• Facilitate Scrum ceremonies (daily stand-ups, sprint planning, reviews, retrospectives) and ensure adherence to Agile principles. • Manage Kanban workflows and optimize throughput for teams operating in continuous delivery environments. • Coordinate across multiple teams in SAFe or scaled Agile frameworks, ensuring synchronization and dependency management. • Develop and maintain project roadmaps, release plans, and risk registers aligned to business priorities and delivery milestones. • Track progress against key performance indicators (KPIs) and communicate status updates to stakeholders with clarity and transparency. • Anticipate risks and implement mitigation strategies to maintain delivery predictability. • Utilize MS Planner or equivalent tools for backlog management, sprint tracking, and reporting. • Create dashboards and visual reports to provide real-time visibility into team performance, velocity, and burn-down metrics. • Ensure accurate and timely updates to project artifacts for auditability and compliance. • Serve as the primary liaison between business owners, technical teams, and leadership, ensuring alignment on goals and priorities. • Facilitate collaborative decision-making and resolve conflicts to maintain team focus and morale. • Deliver executive-ready presentations summarizing progress, risks, and recommendations. • Promote a culture of learning and adaptability, encouraging teams to experiment and adopt best practices. • Coach team members and stakeholders on Agile principles, roles, and responsibilities to strengthen organizational agility. • Identify and implement process improvements to enhance delivery efficiency and team satisfaction.

• Map, analyze, document and standardize organizational processes, with a special focus on system flows and integrations. • Ensure clarity, traceability and alignment between business areas and technology.

Requisition ID: 70992 About Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com. This role in summary Whirlpool is currently seeking qualified candidates for Tech-Line Virtual Appliance Technician (Remote), Master Technician. This will be a remote role. This role is responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Senior Specialist, Technician is also responsible for cross-functional communication and collaboration to create the desired customer experience. Your responsibilities will include - Support Consumer Service Analytics as analyst enabling deployment of the Consumer Care Strategy with significant direction from Sr Analyst and Consumer Services Leadership - Typing 35 wpm - Provide detailed information on new or emerging issues to Quality and Engineering teams - Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances - Identify and communicate business and content gaps for continuous improvement efforts - Work for extended periods of time at a desk - Converse using a headset. A headset will be provided to you. - Learn through direct instruction and self-study - Handle company confidential information - Work a non-traditional work schedule within the hours of operation (8 a.m. - 8 p.m. EST) - You can work this job remotely from anywhere in the US - Provide an in‐home office environment that is ergonomic, comfortable, and in its own space separate from the living space - Provide office equipment other than the PC (desk, chair, lighting) - Provide a quiet environment during work hours with no distractions - Cable or DSL internet service must be available in your area with a 12 mpbs download and 2 mbps upload. Satellite service is not acceptable. WI-FI is not acceptable. A wired ethernet cable connection is required Minimum requirements - High School Diploma or GED - 3+ years of appliance repair experience - 2+ years of experience in electrical and mechanical operation to major appliance diagnostics and repairs Preferred skills and experiences - Trade School or Associate Degree in Mechanical, Electrical, or Automotive Engineering - Excellent communication (oral and written) and organizational skills - A basic understanding of how to leverage numerous and different technologies - Customer Service Experience and/or Call Center Operations - Knowledge of continuous improvement and/or lean principles What we offer Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required). Additional information Whirlpool’s Ways of Working Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including: - Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed. - Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year. - Sabbatical - Four weeks paid leave after every five years of service. Connect with us and learn more about Whirlpool Corporation See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. A Brief Overview Carries out and facilitates Scrum events, removing impediments, promoting collaboration, supporting the Product Owner, and driving continuous improvement. Ensures the effective implementation of the Scrum framework, creating a conducive environment for the team's success, and fostering a culture of collaboration and continuous learning. What you will do - Coaches scrum masters and product owners on agile principles, values, and best practices for project/product management. - Develops the budgets and resource planning strategy with consideration for team velocity, historical data, and limitations. - Determines the amount of work that can be completed within proposed projects timelines. - Ensures that risk assessments include risks identification, mitigation strategies, and contingency plans for scrum projects. - Establishes scrum processes and procedures for backlog management, prioritization techniques, and user story refinement. - Forecasts team capacity and delivery potential for future projects to set realistic expectations for product releases. - Helps establish and implement a common language and framework for team collaboration. - Improves team capacity and investigates potential bottlenecks to determine how to proactively address issues before they arise. - Integrates the concepts of adaptability, transparency, and customer collaboration into department processes to promote a culture of continuous learning and experimentation. Minimum Requirements - 5-7+ years work experience - Adept at problem solving and decision making skills - Adept at collaboration and teamwork - Adept at growth mindset (agility and developing yourself and others) skills - Adept at execution and delivery (planning, delivering, and supporting) skills Preferred Qualifications Certified ScrumMaster (CSM) preferred. Education Bachelor's degree preferred/specialized training/relevant professional qualification. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $92,700.00 - $185,400.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/19/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.