Position Overview: Reporting to the Director of Client Operations, the Client Operations Manager is responsible for ensuring best practice and optimal revenue cycle results for assigned CBO clients, with direct oversight of 8-12 clients. The Client Operations Manager is accountable to client and employee satisfaction, KPI and other client performance results and collaborating internally and externally to drive revenue cycle and reimbursement initiatives. This role develops an environment and culture that embraces continuous improvement and innovation to ensure best practices are achieved in all areas of the revenue cycle. They will lead a team of A/R Specialists to ensure maximized collectability of services performed. Ensuring that internal policies and practices support the operational quality, efficiency, and compliance of all standard practices. They will coordinate with other cross functional areas that impact or support RCM to ensure appropriate collaboration and system wide efficiency of operations while providing oversight and employee development for direct reports. Responsibilities: - Manages a team of 6-10 employees who complete the accounts receivable functions resulting in revenue generation. - Continuously evaluates and is expected to be actively involved in ensuring all revenue cycle operations are well-managed, delivering excellence in quality standards, consistently meeting the organizations and client expectations. - Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution. - Monitors collection processes to determine cash flow improvement opportunities. - Manages the aging of accounts receivable by trending and analyzing the A/R, and thorough communication with payers. - Manage the implementation of key strategies; fostering an environment of accountability to create a high performing team. - Successfully communicates trends, issues, resolutions as well as proactively communicates opportunities to clients. - Must become expert on respective clients, regional payer trends and overall client specifics. - Maintains thorough understanding of health insurance and government programs, when necessary. - Assist assigned staff in establishing daily/weekly workflows to accomplish KPIs. - Manage assignments across entire team to meet employee productivity and collection efforts across all client facilities. - Provides analysis, reporting, and recommendations for revenue performance in key metrics including billing, collection, and posting, such as A/R aging’s, volumes, and trends. - Conduct routine quality assurance reviews of work completed; initiate coaching measures as needed. - Evaluate the audit findings, creating and establishing baselines and expectations to measure improvements. - Leverage audit findings to identify training needs for system education, industry updates and changes in collections processes and protocols. - Provide training for newly hired and existing employees to generate consistent team output.

• Manage Salesforce user setup, roles, profiles, permissions, and security settings. • Oversee Salesforce case management, ensuring SLAs and response times are met. • Maintain page layouts, workflows, validation rules, and approval processes. • Serve as the escalation point for advanced Salesforce user requests. • Troubleshoot and resolve CPQ and multi-instance Salesforce issues. • Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals). • Support OLM processes including orders, renewals, cancellations, and billing triggers. • Ensure synchronization of Salesforce data with ERP/Billing systems. • Collaborate with Sales Ops, Finance, IT, and Product teams. • Recommend process automation and continuous improvement. • Support UAT, deployments, and develop user training materials.

• IT integration for practice acquisitions · You are responsible for the technical IT aspects of each practice integration: inventory of existing infrastructure, migration planning, rollout — from network configuration to switching the practice management system (PVS) to Tomedo. • You coordinate external IT service providers, telecommunications vendors and the PVS provider — ensuring all parties deliver on schedule. • You develop a standardized IT onboarding blueprint that improves with each integration and demonstrably reduces integration time. • IT operations & second-level support · You are the central escalation point for IT issues in our practices: you resolve what first-level support cannot — quickly, pragmatically and fit for practice. • You operate and evolve our internal IT infrastructure: hardware management, networks, licenses, and interfaces to external systems. • You define SLAs, document processes and ensure IT outages in practices become the exception. • IT project management & further development · You lead IT projects from requirements gathering to go-live: new system integrations, interfaces between PVS and the GoMedicus platform, and rollouts of new tools. • You work closely with the tech entity: you translate operational IT requirements from the practices into technical specs and accept developments. • You proactively identify improvement opportunities in the IT landscape and prioritize them together with Operations and Technology.

Loan Closer I remote type Remote (USA) locations Portland, OR Remote, USA time type Full time job requisition id REQ006522 The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary This team manages the end-to-end closing process for commercial real estate loans, ensuring compliance with legal, underwriting, and company requirements. You'll handle loan document preparation, title and escrow coordination, funding, and due diligence. Your role will include reviewing title reports, analyzing borrowing entities, and ensuring all transaction requirements are met on time. Attention to detail and the ability to manage multiple transactions efficiently are key to success in this role. Key Responsibilities: - Manage a pipeline of transactions, ensuring timely closings while analyzing loan commitments and coordinating with title, escrow, and legal teams. - Review and analyze title reports, title policies, and endorsements to assess risks and ensure compliance with the company’s collateral requirements. - Evaluate complex borrowing entities, reviewing entity documentation and verifying the borrower’s authority to execute the loan. - Prepare and send accurate loan documents, escrow instructions, and funding wire packages, ensuring all terms and requirements are met. - Maintain accurate records in systems, track pipeline status, and contribute to system enhancements and document management. Skills and Background You’ll Need: Education: High School Diploma or equivalent. Associate’s degree is preferred. Experience: At least 6 months of commercial mortgage industry experience. - Proficiency in Microsoft Office (Word, Excel, Outlook, Teams), Adobe Acrobat DC, and cloud platforms like Box, OneDrive, and SharePoint. - Strong communication, organizational, and critical thinking skills. - Experience with commercial real estate title reviews, surveys, and legal due diligence. Key Behaviors of a Successful Candidate - Driving Success: Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks.                 - Improvement Mindset: Continually seeks new ways to create business/ customer value by identifying and implementing opportunities for improved efficiency, effectiveness and innovation.                           - Winning Together: Actively engages colleagues to achieve shared outcomes by developing trust, inviting diverse perspectives and pushing to bring the best ideas forward. Why Join The Standard? We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect: - A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions - An annual incentive bonus plan - Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure - A supportive, responsive management approach and opportunities for career growth and advancement  - Paid parental leave and adoption/surrogacy assistance - An employee giving program that double matches your donations to eligible nonprofits and schools In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard. - Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance. The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data. Salary Range: 25.72 - 34.13 Positions will be posted for at least 5 days from original posting date. Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.