ABOUT INEVENTInEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team. InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us! ABOUT THE ROLE Are you an enthusiastic graduate passionate about working in the tech industry? Does the thought of an opportunity to learn and develop a wider perspective outside of the university walls with top professionals excite you? Are you ready for an opportunity that will prepare you for a future professional career at our organization or any other organization you choose? Do you have a zeal for learning? If yes, then keep reading! InEvent is launching a one-year Graduate Take-Off Program open to recent graduates from all around the world. The program aims to provide candidates with practical training and skill development opportunities needed to identify potential areas of strength and establish a professional foothold. You gain hands-on experience and develop skills that are in demand in the job market while also contributing to the overall goal of our company. The fantastic part of this is that you get paid while learning and developing these skills!!!!The program will run for 40 hours per week during the course of the year and will be fully remote! At the end of the program, you could get the opportunity to work on a full-time basis with us at InEvent! We are open to speaking with you if you: - Speak fluent English; - Are within the ages of 18 - 25; - Have an undergraduate degree or will be graduating soon; - Can multitask and balance working for 20 hours per week without interruptions; - Are resilient with a positive can-do attitude; - Understand the need to #keeplearning; - Own a personal computer and a stable internet connection. Key Responsibilities - Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening. - Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries; - Identify issues with customers, investigate queries and report issues and/or potential improvements to InEvent’s development team; - Learn continuously about tech and platform updates; - Work with team members to test and improve performance using the platform; - Become a subject matter expert (SME) on the InEvent product. Ideal Profile - Fluent English to communicate in writing and voice with customers around the world; - Fluency in other languages is a plus; - Experience with Customer Success or similar; - Experience in a SaaS or tech company; - Outstanding communication skills and empathy; - Flexibility and adaptability to service multicultural customers; - Very (very) resilient to learn continuously in a startup! Additional benefits: - 10 days allocated PTO - Birthday gifts; - Join our happy hour celebrations; - Participate in team challenges and win fantastic prizes; - Grow your professional network. PS. Candidates are required to own a personal computer and have stable internet connection.

• Serve as the primary strategic point of contact for assigned enterprise and strategic accounts, ensuring alignment on objectives, outcomes, and long-term success. • Build strong relationships with senior and executive-level stakeholders, positioning H1 as a critical partner in achieving their organizational goals. • Own and drive account strategy, including implementation and adoption plans, success metrics, renewal readiness, and expansion opportunities. • Lead regular executive business reviews, clearly articulating performance against KPIs, ROI, and strategic impact. • Proactively identify risks and opportunities across your portfolio, taking early action to mitigate churn and drive growth. • Navigate and manage multiple complex initiatives across various business units within client organizations. • Design and deliver tailored enablement and training sessions that align H1’s capabilities with client use cases and workflows. • Take a 'teach-to-fish' approach, empowering customers with scalable, self-service capabilities while providing hands-on guidance when needed. • Analyze usage data, performance metrics, and customer feedback to identify trends, gaps, and optimization opportunities. • Strategically lead and de-escalate critical client situations, partnering with internal stakeholders to drive timely resolution. • Serve as the voice of the customer internally, providing structured feedback to product, engineering, and leadership teams to inform roadmap and prioritization. • Collaborate cross-functionally with Product, Engineering, Sales, and Support to ensure a seamless customer experience across the full lifecycle. • Consistently drive improvements in MAUs, NPS, CSAT, retention, and ARR across your book of business.

ABOUT INEVENTInEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team. InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us! ABOUT THE ROLE Are you an enthusiastic graduate passionate about working in the tech industry? Does the thought of an opportunity to learn and develop a wider perspective outside of the university walls with top professionals excite you? Are you ready for an opportunity that will prepare you for a future professional career at our organization or any other organization you choose? Do you have a zeal for learning? If yes, then keep reading! InEvent is launching a one-year Graduate Take-Off Program open to recent graduates from all around the world. The program aims to provide candidates with practical training and skill development opportunities needed to identify potential areas of strength and establish a professional foothold. You gain hands-on experience and develop skills that are in demand in the job market while also contributing to the overall goal of our company. The fantastic part of this is that you get paid while learning and developing these skills!!!!The program will run for 40 hours per week during the course of the year and will be fully remote! At the end of the program, you could get the opportunity to work on a full-time basis with us at InEvent! We are open to speaking with you if you: - Speak fluent English; - Are within the ages of 18 - 25; - Have an undergraduate degree or will be graduating soon; - Can multitask and balance working for 20 hours per week without interruptions; - Are resilient with a positive can-do attitude; - Understand the need to #keeplearning; - Own a personal computer and a stable internet connection. Key Responsibilities - Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening. - Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries; - Identify issues with customers, investigate queries and report issues and/or potential improvements to InEvent’s development team; - Learn continuously about tech and platform updates; - Work with team members to test and improve performance using the platform; - Become a subject matter expert (SME) on the InEvent product. Ideal Profile - Fluent English to communicate in writing and voice with customers around the world; - Fluency in other languages is a plus; - Experience with Customer Success or similar; - Experience in a SaaS or tech company; - Outstanding communication skills and empathy; - Flexibility and adaptability to service multicultural customers; - Very (very) resilient to learn continuously in a startup! Additional benefits: - 10 days allocated PTO - Birthday gifts; - Join our happy hour celebrations; - Participate in team challenges and win fantastic prizes; - Grow your professional network. PS. Candidates are required to own a personal computer and have stable internet connection.

Customer Delivery Manager with Spanish Description - At HP, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful progress with the belief that one thoughtful idea has the power to change the world. As a Customer Delivery Manager you have a win-win opportunity: Use your skills to manage the delivery of our printing services, then grow your own career through a variety of paths inside one of the world’s leading technology companies. You will be responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP. What a Customer Delivery Manager does at HP: - Is the single point of contact for the customer managing change requests and customer queries - Manages day-to-day operation and assumes responsibility for all service levels to be delivered to customer - Proactive elevation and escalation management - Prepares, leads and manages operational account reviews - Coordinates all relevant resources (internal/external partners) - Supports Total Customer Experience management and achieves customer satisfaction targets - Manages Change Orders and provides consulting to customer on new products and services - Manages forecasting and P&L on an account basis and maintains profitability - Tracks and captures data/metrics Individuals who do well in this role at HP, usually possess: - University or College degree - + 2 years of customer delivery experience, ideally Outsourcing or Project Management or Consulting - Strong English language skills (spoken and written) - Strong Spanish language skills (spoken and written) - Experience with Customer Delivery Management and general customer handling - Leadership experience - Client facing experience (face-to-face or remote) - Project management or project coordination experience Personal skills and qualities that will help you out: - Strong collaboration, influence and negotiation skills in cross-functional teams - Ability to manage conflict and complex situations - Ability to apply business acumen and results driven attitude - Comfortable to work in a remote, virtual environment - Process and Methodology focused Technical skills: - MS Office applications and min. basic level of Excel - Project Management Methodologies - would be an advantage - ITIL foundation, processes & tools knowledge – would be an advantage - MS process and technology knowledge and background - would be an advantage We love our work environment and career growth journey. We think you will too: - Inspirational and collaborative team that supports your growth - Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.) - The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impact What we offer: - Work from home days - Food vouchers - Sports card - Life insurance - Medical insurance *Please, note, this is a temporary position. We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create! Job - Services Schedule - Full time Shift - Standard Shift (Bulgaria) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"