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PointClickCare logo
PointClickCare

Founded in 2000 and based in Mississauga, Ontario, Canada, PointClickCare offers comprehensive services to assist long-term healthcare providers. One of the fir

Customer Operation Launch Manager

Location

United States

Posted

52 days ago

Salary

$91.8K - $102K / year

Seniority

Senior

Bachelor Degree5 yrs expExperience acceptedEnglish

Job Description

Customer Operation Launch Manager

PointClickCare

• Act as the primary internal liaison to lead the launch of new products within Professional Services and Customer Support. • Mobilize cross-functional efforts to define implementation and support strategies. • Develop tools and execute programs that drive the launch of world-class products to customers. • Manage the launch through early access pilots to commercial availability. • Leverage SaaS new product introduction experience and project management skills.

Job Requirements

  • Experience in program management, project management, product management, consulting, corporate strategy, business operations or strategic planning in a SaaS Company.
  • Bachelor’s degree in Health Care, Business, Management, or 5+ years equivalent experience in project management or EHR systems.
  • Experience working closely with Professional Services or Customer Support.
  • Exceptional presentation, oral and written communication skills.
  • Strong critical thinking, problem solving, organizational, and decision-making skills.
  • Ability to manage conflict and drive decisions.
  • Ability to perform planning for complex projects, managing all tasks required to meet business needs within budget and deadlines.

Benefits

  • Bonus
  • Benefits

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