ChowNow logo
ChowNow

The only fair-for-all food ordering marketplace — no commissions for restaurants and no hidden fees for diners.

Revenue Enablement Program Manager, Client Experience – CX

Revenue OperationsRevenue OperationsFull TimeRemoteSeniorTeam 201-500Since 2011H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

38 days ago

Salary

$90K - $135K / year

Seniority

Senior

Job Description

Revenue Enablement Program Manager, Client Experience – CX

ChowNow

• Partner with CX leadership (Account Management + Support) to identify performance gaps and define enablement priorities aligned to business goals (retention, expansion, CSAT, resolution time) • Build and execute a quarterly enablement roadmap spanning onboarding, product enablement, and skill development • Partner with Account Management leadership to strengthen customer engagement, retention strategies, and expansion conversations • Design and deliver onboarding and ever-boarding programs for Account Managers and Support reps (e.g., account growth, renewal management, ticket handling, customer communication) to accelerate time-to-productivity • Develop scalable assets—playbooks, talk tracks, guides, and SOPs—and own CX content strategy across tools (e.g., Guru, Lessonly), establishing governance for creation, review, and ongoing audits so teams have centralized access to accurate, up-to-date resources • Partner with Product and PMM on new product launches so CX teams can support, position, and troubleshoot effectively; build net-new programming as business initiatives arise • Partner with CX leadership to define and track success metrics for enablement programs (time-to-productivity, CSAT, resolution time, retention, expansion) • Leverage tools (e.g., Outreach, TalkDesk, PlanHat, QA tools, ticketing systems) to assess performance and surface coaching opportunities • Continuously iterate on programs based on data, feedback, and business outcomes

Job Requirements

  • 3+ years of experience in Revenue or CX Enablement and ideally have been in a Sales, Account Management or a CS position for 1-2 years at a SaaS or high-growth technology environment
  • Proven experience building and scaling enablement programs for Customer Success, Account Management, or Support teams
  • Experience partnering cross-functionally with Product, PMM, RevOps, and CX leadership
  • A strong understanding of CX metrics (CSAT, NPS, retention, expansion, resolution time)
  • Experience with enablement and CX tools (e.g., LMS, Guru, Gong, Zendesk or similar ticketing systems)
  • Experience building and leading skills training for both Account Managers and CS teams.
  • Excellent executive communication skills; comfortable presenting to senior leadership
  • Strong organizational skills as a program manager who can lead multiple concurrent initiatives without losing quality or velocity

Benefits

  • Ongoing training and growth opportunities.
  • A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
  • Rock solid medical, dental, and vision plans.
  • Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
  • Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
  • 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
  • 401(k) Matching
  • Employer-contributing student loan assistance program or continuing education reimbursement program
  • Employee Stock Incentive Plan.
  • Pet insurance for your fur babies
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
  • Enough freedom to spread your wings while still holding you accountable.

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