CRB Cunninghams

• Manage the Account Management, Internal Sales and New Business Team to deliver sales booking targets • Collaborate effectively with our sales and marketing team working closely with the Sales Director to meet annual bookings and revenue targets • Develop an in-depth knowledge of CRB Cunninghams full product range to enable you to maximise revenue through identification of additional solutions to meet the ‘need behind the need’ in every opportunity • Support the effective delivery of our proposition in creative and efficient ways to target groups of prospective customers to increase awareness, drive engagement and generate leads • Achieve and exceed bookings targets across the team by managing processes and performance, while delivering against personal targets • Independently develop and manage your own sales opportunities • Responsible for sales reporting to be completed in timely, efficient and accurate manner to provide visibility on agreed key performance indicators • Lead the account planning and strategic development for targeted accounts • Prepare, respond to and manage client proposals whether self-generated or within a formal tender process • Negotiate profitable agreements with clients and partners to maximise long term revenue • Manage your own Accounts meeting individual sales targets. • Conduct pipeline reviews and be responsible for pipeline management across the team to achieve accurate forecasting.

• Develop a deep, continuous understanding of customers, partners, and the broader market through engagement, research, and data. • Identify unmet and emerging customer needs and translate these into commercial opportunities — better positioning, new packaging, clearer messaging, or new routes to market. • Act as a voice of the customer within commercial and marketing conversations, ensuring insight informs how we talk about, package, and sell our products. • Share customer and market intelligence regularly across the business, helping teams stay close to what customers value and where the market is moving. • Develop and maintain clear positioning, messaging, and value propositions across the product portfolio. • Translate product capabilities and innovations into compelling, outcome-led customer narratives. • Ensure product narratives are consistent and clear across customer-facing channels and internal materials. • Own messaging, collateral, and go-to-market activity for product launches, updates, and priority campaigns. • Define, brief, and maintain core product marketing assets — product pages, launch briefs, sales enablement materials, and product summaries. • Partner with product, sales, and marketing teams to ensure launches are commercially ready as well as operationally ready. • Shape product pricing, packaging, and commercial propositions in partnership with product and commercial leadership. • Evaluate appropriate fulfilment models for new offers, including sales-assisted approaches and automated or marketing-led fulfilment. • Identify opportunities to extend adoption, expand into adjacent use cases, and grow revenue across the portfolio — including evaluating where our core competencies support product or market extension. • Understand key customer journeys across awareness, evaluation, onboarding, and adoption. • Identify friction points and opportunities to improve conversion, engagement, and retention. • Develop content and programmes that help customers realise value quickly and fully. • Build and maintain structured feedback loops — such as webinars, customer communities, and advisory groups — that generate ongoing commercial and market insight. • Shape how products are represented across websites, campaigns, content, and events. • Monitor market trends, competitors, and customer sentiment to inform positioning and go-to-market decisions.

• Lead discovery on a new product opportunity • Define the problem space, target users, value proposition, and success criteria • Shape the product direction, roadmap, and prioritised backlog • Partner closely with design and engineering to move from concept to launch

• The Marketing Manager is an excellent writer and is always connected to our sales and marketing efforts • Key focus on lead generation and reporting against target. • Executing effective lead generation campaigns to deliver the leads required to meet the annual sales target • Responsible for weekly, monthly and ¼ reporting. • Develop strategies and tactics to drive leads and customer engagement/retention • Develop and deploy successful marketing campaigns and own their implementation from idea to execution • Experiment and measure with a variety of organic and paid acquisition channels • Continual improvement and learning into new lead generation activities • Manage marketing team members day to day and assisting with the campaigns they are working to deliver • Support integrated campaigns and communication activities • Managing performance: ability to track/monitor project process against plan • Strong analytical skills with the ability to report ROI and key marketing stats • Understanding of brand, marketing and communication principles, coupled with a strong commercial drive and the ability to deliver high-value marketing activities that deliver return on investment • Managing and creating content for the website • Creating and designing email marketing content that is in line with brand guidelines • Creating Social Media content and nurturing followers • Knowledge of search engine optimisation through content/keyword • Website performance monitoring • Communication plans for new product launches • Press releases for events, new products, and customer case studies • Liaise with other departments within the organisation to ensure effective implementation of marketing activities.

Job Details: Customer Success Executive - CRB Cunninghams UK THE COMPANY: CRB Cunninghams are a UK provider with their own cashless catering, pre-order app, identity management, online payment and nutritional analysis solutions supported by a national service and support team. Our education solutions are used in over 3,000 schools across the UK to help them run efficient and effective meal and nutritional programs as well as providing a cashless solution to aid in the payment of those items, to help reduce the use of cash and the issues associated with it. Our mission is to help our schools throughout the UK become cashless and benefit from the numerous effects this brings, such as reduced debt, food waste reduction and free school meal anonymity to name just a few.  THE ROLE: We are seeking a proactive Customer Success Executive to join our growing team. Reporting to the Customer Success Manager, you will play a pivotal role in ensuring our customers achieve maximum value from our solutions. This role is suited to someone who thrives on problem-solving, building strong relationships, and helping customers achieve measurable success. You will guide schools through onboarding, manage early success milestones, and support strategic projects that expand our impact. Each day you will focus on building long-term customer relationships, drive adoption, generate sales leads and minimise churn. RESPONSIBILITIES: - Proactively engage with customers to understand their needs, provide guidance, and identify opportunities for deeper product utilisation. - Support and streamline onboarding for new schools, ensuring smooth adoption and early value realisation. - Monitor customer health metrics, identify at-risk accounts, and implement tailored action plans to mitigate churn. - Collaborate with internal teams (Marketing, Support, Sales, Product, Projects) to resolve issues quickly and showcase success stories. - Conduct regular account reviews, providing insights and recommendations that align with school priorities. - Build a strong understanding of each customer’s goals and challenges, recommending solutions that drive outcomes. - Handle queries, complaints, and billing disputes with efficiency and professionalism. - Identify opportunities to deliver measurable value for customers while supporting commercial growth through upsell, cross-sell, and retention strategies. - Generate Leads for the Customer Success or Sales Team to follow up and proactively identify cross sales and upsell sales opportunities. - Conduct demonstrations of additional modules / solutions that the customer could purchase to enhance their system. - Meet retention targets. - Meet renewal / multiyear targets. EXPERIENCE: - 1-3 years of experience in a customer-facing role, ideally within SaaS, technology, EduTech or service delivery. - Proven ability to manage accounts or customers with measurable outcomes. - Demonstrated success in resolving customer issues and driving product adoption. - Strong communication and stakeholder management skills, both written and verbal. - Competence with Excel and CRM tools (ideally Salesforce) to track and analyse customer data. ABOUT YOU: - Excellent communication and relationship-building skills. - Good analytical skills, with advanced Excel knowledge. - Proactive, solutions-focused, and results-driven. - Organised with the ability to manage multiple priorities effectively. - Experience in a customer-facing role, ideally within software or technology. - Passionate about helping customers succeed and committed to continuous improvement. - Commercially minded, with the ability to balance customer advocacy with business growth objectives. Business Unit CRB Cunninghams Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular Company Site: http://www.crbcunninghams.co.uk More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index. Is This You ?

Job Details: Chief Product Officer The Company CRB Cunninghams is the UK’s leading provider of cashless catering, identity management, online payments, and nutritional analysis solutions, supporting more than 3,300 schools and colleges nationwide. With nearly 60 years of heritage, we employ over 100 dedicated professionals, including a national field service team delivering fast, expert support wherever it’s needed. We operate from offices in Headley (Birmingham) and Loanhead (Edinburgh). In recent years, CRB Cunninghams has experienced strong growth, driven by innovation, customer intimacy, operational excellence, and a clear, meaningful vision. Our purpose is simple and powerful: When children eat well and enjoy lunchtimes, they’re happier, healthier, and achieve more. Our strategy is to help schools deliver fully cashless dining experiences that enable anonymous free-school-meal access, streamline operations, and accelerate the provision of nutritious meals. The Role The Chief Product Officer (CPO) is responsible for defining and executing CRB Cunninghams’ product vision, strategy, and roadmap, including the responsible adoption of AI and automation to improve customer outcomes and long-term differentiation. This role ensures our products deliver clear customer value, support commercial growth, and align with the company’s long-term strategic objectives. The CPO acts as the bridge between customers, partners, commercial leadership, and technology, owning the full product lifecycle from discovery through delivery and continuous improvement. This is a senior leadership role with significant influence over company direction, reporting at executive level. Key Responsibilities Product Strategy & Vision - Define and own the product vision, strategy, and long-term roadmap - Ensure product direction aligns with CRBC’s business strategy and growth ambitions - Identify new product opportunities, enhancements, and market expansion potential - Set the direction for how AI and automation are embedded across the product portfolio to remove operational friction and create defensible value Customer Intimacy & Market Insight - Build a deep understanding of customer needs, workflows, and pain points - Use market research, customer feedback, and data insights to guide product decisions - Monitor competitor offerings and industry trends to maintain differentiation - Align product strategy with key partners, including school caterers Product Delivery & Lifecycle Management - Own the full product lifecycle: ideation, prioritisation, development, launch, and optimisation - Work closely with R&D and delivery teams to ensure high-quality, timely releases - Balance short-term delivery priorities with long-term scalability, resilience, and sustainability Commercial & Financial Impact - Partner with sales, marketing, and leadership to drive revenue growth and retention - Shape product pricing and positioning alongside commercial leaders - Track and report on product performance, ROI, and success metrics Leadership & Governance - Lead, develop, and mentor the product management function - Establish clear product processes, prioritisation frameworks, and governance - Act as a senior product voice at executive and board level Key Skills & Experience - Proven experience in a senior product leadership role (CPO, Head of Product, Product Director, or similar) - Strong track record delivering successful B2B products (software or technology-enabled services) - Commercially minded, with experience linking product decisions to revenue and growth - Excellent stakeholder management across technical and non-technical teams - Experience applying AI, automation and advanced data capabilities to improve workflows and customer outcomes - Comfortable operating in a growing, evolving organisation Desirable Experience - Background in SaaS, EdTech, and/or payments - Experience in regulated, professional services, or compliance-driven environments - Experience scaling products and teams in a growth-focused business What Success Looks Like - A clear, well-communicated product strategy aligned to business goals and purpose - Products that customers value, adopt, and actively recommend - AI and automation embedded into core products and workflows in ways that measurably add extra value, reduce customer effort and operational cost - Predictable, high-quality product delivery - Strong collaboration across leadership, commercial, and technical teams Why Join CRB Cunninghams? - Be at the forefront of transforming how schools operate canteens and deliver better lunchtime experiences for children - Shape the future direction of a market-leading product portfolio - High-impact role with executive visibility and influence - Collaborative culture with genuine scope to innovate and lead Business Unit CRB Cunninghams Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular Company Site: http://www.crbcunninghams.co.uk More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index. Is This You ?