• The purpose of this role is to be able to build a maximum of three high performing multi-discipline teams (usually of size 8-10) of developers, QA resources and testers in The SAFe Agile Scrum Development process. • The Lead Scrum master will provide the coaching, mentoring and day to day governship of the Scrum process to ensure that all Agile development best practices are followed and the teams reach their full potential and are able to self-manage. • If not directly mentoring more than one team, the Lead Scrum Master will be usually seen building and mentoring the team needed within the most complex area or with teams which have the most challenges to overcome to be highly performing. • The Lead Scrum master will facilitate and drive the development of a consistent of processes across the department that creates the underlying Scrum Framework utilised by all members of the Scrum teams. • They will own the Spint planning process for their own teams, building teams of self-organised resources, and defining/facilitating key processes such as the product backlog refinement, daily standups, sprint reviews and sprint retrospectives. • Ultimately, the Lead Scrum Master must remove any impediments that are stopping the team complete the developments they have contracted to the Business will be delivered in the Sprint. • The Lead Scrum Master will act as lead for the Scrum of Scrums meeting and will take the lead in educating other teams, in and outside of the department in developing agile processes, being able to act as an Agile Delivery lead for new implementations of Agile across the organisation.

• Facilitate Scrum ceremonies (daily stand-ups, sprint planning, reviews, retrospectives) and ensure adherence to Agile principles. • Manage Kanban workflows and optimize throughput for teams operating in continuous delivery environments. • Coordinate across multiple teams in SAFe or scaled Agile frameworks, ensuring synchronization and dependency management. • Develop and maintain project roadmaps, release plans, and risk registers aligned to business priorities and delivery milestones. • Track progress against key performance indicators (KPIs) and communicate status updates to stakeholders with clarity and transparency. • Anticipate risks and implement mitigation strategies to maintain delivery predictability. • Utilize MS Planner or equivalent tools for backlog management, sprint tracking, and reporting. • Create dashboards and visual reports to provide real-time visibility into team performance, velocity, and burn-down metrics. • Ensure accurate and timely updates to project artifacts for auditability and compliance. • Serve as the primary liaison between business owners, technical teams, and leadership, ensuring alignment on goals and priorities. • Facilitate collaborative decision-making and resolve conflicts to maintain team focus and morale. • Deliver executive-ready presentations summarizing progress, risks, and recommendations. • Promote a culture of learning and adaptability, encouraging teams to experiment and adopt best practices. • Coach team members and stakeholders on Agile principles, roles, and responsibilities to strengthen organizational agility. • Identify and implement process improvements to enhance delivery efficiency and team satisfaction.

• Map, analyze, document and standardize organizational processes, with a special focus on system flows and integrations. • Ensure clarity, traceability and alignment between business areas and technology.

Requisition ID: 70992 About Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com. This role in summary Whirlpool is currently seeking qualified candidates for Tech-Line Virtual Appliance Technician (Remote), Master Technician. This will be a remote role. This role is responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Senior Specialist, Technician is also responsible for cross-functional communication and collaboration to create the desired customer experience. Your responsibilities will include - Support Consumer Service Analytics as analyst enabling deployment of the Consumer Care Strategy with significant direction from Sr Analyst and Consumer Services Leadership - Typing 35 wpm - Provide detailed information on new or emerging issues to Quality and Engineering teams - Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances - Identify and communicate business and content gaps for continuous improvement efforts - Work for extended periods of time at a desk - Converse using a headset. A headset will be provided to you. - Learn through direct instruction and self-study - Handle company confidential information - Work a non-traditional work schedule within the hours of operation (8 a.m. - 8 p.m. EST) - You can work this job remotely from anywhere in the US - Provide an in‐home office environment that is ergonomic, comfortable, and in its own space separate from the living space - Provide office equipment other than the PC (desk, chair, lighting) - Provide a quiet environment during work hours with no distractions - Cable or DSL internet service must be available in your area with a 12 mpbs download and 2 mbps upload. Satellite service is not acceptable. WI-FI is not acceptable. A wired ethernet cable connection is required Minimum requirements - High School Diploma or GED - 3+ years of appliance repair experience - 2+ years of experience in electrical and mechanical operation to major appliance diagnostics and repairs Preferred skills and experiences - Trade School or Associate Degree in Mechanical, Electrical, or Automotive Engineering - Excellent communication (oral and written) and organizational skills - A basic understanding of how to leverage numerous and different technologies - Customer Service Experience and/or Call Center Operations - Knowledge of continuous improvement and/or lean principles What we offer Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required). Additional information Whirlpool’s Ways of Working Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including: - Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed. - Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year. - Sabbatical - Four weeks paid leave after every five years of service. Connect with us and learn more about Whirlpool Corporation See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.