• Provide strategic and technical leadership to the ML team, ensuring alignment with best practices and industry standards. • Recruit, hire, and onboard top talent, including data scientists and machine learning engineers, to strengthen the team. • Offer mentorship and guidance, helping team members develop their technical skills and advance their careers. • Foster a positive, inclusive, and innovative team culture that promotes collaboration and knowledge-sharing. • Conduct regular performance reviews, set clear objectives, and provide constructive feedback to drive continuous improvement. • Oversee and manage complex ML projects from initial concept to successful deployment. • Ensure the delivery of high-quality outputs on time and within budget, maintaining rigorous standards throughout the project lifecycle. • Collaborate with Delivery Managers to define project scope, timelines, resource allocation, and key milestones. • Proactively track project progress, identify potential risks, and implement effective mitigation strategies to keep projects on track. • Build and maintain strong, trusted relationships with clients, gaining a deep understanding of their business objectives and challenges. • Communicate complex technical concepts clearly and effectively to both technical and non-technical client stakeholders. • Present project findings, insights, and actionable recommendations in a compelling and client-friendly manner, ensuring alignment with their goals.

• Implement and productionize ML solutions (supervised/unsupervised, NLP, deep learning) with robust data preprocessing, feature engineering, and evaluation pipelines • Support model selection, training, validation, optimization, and calibration, ensuring reliability, fairness, and performance at scale • Establish MLOps workflows (CI/CD for ML, experiment tracking, model registry, reproducible builds and deployments) • Implement model monitoring (drift, data/feature quality, bias, and business KPIs), alerting, and automated rollback to keep systems safe and responsive • Design high-quality data pipelines (ingest, transform, validate) across structured and unstructured sources; enforce data contracts and lineage • Partner with analytics teams to make datasets discoverable, documented, and performant for iterative model development • Contribute to coding standards, code reviews, and knowledge sharing; mentor engineers and data scientists • Work in Agile teams; drive iterative delivery, joint problem-solving, and continuous improvement • Engage closely with project managers, technical leads, client representatives, and cross-functional teams to provide timely updates, resolve issues, and ensure alignment with technical goals • Translate technical specifications into code and design documents

• Architect, implement, and maintain scalable data pipelines and feature stores for batch and real-time workloads. • Build reproducible ML training, evaluation, and inference workflows using modern orchestration and MLOps tooling. • Integrate event streams from Twilio products (e.g., Messaging, Voice, Segment) into unified, analytics-ready datasets. • Monitor, test, and improve data quality, model performance, latency, and cost. • Partner with product, data science, and security teams to ship resilient, compliant services. • Automate deployment with CI/CD, infrastructure-as-code, and container orchestration best practices. • Produce clear documentation, dashboards, and runbooks; share knowledge through code reviews and brown-bag sessions. • Embrace Twilio’s “We are Builders” values by taking ownership of problems and driving them to completion.

Summary Guidewire’s Generative AI (GenAI) team sits within Product Strategy and plays a critical role in shaping the future of our cloud and AI-powered platform for P&C insurers worldwide. We partner closely with Product, Engineering, and Go-to-Market teams to embed AI, cloud, and data capabilities across the portfolio, enabling secure, scalable, and reliable solutions for our customers. You’ll join a highly collaborative, hands-on engineering culture focused on experimentation, learning, and shipping production-grade AI at scale. As a Senior ML Engineer, Generative AI, you will be a technical leader driving the design, development, and operation of Guidewire’s end-to-end GenAI solutions and Large Language Model (LLM) capabilities. You will own critical components of our LLM infrastructure, from data pipelines and prompt engineering through fine-tuning, deployment, and monitoring of models in production. This role is ideal for someone who wants to shape next-generation AI solutions that directly power insurance workflows, support our Agentic AI product vision, and help deliver measurable outcomes for customers globally. Job Description What you’ll do - Lead the design, implementation, and evolution of Guidewire’s GenAI and LLM products, including data ingestion, feature pipelines, model training, fine-tuning, deployment, and monitoring on AWS (e.g., S3, EC2, RDS, SageMaker). - Architect and build robust ML/LLM pipelines that power high-impact use cases such as claim summarization, underwriting assistance, pricing and rating intelligence, and developer productivity tools across our product portfolio. - Develop and optimize LLM solutions using techniques such as prompt engineering, retrieval-augmented generation (RAG), vector databases, and fine-tuning to deliver reliable, safe, and high-performing experiences for insurance users. - Collaborate with Product Strategy, PDO, and Professional Services teams to align GenAI capabilities with the broader Product VPMOM, Agentic AI product roadmap, and customer adoption goals (including Claims Summary, Underwriting Assistant, Codelift, and other GenAI “lifts”). - Establish and apply ML Ops best practices for CI/CD, experimentation, evaluation, observability, and responsible AI, ensuring models are auditable, secure, and production-ready at scale. - Mentor and coach engineers and data scientists, conduct code and design reviews, and champion technical excellence, including performance, reliability, and cost efficiency of AI workloads. - Partner with cross-functional teams (Security, Finance, BizTech, GTM) to ensure AI solutions adhere to data governance and security controls, and contribute to Guidewire’s mission to transform how P&C insurers do business through cloud, analytics, and AI. - At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes. What you’ll bring Required - Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement. - 5+ years of professional experience in Machine Learning and/or Data Science, including end-to-end delivery of production ML systems. - Deep expertise in Python and experience building scalable ML/LLM services and pipelines, ideally on AWS using services such as S3, EC2, RDS, and SageMaker. - Strong understanding of ML Ops practices for model development, deployment, monitoring, and lifecycle management (including CI/CD for ML, experiment tracking, model registries, and drift detection). - Hands-on experience with classical and gradient-boosting models (such as GLM, Random Forest, and XGBoost) and their application to real-world business problems. - Deep understanding of neural networks and transformer-based architectures for LLMs and chat models, including familiarity with open-source foundation models and their fine-tuning and inference. - Experience with prompt engineering, RAG and related LLM architecture patterns, and vector databases for semantic search and retrieval. - Solid knowledge of evaluating and monitoring LLM performance using NLP and LLM-assisted metrics, with a focus on safety, robustness, and user experience. - Demonstrated technical leadership: driving design decisions, leading complex engineering efforts, mentoring peers, and conducting thoughtful code and architecture reviews. Preferred - Bachelor’s or Master’s Degree in Computer Science, or equivalent practical experience. - Experience building data pipelines and features using SQL, Spark, or AWS Glue. - Experience with containerization and orchestration (Docker, Kubernetes) and creating backend APIs to expose ML/LLM services. - Familiarity with CI/CD and infrastructure-as-code practices and tools such as TeamCity and Terraform. - Background in insurance, banking, or financial services, or interest in becoming deeply fluent in P&C insurance to better shape high-value AI and GenAI use cases. Your Impact We believe in clarity and setting you up for success. In your first months, you’ll immerse yourself in Guidewire’s Product Strategy and GenAI roadmap, learn our cloud and data platform, and take ownership of one or more core components of the GenAI platform such as data pipelines, evaluation frameworks, or a flagship LLM-powered feature. Within six months, you’ll be leading the design and rollout of new GenAI use cases across products like Claims Summary, Underwriting Assistant, and developer tooling, delivering measurable “GenAI lifts” that improve efficiency, accuracy, and user experience for our customers. Your work will directly advance Guidewire’s mission to transform how P&C insurers operate with cloud and AI, enabling secure, scalable, and impactful AI solutions that support billions of dollars in insurance transactions and help shape the future of the industry worldwide. What’s in it for you The people we employ give their all, and in return, we offer flexibility wherever we can, such as: - Flexible work environment. - Health and wellness benefits. - Paid time off programs including volunteer time off. - Market-competitive pay and incentive programs. - Continual development and internal career growth opportunities. You will also participate in our in-person orientation process, which is part of how we build connection, collaboration, and a shared understanding of Guidewire’s mission to combine digital, core, analytics, and AI to transform how P&C insurers do business. The US base salary range for this full-time position is $160,000 - $240,000 . Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance. Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days. About Guidewire Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.