline processes, and ensure the successful integration of acquired entities. Your expertise in project management and consultancy will be essential in driving operational efficiencies and achieving our strategic goals. How You'll Make An Impact - Strategic Leadership: - Develop and implement comprehensive strategies for global expansion initiatives and integrations. - Conduct market analysis and competitive assessments to identify potential expansion opportunities (build/buy/partner strategy). - Collaborate with executive leadership to align strategic objectives with operational capabilities. - Project Management: - Lead cross-functional teams in the planning, execution, and management of M&A projects and global expansion initiatives. - Establish project timelines, budgets, and key performance indicators (KPIs) to measure success and ensure accountability. - Utilize project management methodologies to drive efficiency, mitigate risks, and deliver results on time and within budget. - Operational Excellence: - Identify and implement process improvements to enhance operational efficiency across the organization. - Develop integration plans for newly acquired companies, ensuring smooth transitions and alignment with corporate culture and objectives. - Monitor and evaluate the performance of acquired entities to ensure they meet strategic goals and operational standards. - Stakeholder Engagement: - Build and maintain strong relationships with internal and external stakeholders, including senior leadership, team members, and external partners. - Communicate effectively with stakeholders to provide updates on project progress, challenges, and opportunities. - Facilitate workshops and meetings to gather insights, drive collaboration, and foster a culture of continuous improvement. - Consultative Approach: - Leverage your consultancy background to provide strategic insights and recommendations based on best practices and industry trends. - Mentor and guide team members in strategic thinking, problem-solving, and project management disciplines. Qualifications - Strong analytical, strategic thinking, and problem-solving skills. - Exceptional project management skills with experience in Agile or other methodologies. - Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. - Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously. - Experience working on complex issues where problems are not clearly defined/identified. Requirements - Bachelor’s degree in Business Administration, Finance, or a related field; MBA preferred. - Minimum of 10 years of experience in a consultancy role with a focus on strategy, project management, and operations. Benefits - Paid Time Off (PTO) and Company Paid Holidays. - 100% Employer paid medical, dental, and vision insurance plan options. - Health Savings Account and Flexible Spending Accounts. - Bi-weekly HSA employer contribution. - Company paid Short-Term Disability and Long-Term Disability. - 401(k) Retirement Plan, with Company Match.