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Founded in 2000 and based in Mississauga, Ontario, Canada, PointClickCare offers comprehensive services to assist long-term healthcare providers. One of the fir
Customer Operation Launch Manager
Location
United States
Posted
52 days ago
Salary
$91.8K - $102K / year
Seniority
Senior
Job Description
Customer Operation Launch Manager
PointClickCare
• Act as the primary internal liaison to lead the launch of new products within Professional Services and Customer Support. • Mobilize cross-functional efforts to define implementation and support strategies. • Develop tools and execute programs that drive the launch of world-class products to customers. • Manage the launch through early access pilots to commercial availability. • Leverage SaaS new product introduction experience and project management skills.
Job Requirements
- Experience in program management, project management, product management, consulting, corporate strategy, business operations or strategic planning in a SaaS Company.
- Bachelor’s degree in Health Care, Business, Management, or 5+ years equivalent experience in project management or EHR systems.
- Experience working closely with Professional Services or Customer Support.
- Exceptional presentation, oral and written communication skills.
- Strong critical thinking, problem solving, organizational, and decision-making skills.
- Ability to manage conflict and drive decisions.
- Ability to perform planning for complex projects, managing all tasks required to meet business needs within budget and deadlines.
Benefits
- Bonus
- Benefits
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