• Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services. • Provides onsite support by assisting in fault isolation of electro-mechanical systems. • Identifies necessary parts to resolve customer equipment failures. • Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests. • Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required. • Maintains accurate customer service records and reports within the Case Management System/CRM. • Contributes to the creation of Knowledge Articles and other technical-related documentation. • Serves as a resource to sales personnel for assigned service area. • Recommends improvements to manuals, operational processes and procedures as needed. • Contributes to training course content development and provides training to customers and other field service personnel, as required. • Maintains knowledge of new products. • Other duties as assigned.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Senior Field Clinical Specialist - Structural Interventions (LAAO) Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Free medical coverage for employees* via the Health Investment Plan (HIP) PPO - An excellent retirement savings plan with high employer contribution - Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives. We have an exciting opportunity for the right candidate to join our rapidly growing clinical team within the Abbott Electrophysiology (EP) division. This position will support our Field Clinical Team focusing on Left Atrial Appendage Occlusion (LAAO). We are seeking an experienced Senior Field Clinical Specialist (FCS). Primary responsibilities will include outstanding management of Pre and Post market Left Atrial Appendage Occlusion (LAAO) clinical trial execution in an assigned territory. In this role, the FCS supports internal and external customers and cross-functional teams. This FCS position works closely with Global Clinical Affairs (GCA) including the Medical Director and Program Management, Global Clinical Organization (GCO) field personnel, and Abbott’s Commercial LAAO team. This position has significant interaction with Study Investigators, Research Coordinators, Physician Assistants, and Nurses. This position is required to execute their job responsibilities within established corporate policies and standard operating procedures. Our business purpose is to restore health and improve quality of life through the design and provision of device and management solutions for the treatment of structural heart disease. We aim to lead the markets we serve by requiring the solutions we offer to customers provide an improved benefit/risk profile as compared to existing standards of care; a performance threshold that by definition, guides and ensures the productive output of our engineering, business development, and clinical research efforts result in outcomes that advance the standard of care. What You'll Work On: - Effectively manage territory by developing long-standing research partnerships with clinical sites, establishing regular touch points with site investigators and research teams to elevate trial visibility. Supporting site research teams by streamlining screening activities, developing tools and best practices to qualify trial candidates, and identifying barriers to enrollment. - Acquire critical knowledge of sites’ clinical research capabilities to support Abbott’s clinical evidence generation strategies. - Responsible for ensuring timely clinical trial site nominations, qualification assessments, and activations for the Structural Heart Division. - Be a LAAO Subject Matter Expert (SME) providing expertise in subject eligibility, training, and case support delivering strong enrollment, outstanding clinical outcomes, and data quality. - Train physicians, support staff, and research personnel on investigational devices, clinical trial Procedural techniques and protocols. - Provide procedural guidance to physicians when implanting investigational LAAO devices or acting as back-up to commercial clinical support as needed. - May act as a mentor to less experienced FCSs within their region or in other parts of the world. - Coordinate communication with internal and external customers to facilitate efficient and compliant clinical trial execution. - Develop presentation materials to support Investigator Meetings, National Conferences, as well as LAAO product technical training and best practices. - Convey franchise clinical evidence and strategy with confidence to physicians and research partners. - Function as a “pipeline” between Abbott and the Medical Community, constantly communicating valuable information to internal and external customers (product planning, engineering, marketing, and education). - Support engineering efforts on next generation LAAO platform development by contributing clinical knowledge to early product design iterations - Develop clinical best practices on next generation LAAO platforms and provide procedural case support for all phases of product development, from First in Man through Early Feasibility, and IDE Studies. - Engage with clinical sites to raise subject diversity awareness in neighboring communities and identify barriers to enrolling a diverse trial population. - Identify opportunities to establish best practices within the organization. - Complete and maintain certifications that are relevant to their specific product area. - Complies with U.S (United States). Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. - Performs other related duties and responsibilities, on occasion, as assigned. These duties may include taking calls in the evenings and/or weekends for time-sensitive patient case reviews and customer needs. - Role will evolve as we scale for professional growth opportunities. Required Qualifications: - Bachelor’s Degree in Biological Sciences, Engineering, a related field, or equivalent. An advanced credential is preferred. - An advanced credential in a relevant discipline/concentration such as Biological Sciences. Professional Health Science certification or designation. - At least four years of clinical research experience (preferably field clinical affairs) is preferred. - At least one year of experience working in the Left Atrial Appendage Occlusion (LAAO) space, or closely related area. - Significant experience in a field-based role in the medical device industry, particularly experience with Cath Lab/Hybrid OR procedures and protocol. - Ability to work in a geographically diverse business environment. - Ability to work within a team and as an individual contributor in a fast-paced, changing environment. - Ability to leverage and/or engage others to accomplish projects. - Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization. - Multitasks, prioritizes, and meets deadlines in a timely manner. - Independent worker with strong organizational and follow-up skills, as well as attention to detail. - Ability to travel approximately 50% - 75%. Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on X @AbbottNews. The base pay for this position is $86,700.00 – $173,300.00In specific locations, the pay range may vary from the range posted. JOB FAMILY: Medical & Scientific Affairs DIVISION: EP Electrophysiology LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. • Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. • Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. • Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Provide highly visible customer support through on-site installation of complex equipment • Oversee required diagnoses, troubleshooting, service, and repair of equipment • Instruct customers in operation and maintenance of systems • Engage with customers to understand analytical workflows