• Build the Configuration Engine for Expert Workflows • Define and own the product vision for the platform’s configuration and automation systems. • Design scalable frameworks that support client-specific customization, including permissions, features, and UI components. • Ensure that each client experience feels bespoke while maintaining a single, maintainable codebase. • Partner with engineering to develop flexible configuration models and extensible architecture. • Orchestrate AI and SDK Integrations into the Expert Experience • Serve as the primary liaison between the Expert platform and core technology teams. • Lead integration of advanced capabilities such as AI agents, communication SDKs, and real-time guidance tools. • Ensure all integrations are modular, configurable, and reusable across multiple clients. • Drive alignment on platform standards and integration patterns. • Lead Cross-Functional Feature Guardrails and Deployment • Collaborate with Product Managers across domains (e.g., Client Solutions, Support, Business Intelligence) to enable safe feature deployment. • Design and implement guardrails that prevent configuration conflicts and ensure system stability. • Establish processes and tooling that allow targeted, client-specific feature releases. • Advocate for platform-first thinking across product teams. • Manage System Health and Feature Performance for the Platform • Own the performance, reliability, and scalability of the Expert platform experience. • Monitor the impact of configurations and compute-intensive features (e.g., generative AI) on system performance. • Partner with engineering to identify bottlenecks and drive performance optimization initiatives. • Define and track key platform health metrics and SLAs. • Standardize Client Onboarding and Feature Lifecycle • Transform manual client onboarding into automated, scalable workflows. • Standardize feature flagging, configuration management, and deployment practices. • Enable implementation teams with tools to safely configure and launch features. • Ensure full lifecycle management of features, including rollout, monitoring, iteration, and deprecation.

Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: The Product Manager supports the APMO organization by helping deliver a continually forecasted IT roadmap that reflects all internal and external demand across the enterprise. They’ll focus on the Observability space, encompassing technologies that enable detection through correction, with a meaningful impact on solution health, legacy retirement, and adoption of new capabilities that maximize business value. They’re responsible for defining and supporting solutions that are desirable, feasible, viable, and sustainable, delivering value to the right Customers and Stakeholders throughout the product lifecycle. The Product Manager collaborates with a wide range of People to identify Customer needs, shape program vision, and develop roadmaps and features that align technology investment with enterprise priorities. Additional Details - This DFW-based role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location within the DFW area. - U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities - Responsible for defining a Product Vision that reflects the customer and business needs and is in alignment with the strategic themes of the organization - Advocate for the customer, keeping teams focused on delivering solutions that address real customer pain points. Conduct continuous user research to understand what customers need and want, using those insights to inform the vision and roadmap - Continuously refining Epics into Features, prioritizing, and sequencing them on the PI Roadmap, and working with Product Owners within the ART to translate Features into Stories that will satisfy the Product Vision - Responsible for Product completeness by creating Feature Acceptance Criteria, maintaining the Feature Definition of Done, and by accepting Features - Collaborates with Architects and other technical People to ensure the solution effectively addresses the functional and non-functional requirements while maintaining technical excellence by understanding and sequencing Enabler work in the Program Backlog and Program Kanban - Collaborates with Change Management to prepare for product release (education, documentation, training, etc.) - Participates in PI planning by defining and presenting the business intent, planned Features, and highlighting any known dependencies and milestones throughout each Program Increment, and providing fast Program-level decisions within the event - Actively participates in Inspect and Adapt (I&A) events, leads Feature definition, and refinement including establishing feature acceptance criteria - Leads the System Demo to evaluate working software and help to assess business value delivered against the business intent - Collaborates with Product Managers supporting other Programs to determine cross-program impacts, interdependency of work and priorities, and plan for communication and coordination - Participates in the economic prioritization of Features and Enablers using techniques such as Weighted Shortest Job First - Work with business stakeholders to maintain alignment as priorities and scope change and demonstrate thought leadership by championing the Product Vision across the enterprise - Responsible for maintaining product health, secure resolutions, data privacy, and tech currency. - May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities - Knowledge of industry competition, trends, and changing customer needs - Skilled in leading activities to support the delivery work including product launch communications, training materials, user acceptance testing, business validation, success criteria measurement and analysis, and post-deployment analysis to identify improvements - Skilled in delegation including being able to clearly portray expectations for tasks - Ability to communicate clearly complex business needs to leaders, managers, architects, and other technical stakeholders - Ability to understand and support prioritized Portfolio work by collaborating with Lean Portfolio Management, Architects, and Epic Owners to breakdown Epics into Features - Ability to build relationships and influences Leadership, customers, Architects, and other stakeholders to convert solutions into realizable business value - Ability to influence and provide recommendations for releasing Product(s) to customers or the market - Ability to manage legal, compliance, and security aspects of the Product by collaborating across the enterprise - Ability to formulate Product recommendations based on market data, third party research, industry trends, and internal client research - Ability to think strategically throughout every phase of a product's development - Ability to objectively enforce prioritization to successfully complete tasks and meet goals and deadlines Education - Required: High School Diploma or GED Experience - Expert level experience, expansive and far reaching knowledge in: - Managing requirements for large or complex software products - Facilitating exploration of potential solution alternatives or MVP/MMF options and achieving consensus - The collection and use of KPIs and leading indicators to inform Product decisions and achieving key results - Design Thinking and Customer Centricity - Preferred: Familiarity with distributed Global development as well as Scaled Agile practices - Preferred: Large Enterprise experience managing a large portfolio of software solutions (ideally with a blend of software types (SAAS, COTS, custom, etc.) - Preferred: Experience in Target Process and Jira ​ Licensing/Certification - N/A Physical Abilities - Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time - Ability to communicate and interact with others in the English language to meet the demands of the job - Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications - Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines - Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 - Must be at least 18 years of age - Must be able to comply with Company attendance standards as described in established guidelines - Must be able to travel and / or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary Pay & Benefits - Competitive market salary from $138,800 per year to $154,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you’ll love - Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) - Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** - Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** - Competitive health insurance for you and your eligible dependents (including pets) - Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. - Explore more Benefits you’ll love: https://careers.southwestair.com/benefits *Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.

• Own a core product area end-to-end — from discovery and scoping through launch, measurement, and the growth that follows. You own the outcome, not just the release. • Take products from inception to scale, and own their commercial trajectory — you treat adoption and revenue as first-class product metrics, not someone else's problem. • Develop a deep understanding of our users (builders, issuers, protocols, and institutional partners) and translate their needs into crisp, actionable product requirements. • Partner closely with engineering on technical trade-offs, sequencing, and scoping. • Ship inside regulated, supervised environments, working through risks and constraints without losing momentum. • Define success metrics, instrument what matters, and use data to drive prioritization and trade-off decisions. • Collaborate with go-to-market, sales and partnership teams to align product launches with customer rollouts and ecosystem growth, and consider build x buy x partner opportunities to advance the roadmap. • Write clearly and frequently — specs, strategy memos, customer updates, launch narratives — to align internal teams and external partners, and raise the bar for how the product org operates.

Role Description We’re looking for a Senior Director of Product Management to lead Arcadia’s Utility Data Platform Product organization — owning the full product strategy and roadmap for Plug (our enterprise Utility Cloud platform), UDS (Utility Data Service), and the data acquisition and processing pipelines that power both. This is a player-coach role at the heart of Arcadia’s platform. You’ll manage a team of senior product managers, set the product direction for some of our most critical and revenue-generating products, and work hand-in-hand with engineering leadership to ship things that matter to enterprise customers. The person in this role has to be as comfortable going deep on a complex API design question as they are presenting a multi-year migration roadmap to an executive. The products are live, the customers are real, and the stakes are high. We need someone who can take ownership quickly, stabilize what’s in flight, and raise the ceiling on what we build next. What You’ll Do - Own the full product strategy and roadmap for Plug, Arcadia’s enterprise SaaS platform for utility data acquisition, credential management, and bill delivery. - Work with customers, the commercial team, and executive leadership to identify and evaluate opportunities to grow the product suite and develop new features to drive customer satisfaction and revenue. - Set the overall vision for your product line and build out business cases for product investment in building out new data products through ownership of quarterly roadmap planning, squad structure design, and coordination across the pillar. - Balance and champion the needs of diverse users who interact with Arcadia products: businesses, software companies, independent service providers, and internal Arcadia employees. - Manage and develop a team of Senior Product Managers across Plug, UDS, Acquisition, and Extraction. - Partner tightly with your engineering counterpart (Director of Engineering) and India engineering leadership to maintain a healthy, prioritized roadmap and deliver against it. - Represent the Data Products team to commercial, customer success, and executive stakeholders, translating customer escalations into product decisions and roadmap commitments into actionable items for Customer Success. Qualifications - 10+ years in product management, with at least 3 years leading a team of PMs in an enterprise SaaS environment. - Deep experience owning data platform products: API-first, pipeline-based, or data delivery products at enterprise scale. - Proven ability to run complex, multi-stakeholder migration programs. - Strong technical foundation: ability to read an API spec and communicate fluently with engineers. - Track record of building and managing high-performance PM teams in a fast-paced, onsite + offshore operating model. - Experience working with enterprise customers directly. - A bias for shipping; relentless about progress and prioritizing the 95% of use cases over the 5% edge cases. - At the forefront of AI-native product management. Requirements - Experience in the utility, energy, or climate tech space — or adjacent industries like fintech or insurance. - Experience managing product through a merger or acquisition. - Familiarity with AI/ML-driven data extraction, automation, or classification products. - Experience in developer platform product management. - MBA or equivalent experience in strategy, consulting, or business operations. Benefits - "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection. - Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year. - 17 annual company-wide holidays including a week long "summer break". - 10 days sick leave. - Up to 4 weeks bereavement leave. - 2 volunteer days off. - 2 professional development days off. - 12 weeks paid parental leave for all parents. - Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons. - 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents.