The Organization: Merit America The American economy is broken. Today, 53 million working adults–nearly half of the U.S. workforce–do not earn a living wage. These talented workers have few options to advance: college is too long and expensive, full-time boot camp programs don’t offer enough flexibility, and online courses don’t have the structure or support to translate learning into a new career. The result? Talented workers, disproportionately people of color and women, get stuck in low-wage roles with no way to build a better life for themselves and their families. Merit America is a national nonprofit that creates pathways to family-sustaining careers for Americans stuck in low-wage work. Our fast, flexible solutions are built for working adults: We start by analyzing tens of millions of job postings to identify in-demand, high-paying tech careers and then work with industry-recognized partners to train for these roles with part-time programs that combine flexible online learning with best-in-class coaching. Finally, we support our learners in their job search, helping them connect with a broad constellation of local and national employers such as JPMorgan Chase and Infosys to land higher-earning, family-sustaining jobs. Merit America is on a mission to build a scalable pathway for workers to join the middle class through merit, not money. Since our founding in 2018, we’ve generated a projected $1 billion in near-term wage gains for our learners. About the Role: At Merit America, the Admissions Team is responsible for helping to identify and prepare applicants for life-changing careers. We are seeking an Admissions Advisor who will be integral to our ability to serve twice as many learners in 2025. The primary mission of the Admissions Advisor is to support an exceptional learner experience from initial application through program acceptance, driving operational excellence through the effective use and creation of tools and processes. This role is indispensable in selecting thousands of learners from across the country to participate in our rigorous training program, which offers life-changing career opportunities. The Advisor role has three main functional areas: Applicant Communication, Applicant Operations, and Event Execution. These functional areas directly contribute to the applicant conversion rate and ensure a phenomenal applicant experience. The Admissions Advisor will play a key role in supporting Merit America's scale, directly ensuring the organization’s ability to serve 10,000 learners annually. This is an ideal role for those seeking to make a meaningful direct impact on the lives of individuals facing systemic barriers and to help build a fast-growing nonprofit startup. The Admissions Advisor is non-exempt and will report directly to the Lead Admissions Advisor and works primarily with the program team across Merit America. What You’ll be Doing: The functional areas and responsibilities of the Admissions Advisor will include, but are not limited to, the following: Applicant Communication 40%: Our Admissions Advisors are the first point of contact for prospective learners, setting the tone for their entire journey with Merit America. Through prompt and accurate responses to inquiries about eligibility, program details, assessment processes, and more, advisors ensure that applicants have all the information they need to make informed decisions. By maintaining timely, clear, and actionable communication via email and phone, they help build trust and confidence in our program. Effective applicant communication directly impacts our conversion rates, and informed and engaged applicants are more likely to complete the application process and join our programs. Responsibilities - - Responding to Inquiries: - Answer all inquiries regarding eligibility, general program questions, application status, and Device Grants. This involves providing applicants with timely, thorough, and actionable communications, ensuring they have all the information needed to proceed through the admissions process. - Email and Call Management: - Serve as the primary point of contact for applicant inquiries via inbound and outbound calls through Talkdesk, as well as email communication via Intercom. This includes owning responses, maintaining applicant inquiries, looping in other relevant parties as needed, and ensuring that all communications are handled efficiently and professionally. - Overall Communication Quality: - Ensure that Merit America applicants experience top-notch communication and service as they enter our admission funnel. This involves providing applicants with consistent, high-quality interactions at every touchpoint. Applicant Operations 40%: Admissions Advisors also play a crucial role in the operational aspects of the admissions process. This includes facilitating track switch requests, reactivating applications, and maintaining accurate data in Salesforce. By managing these tasks efficiently, advisors ensure that the admissions process runs smoothly and that all applicants receive the support they need to progress through each stage. Their attention to detail and commitment to maintaining up-to-date records are vital in keeping our operations streamlined and effective. This operational excellence is essential for internal efficiency and providing a seamless experience for applicants, further enhancing our conversion rates. Responsibilities - - Application Management: - Facilitate application reactivations, ensuring applicants can re-engage with their application process smoothly and effectively. - Handle track switch requests both pre-acceptance and post-acceptance, ensuring applicants are placed in the tracks that best suit their needs and qualifications. - Data Management: - Maintain accurate and up-to-date data in Salesforce, including the admissions status for all learners in the funnel. This involves tracking applicants' progress from the initial application through all phases of the admissions process until they are enrolled in the program. - Comprehensive Support: - Manage the transition of applicants through the entire admissions process, ensuring they receive the support and information needed to move from application to enrollment. Event execution 20%: Hosting and facilitating events such as weekly open house webinars and monthly program prep events are integral to our engagement strategy. These events provide prospective and admitted learners with valuable insights into our programs and allow them to interact directly with our team. Admissions Advisors are responsible for successfully executing these events, ensuring they run smoothly and effectively address attendees' questions and concerns. By delivering high-quality events, advisors help increase applicant interest and commitment, thereby boosting our conversion rates and enhancing the overall applicant experience. Responsibilities - - Webinars and Events: - Host weekly open house webinars to provide prospective applicants with detailed information about the program. This includes preparing materials, presenting information, and addressing any questions from attendees. - Host monthly Program Prep Events to help new enrollees prepare for the program. This involves organizing the event, presenting key information, and answering any final questions before the program begins. What Makes a Successful Candidate: We recognize that some individuals from underrepresented backgrounds may hesitate to apply if they don’t meet 100% of the listed qualifications. Please don’t let that discourage you from applying! We value the unique skills, experiences, and perspectives that each applicant brings, and we encourage you to apply if you believe your background demonstrates the required skills and competencies: Must Haves for all roles at Merit America: - Committed to Merit America’s mission to pave pathways to family-sustaining careers, break the poverty cycle, and create upward mobility for low-wage workers - Demonstrated history of embodying our values, which inform our work and drive our organization's culture - Shared sense of responsibility and ownership for our collective work in making a positive impact on the community we support, true to our value of Win & Lose Together - Committed to continuous learning and growth in advancing inclusive excellence and closing gaps across lines of difference - Passionate about fostering a workplace culture that embraces and values individual differences, aligned with our core value of inclusivity Must Haves for this role: - Operational Excellence: Ability to manage your own schedule and balance multiple demands, with demonstrated success working in fast-paced environments, solving problems creatively, and delivering measurable results - Conduct & Communication: Exceptional interpersonal skills and a collaborative approach; ability to communicate effectively and confidently, both verbally and in writing, are essential. - Entrepreneurial Drive: Resourcefulness, agility, and comfort working in ambiguous, quickly changing environments, including eagerness to wear multiple hats as needed and to help shape our start-up’s future - Relationship-Building: Strong interpersonal and communication skills and ability to form trust-based relationships with applicants and other stakeholders - Lifelong learning: Commitment to lifelong learning and ongoing personal and professional development; openness to feedback and relentless pursuit of improvement - Social-Impact Mindset: Desire to work directly with underserved populations and meaningfully improve their lives, and experience driving a “double bottom line” in terms of producing business and mission impact - Experience with Salesforce or other CRM platforms - Proficient with Google workspace (Google sheets, docs, etc) - Experience leading/presenting to large groups of people in a virtual setting - Commitment to lifelong learning and ongoing personal and professional development - Prior experience in workforce development, edTech, or equivalent training programs Other Logistics - This position is full-time: 4-day work week (Fridays are an operating day if there is a holiday closure during the week) - Location: Remote - Salary : $65,410 Our goal is to have competitive and equitable compensation. We have a market-based compensation approach, which means we benchmark each role from reputable data sources. We compare our benchmarks against similarly sized non-profit organizations with comparable annual budgets and geographical areas. We pay the same rate for the same roles and adjust to comply with statutory mandates. We take care of our employees by providing the following perks and benefits (please note that some of the benefits do not apply to temporary employees): - Medical, Dental and Vision insurance (100% Paid Employee Only Coverage) - Flexible Spending Account and Health Savings Account - Dependent care Flexible Spending Account - Health Reimbursement Account fully funded by Merit - Education & personal development reimbursement - Catalog of courses for professional learning and development - Short and long-term disability - Unlimited vacation (after a 90-day introductory period) - Paid Parental Leave and Adoption benefits (after 1 year of employment) - 11 federally recognized holidays - 2 week holiday office closure in December/January - 401(k) retirement plan with automatic Merit contribution - Wellness Benefits/Wellness Resources - Discount perks at work program - Phone/technology stipend - Home office setup stipend - Affinity groups and community building via virtual, in-person, and/or regional meetups *Eligibility for some benefits may vary based on employment status, full-time or part-time. Eligibility will be outlined during the hiring process. Remote Work & Sponsorship Candidates must reside within the 50 states or District of Columbia and have full authorization to work in the 50 U.S. states & the District of Columbia (international work abroad, including the U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, and other islands are excluded). In addition, Merit America doesn't offer employment visa sponsorship. Equal Opportunity Statement Building an inclusive, high-performing team that is diverse across lines of personal identity is integral to our success and we are proud to be an equal opportunity employer. This means we do not discriminate against any job applicant or employee because of their race, ethnicity, color, religion, national origin, sex, disability status, genetics, protected veteran status, gender identity or expression, sexual orientation, age or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment. We actively strive and evolve to develop and maintain workspaces that are fully inclusive. We encourage candidates from underrepresented groups to apply. Still excited about our work? You can learn more about our work in this video we made with our founding partner, Google. Fair Chance Ordinance Applicants who have arrest or conviction records and are in unincorporated areas of Los Angeles County will be considered in accordance with the state’s fair chance ordinance law. Employment under the ordinance includes part-time work, seasonal work, contract work, contingent work, work on commission, and work through the services of a temporary or employment agency. E-Verify Statement This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. What you get to do in this role:  The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. - Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across multiple industry markets - Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs - Develop client partner relationships - Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement - Provide feedback to product management about product enhancements that can address customer needs and provide additional value - Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team - Stay current on competitive analysis and market differentiation - Support marketing events including executive briefings, conferences, user groups, and trade shows Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 10+ years of pre-sales solution consulting or sales engineering experience - Proficiency with the ServiceNow platform or technical expertise with cloud software solutions - Experience working collaboratively with product management, product marketing, partners, and professional services - Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence - Travel, as necessary Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: EMEA - Europe, Middle East and Africa - Work Persona: Flexible or Remote

• Perform all duties in accordance with States United’s values of integrity, inclusion, collaboration, innovation, and excellence. • Lead Implementation of Organization-Wide IT Security Enhancements: Develop and execute a long-term IT security roadmap, with a focus on protecting organizational data and reducing risk. • Architect and implement device management and security solutions, including Apple Business Manager (ABM) and Microsoft Intune. • Assist in establishing and enforcing IT policies, standards, and governance frameworks aligned with best practices. • Oversee system upgrades, migrations, and security initiatives to ensure minimal disruption and maximum impact. • In collaboration with our Digital Security Consultants, lead staff training initiatives on security protocols, device usage, and data protection best practices. • Endpoint, Identity, and M365 Management: Design and oversee identity and access management strategies for internal and external users across Microsoft 365 and other platforms. • Lead implementation of endpoint management, device compliance, and conditional access policies. • Optimize and secure Microsoft 365 environment, including SharePoint and related services. • Provide escalation-level guidance for complex technical issues beyond MSP support. • Vendor Oversight: Serve as the primary strategic liaison to the Managed Services Provider and security vendors, ensuring accountability, performance, and alignment with organizational priorities. • Evaluate vendor performance and recommend improvements or changes as needed. • Advise leadership on IT budgeting, procurement, and cost optimization, ensuring effective use of resources. • Business Continuity and Risk Management: Develop and execute proactive business continuity plans and risk management protocols for IT systems, including procedures to minimize downtime, safeguard resources, and ensure business continuity and viability. • Monitor systems to ensure they remain in good working order, identify technology needs, and recommend innovative solutions.

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Respond to customer inquiries via phone, email, and chat in a professional and efficient manner; - Troubleshoot technical issues and provide step-by-step guidance to customers ; - Collaborate with other departments to resolve customer inquiries; - Escalate complex issues to the appropriate team for resolution; - Document customer interactions; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists; What you need to succeed in this role: - Native Greek and excellent English communication skills is a must (C1 both spoken and written) ; - At least 1–2 years of experience in customer support in fast-paced environment; - Strong problem-solving and troubleshooting skills ; - Attention to details; - Familiarity with CRM systems and basic technical support; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - Experience with CRM systems; - Finance/legal background; - Understanding of how taxes work in the EU (Greece mainly). Benefits: - Fixed Schedule: Mon–Fri: 09:00-18:00 (GMT+3); - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.